Couriers and Freight is an Australian shipping platform designed to streamline the freight management process for businesses of all sizes. The company offers a digital freight management system that enables users to compare courier and freight costs across multiple carriers, including road, air, and sea services. With access to over 65 carriers, businesses can find tailored shipping solutions that meet their specific needs without hidden fees or surprises. Targeting business-to-business, e-commerce, and freight forwarding sectors, Couriers and Freight simplifies the shipping experience by eliminating manual processes and long wait times associated with traditional booking systems. Their platform provides innovative features such as door-to-door tracking and time slot deliveries, helping businesses improve customer satisfaction while effectively managing shipping costs. By leveraging favorable carrier rates and a team of freight experts, Couriers and Freight positions itself as a reliable partner for companies looking to enhance their logistics operations in Australia.
Reviewers express significant dissatisfaction with Couriers and Freight, highlighting a range of critical issues. Many customers report severe problems with parcel tracking and delivery, noting that jobs are lost during transit and that the company lacks transparency regarding freight charges.
Complaints about delays are common, with one customer mentioning a shipment booked on Tuesday that still had not been processed by Thursday, causing major disruptions. Additionally, there are serious concerns about customer service, with reports of unhelpful and unapologetic staff when issues arise. One reviewer even accuses the company of stealing money from their account after a delivery. Overall, the sentiment is overwhelmingly negative, reflecting a lack of trust and reliability in the services provided.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Low volume · weighted down | 1.2 | 5 | 100% | — | ● Not enough data |
Monthly average rating from reviews written by people · latest review May 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 24 | 2.0 | 1 |
| Aug 24 | — | 0 |
| Sep 24 | — | 0 |
| Oct 24 | 1.0 | 2 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | — | 0 |
| May 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 5 most recent reviews.
“They got driver came to pick up the 2 jobs from us on 24/9/2024 and 26/9/2024”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shipping & Logistics.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
| 1.2 out of 5 (poor) | 50 out of 100 | — | 5 |
| 4.5 out of 5 (good) | 100 out of 100 | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | — | 1,000 |
Bottom line: Couriers and Freight is #5 of 5 on overall rating in this group.
5 reviews of Couriers and Freight. Filter by what matters to you.
Booked a shipment on Tuesday, it's now Thursday & even after sending 3 emails we still don't have the labels. We booked pickup for today which is now going to mess our entire delivery up & cause issues with clients.
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Couriers and Freight is an Australian shipping platform designed to streamline the freight management process for businesses of all sizes. The company offers a digital freight management system that enables users to compare courier and freight costs across multiple carriers, including road, air, and sea services. With access to over 65 carriers, businesses can find tailored shipping solutions that meet their specific needs without hidden fees or surprises. Targeting business-to-business, e-commerce, and freight forwarding sectors, Couriers and Freight simplifies the shipping experience by eliminating manual processes and long wait times associated with traditional booking systems. Their platform provides innovative features such as door-to-door tracking and time slot deliveries, helping businesses improve customer satisfaction while effectively managing shipping costs. By leveraging favorable carrier rates and a team of freight experts, Couriers and Freight positions itself as a reliable partner for companies looking to enhance their logistics operations in Australia.
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