Service with a smile
Service with a smile. Would definitely recommend this company to others fantastic focus on the customer service

Courier Logistics Ltd is a UK-based logistics company specializing in a comprehensive range of delivery and storage solutions. Their services include same-day delivery, overnight parcel delivery, overnight pallet delivery, and haulage. The company is recognized as a reliable partner for businesses requiring efficient logistics management, offering secure and timely transportation of goods across the country. With a commitment to customer service, Courier Logistics Ltd provides personalized support and real-time tracking, ensuring clients remain informed throughout the delivery process. Their extensive service offerings cater to various customer needs, including small businesses, e-commerce retailers, and larger enterprises seeking flexible logistics solutions. The company is a founding member of the Pallet Track network and operates as a leading depot within the APC network, enhancing their capability to meet diverse shipping requirements efficiently.
Courier Logistics Ltd receives high praise for its exceptional service and reliable staff, with many reviewers highlighting the professionalism and friendliness of employees like Daniel, Linzi, Kim, and Natasha. Customers appreciate the efficient and cost-effective delivery process, often noting the company's ability to provide timely updates and support.
Positive experiences include seamless communication and helpful drivers who go above and beyond, such as assisting with loading pallets. However, there are critical voices expressing frustration with delivery failures and poor communication, citing instances where instructions were not followed, leading to missed deliveries. Despite these complaints, the overwhelming sentiment remains positive, with many customers expressing loyalty and satisfaction with the overall service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 88 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review May 2025.
| Month | Average | Reviews |
|---|---|---|
| Jun 24 | 4.5 | 4 |
| Jul 24 | — | 0 |
| Aug 24 | — | 0 |
| Sep 24 | — | 0 |
| Oct 24 | 1.0 | 1 |
| Nov 24 | 5.0 | 1 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | 5.0 | 1 |
| Mar 25 | 5.0 | 9 |
| Apr 25 | 5.0 | 4 |
| May 25 | 5.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 88 most recent reviews.
“We have been using this service for quite some time (around 9 years) and couldn't be happier with our current driver...”
“Absolute shambles of a company, clear instructions of a 30 minute phone call before deliver so I could leave work, th...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shipping & Logistics.
| Company | Overall | Legit | Service | Delivery | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.3 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 3.7 out of 5 (good) | 2.7 out of 5 (poor) | — | 88 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.2 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 3.0 out of 5 (fair) | — | — | 1,000 |
Bottom line: Courier Logistics Ltd is #4 of 5 on overall rating in this group. On quality, ThePackengers scores higher (4.3 vs 2.7).
88 reviews of Courier Logistics Ltd. Filter by what matters to you.
Service with a smile. Would definitely recommend this company to others fantastic focus on the customer service
Our Company were previously with a courier under the same name (APC). With our recent move to another location our account moved also. Courier Logisitics have given us the smoothest switch over and they have matched our previous rates. Aaron Cullumbine came down to our business and kindly sorted all of this out for us. We found him to be very Polite, informative and a down to earth guy! We have used many Courier services and APC are by far the best. Their customer service, rates and delivery/collection consistency are 10x better than every other courier service we have used. Their IT guy Ryan Franey was also very helpful setting up all of our systems and even came down to personally set up our printer. I highly recommend this company to anyone looking for a reliable consistent courier service. I CAN'T stress this enough!!
Fantastic customer service. Rarely have any issues but when I do they are dealt with quickly and efficently.
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Courier Logistics has been our service partner for 5 years now and it is a relationship that has thrived and grown. Daniel and his really dedicated team provide a seamless connection between our business and our client needs. From pallet and container storage to pick, pack and despatch we have transparent costings and instant availability of service standards across the UK. Systems have developed intelligently behind the scenes and we can now access so much more from their client portal than ever before which saves us time and money. Combined with a great central location in the UK, I can highly recommend Courier Logistics for any businesses’ outsourced logistics.
Andy Hughes at Head Office was extremely helpful and patience in taking me through the new on-line booking system. No sooner had I booked my consignment than there was a driver at my door ready to pick up the package - I think it was more luck than judgement that the driver happened to be in the area however it was a top-notch service and the client received the package the following morning.
Courier Logistics have been a big part of the growth of Gala Tent, Gala Graphics and Gala Performance. With outstanding service, good pricing and a very friendly staff that are always willing to go the extra mile. We simply couldn't be a successful growing Uk company without Courier Logistics giving us 10+ years of magnificent service. A real credit to all the members of Courier Logistics .....
We use the APC Rotherham branch and I am always very impressed with the friendly proffesional staff who even when they are busy & under pressure try their best to help. The only thing I would say is that the we have to wait on the phone for quite a while sometimes before anyone picks up but there are options to email and to be fair they do email back within the hour. I would in no way blame the staff for not picking up straight away as I can appreciate other customers problems take time to sort aswell. I would recommend the company 100% and would like say thanks for all their help.
Excellent Customer Service, nothing is too much trouble and will always come back to you when they say they will. IT Department are always quick to assist when we require if we have an issue with any of the reports we receive. Deliveries are always carried out without question and on the odd occasion IF something goes wrong, Courier Logistics have sorted it out before we even know. Strongly recommend using Courier Logistics.
Courier Logistics Ltd is a UK-based logistics company specializing in a comprehensive range of delivery and storage solutions. Their services include same-day delivery, overnight parcel delivery, overnight pallet delivery, and haulage. The company is recognized as a reliable partner for businesses requiring efficient logistics management, offering secure and timely transportation of goods across the country. With a commitment to customer service, Courier Logistics Ltd provides personalized support and real-time tracking, ensuring clients remain informed throughout the delivery process. Their extensive service offerings cater to various customer needs, including small businesses, e-commerce retailers, and larger enterprises seeking flexible logistics solutions. The company is a founding member of the Pallet Track network and operates as a leading depot within the APC network, enhancing their capability to meet diverse shipping requirements efficiently.
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