Fantastic service
Fantastic service At Keylink we have used Courier Logistics for many years, their service is second to none and the customer service team is always there to help if needed. Highly recommended.

Courier Logistics Ltd is a UK-based logistics company specializing in a comprehensive range of delivery and storage solutions. Their services include same-day delivery, overnight parcel delivery, overnight pallet delivery, and haulage. The company is recognized as a reliable partner for businesses requiring efficient logistics management, offering secure and timely transportation of goods across the country. With a commitment to customer service, Courier Logistics Ltd provides personalized support and real-time tracking, ensuring clients remain informed throughout the delivery process. Their extensive service offerings cater to various customer needs, including small businesses, e-commerce retailers, and larger enterprises seeking flexible logistics solutions. The company is a founding member of the Pallet Track network and operates as a leading depot within the APC network, enhancing their capability to meet diverse shipping requirements efficiently.
Courier Logistics Ltd receives high praise for its exceptional service and reliable staff, with many reviewers highlighting the professionalism and friendliness of employees like Daniel, Linzi, Kim, and Natasha. Customers appreciate the efficient and cost-effective delivery process, often noting the company's ability to provide timely updates and support.
Positive experiences include seamless communication and helpful drivers who go above and beyond, such as assisting with loading pallets. However, there are critical voices expressing frustration with delivery failures and poor communication, citing instances where instructions were not followed, leading to missed deliveries. Despite these complaints, the overwhelming sentiment remains positive, with many customers expressing loyalty and satisfaction with the overall service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 88 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review May 2025.
| Month | Average | Reviews |
|---|---|---|
| Jun 24 | 4.5 | 4 |
| Jul 24 | — | 0 |
| Aug 24 | — | 0 |
| Sep 24 | — | 0 |
| Oct 24 | 1.0 | 1 |
| Nov 24 | 5.0 | 1 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | 5.0 | 1 |
| Mar 25 | 5.0 | 9 |
| Apr 25 | 5.0 | 4 |
| May 25 | 5.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 88 most recent reviews.
“We have been using this service for quite some time (around 9 years) and couldn't be happier with our current driver...”
“Absolute shambles of a company, clear instructions of a 30 minute phone call before deliver so I could leave work, th...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shipping & Logistics.
| Company | Overall | Legit | Service | Delivery | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.3 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 3.7 out of 5 (good) | 2.7 out of 5 (poor) | — | 88 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.2 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 3.0 out of 5 (fair) | — | — | 1,000 |
Bottom line: Courier Logistics Ltd is #4 of 5 on overall rating in this group. On quality, ThePackengers scores higher (4.3 vs 2.7).
88 reviews of Courier Logistics Ltd. Filter by what matters to you.
Fantastic service At Keylink we have used Courier Logistics for many years, their service is second to none and the customer service team is always there to help if needed. Highly recommended.
I have just received a delivery which came via APC but was delivered by Courier Logistics as I believe that they are the local agent for APC. I have to say the driver was smart in appearance and the parcel was delivered on time. What more can we ask. Thank you
We have been using Courier Logistics for a few years now for deliveries and pallet storage, they have always been extremely helpful in dealing with any problems that have occurred and have gone above and beyond in adapting there services to help us out whenever we have needed it
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Great service. Pleasant driver. Delivered when expected. What more can I ask for. Perfect! 😊
Excellent courier, cannot fault. Received a time slot for delivery.
Good quick delivery at exactly the time they said!
Had a delivery today on a pallet, the driver (Nick) was excellent very professional he really help me out by taking the pallet all the way up the drive. Thanks for all your help Nick. Well done Courier Logistics Ltd.
Staff went Above and Beyond to Resolve an Issue I had a package with contents that were irreplaceable and had significant value and this company went above and beyond with their additional repackaging and boxing of them to ensure they made it to their destination in one piece. My experience with them has been positive, and their ability to deliver quickly very impressive. Thank you to all the team for your help.
Just want to thank the driver John who delivered me a pallet of wood pellets today in Greenhill. The wooden pallet was damaged and could not be taken off the lorry. He unloaded half the bags - and there were a lot! to make it lighter so delivery could take place. The sun was blazing down and it was really hot. Such a helpful and pleasant bloke. Hope this feedback gets to him and his manager. It would have been easy for him just to take it back to the depot. Thanks a million. AG
Great service always there to help. Easy to operate the system.
super service. very quick and alweays deal with the call or enquiry
The Customer Service received from Becki @ Courier Logistics Ltd was 110%. Whilst the error was our end for not including instructions on the initial order, she pulled out all possible stops to assist and resolve our problem in order that we could keep our customer happy too. Thanks Becki! Tina Gallacher - PDM
Courier Logistics / APC overnight have refreshed our outlook on couriers - they go above and beyond to ensure that all deliveries are completed. Their communication is impeccable and as a business you are always kept in the loop. I cannot express enough my appreciation of having a company that want to work alongside you to give the best customer experience. Their services offered are up there with the leading big brand couriers however they execute at a much higher standard. I am very happy to have taken Courier Logistics on board and look forward to a positive future working together alongside them.
Professional and reliable service, highly recommended
Excellent couriers, completely reliable and a brilliant service.
Brilliant service, deliveries all on time. Would highly recommend.
Much better service than a lot of other couriers would definitely use for future mailings
Great company. The booking process is simple and easy to use. Any odd sized shipments can be priced and booked with the friendly and helpful sales team. The admin side is efficient and any help required is dealt with quickly. A great team to work with.
After being let down by other courier companies, we switched to Courier Logistics, who have bent over backwards to help us out. Very reliable! Major plus point is being able to speak to someone over the telephone or get a quick response by email - with any query. I would highly recommend using them.
Courier Logistics Ltd is a UK-based logistics company specializing in a comprehensive range of delivery and storage solutions. Their services include same-day delivery, overnight parcel delivery, overnight pallet delivery, and haulage. The company is recognized as a reliable partner for businesses requiring efficient logistics management, offering secure and timely transportation of goods across the country. With a commitment to customer service, Courier Logistics Ltd provides personalized support and real-time tracking, ensuring clients remain informed throughout the delivery process. Their extensive service offerings cater to various customer needs, including small businesses, e-commerce retailers, and larger enterprises seeking flexible logistics solutions. The company is a founding member of the Pallet Track network and operates as a leading depot within the APC network, enhancing their capability to meet diverse shipping requirements efficiently.
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