Easy to speak to
Easy to speak to. Got everything sorted out quickly. Good communicator
Compare Broadband is an Australian telecommunications comparison platform that enables consumers to evaluate and compare various broadband services available in the market. By providing detailed information on different plans, providers, and pricing, the company aims to assist users in making informed decisions about their internet service options. Targeting residential customers and small businesses, Compare Broadband simplifies the process of finding the most suitable broadband deals to meet specific needs and budgets. The platform features user reviews, expert insights, and tools that help users assess speed, performance, and reliability of various broadband offerings. With a focus on transparency and accessibility, Compare Broadband serves as a valuable resource for Australians seeking to navigate the complex telecommunications landscape.
Consumers consistently praise Compare Broadband for its excellent customer service and helpful staff. Reviewers highlight the personable and friendly nature of agents, noting how they make the process of selecting broadband plans easy and stress-free.
Many customers appreciate the clear explanations provided, which help them understand their options and savings. However, a few reviews mention concerns about better broadband rates and instances of incorrect information being provided. Despite these minor criticisms, the overwhelming sentiment remains positive, with users expressing satisfaction with the deals they receive and the overall service experience. Overall, Compare Broadband is viewed favorably, with a strong emphasis on helpfulness and efficiency.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.9 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2026.
| Month | Average | Reviews |
|---|---|---|
| Aug 26 | 5.0 | 30 |
| Sep 26 | 4.8 | 30 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Customer service was excellent”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Telecommunications.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | 60 | |
| 3.3 out of 5 (fair) | 100 out of 100 | 3.1 out of 5 (fair) | — | 1,060 | |
| 3.9 out of 5 (good) | 100 out of 100 | — | — | 1,060 | |
| 3.8 out of 5 (good) | 100 out of 100 | 3.6 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 1,060 |
Bottom line: Compare Broadband is #1 of 5 on overall rating in this group.
60 reviews of Compare Broadband. Filter by what matters to you.
Easy to speak to. Got everything sorted out quickly. Good communicator
Very thanks from Tim if I remember his name correctly. Well helped
The agent was very helpful in getting me the best deal possible and helped me through step by step to get the deal done.
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I was a little skeptical at first as I hadn’t tried an online service like Compare Broadband before but after speaking to the loveliest customer service representative all my worries were eased! I believe his name was Rory. Rory was very patient and answered all of my questions. He made the process very easy and we were able to switch to a better internet which we’ve had zero issues with so far and even switched to a cheaper electricity provider!
Fantastic and informative customer service by a young Gentleman named Rory. He guided me through the process, made suggestions without being pushy and assisted with my queries. Overall a very pleasant experience. Thank you!
The attendant listened carefully and understood my concerns and that I had already done a research on the best options for our family. His suggestion was in accordance to what we needed.
Compare Broadband is an Australian telecommunications comparison platform that enables consumers to evaluate and compare various broadband services available in the market. By providing detailed information on different plans, providers, and pricing, the company aims to assist users in making informed decisions about their internet service options. Targeting residential customers and small businesses, Compare Broadband simplifies the process of finding the most suitable broadband deals to meet specific needs and budgets. The platform features user reviews, expert insights, and tools that help users assess speed, performance, and reliability of various broadband offerings. With a focus on transparency and accessibility, Compare Broadband serves as a valuable resource for Australians seeking to navigate the complex telecommunications landscape.
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