Simon very helpful
Simon was very helpful in recommending which broadband plan is most suitable for me. Would recommend him I’d you are looking to change plans or providers.
Compare Broadband is an Australian telecommunications comparison platform that enables consumers to evaluate and compare various broadband services available in the market. By providing detailed information on different plans, providers, and pricing, the company aims to assist users in making informed decisions about their internet service options. Targeting residential customers and small businesses, Compare Broadband simplifies the process of finding the most suitable broadband deals to meet specific needs and budgets. The platform features user reviews, expert insights, and tools that help users assess speed, performance, and reliability of various broadband offerings. With a focus on transparency and accessibility, Compare Broadband serves as a valuable resource for Australians seeking to navigate the complex telecommunications landscape.
Consumers consistently praise Compare Broadband for its excellent customer service and helpful staff. Reviewers highlight the personable and friendly nature of agents, noting how they make the process of selecting broadband plans easy and stress-free.
Many customers appreciate the clear explanations provided, which help them understand their options and savings. However, a few reviews mention concerns about better broadband rates and instances of incorrect information being provided. Despite these minor criticisms, the overwhelming sentiment remains positive, with users expressing satisfaction with the deals they receive and the overall service experience. Overall, Compare Broadband is viewed favorably, with a strong emphasis on helpfulness and efficiency.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.9 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2026.
| Month | Average | Reviews |
|---|---|---|
| Aug 26 | 5.0 | 30 |
| Sep 26 | 4.8 | 30 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Customer service was excellent”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Telecommunications.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | 60 | |
| 3.8 out of 5 (good) | 100 out of 100 | 3.6 out of 5 (good) | — | 1,060 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | 1,060 | |
| 3.3 out of 5 (fair) | 100 out of 100 | 3.1 out of 5 (fair) | — | 1,060 | |
| 3.9 out of 5 (good) | 100 out of 100 | — | — | 1,060 |
Bottom line: Compare Broadband is #1 of 5 on overall rating in this group.
60 reviews of Compare Broadband. Filter by what matters to you.
A month ago
Simon was very helpful in recommending which broadband plan is most suitable for me. Would recommend him I’d you are looking to change plans or providers.
A month ago
Our ‘agent’ on the phone was personable and chatty without bring pushy.
A month ago
Customer service was excellent.
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Simon was very helpful in recommending which broadband plan is most suitable for me. Would recommend him I’d you are looking to change plans or providers.
Our ‘agent’ on the phone was personable and chatty without bring pushy.
Customer service was excellent.
Adam was easy to talk to. He also guided me through the whole plan as well as the terms. He made sure I understood all about the payments how much of a savings it was for me to switch for a better plan.
Staff were very friendly, easy to understand. I’ve gotten a much better deal than what I had, without the haśle of having to set everything up myself.
Called to inquire about Superloop broadband. Simon very ably assisted me to pick the best deal. He was very pleasant all thru the process. Great customer service, the easiest and quickest I have dealt with over the years. Keep up the excellent work, Simon!
Compare broadband got me a great deal on a bundle, very pleased with outcome
Sam was very friendly and helpful and made the whole process quick and easy
happy, helpful, what more could a person ask for
Truely an excellent service. Would give 6 stars if I could !
Very professional excellent people skills
Very Polite and informative. Explained the process very well.
Great customer service
The lady Natalie was very helpful and patient with me as I have an acquired brain injury and over all I got a good saving thank you
Very friendly, patient and even a bit funny😁 He was SO knowledgeable too. I couldn't recommend them highly enough based upon my experience.
easy to deal with fast and easy to understand
Compare Broadband is an Australian telecommunications comparison platform that enables consumers to evaluate and compare various broadband services available in the market. By providing detailed information on different plans, providers, and pricing, the company aims to assist users in making informed decisions about their internet service options. Targeting residential customers and small businesses, Compare Broadband simplifies the process of finding the most suitable broadband deals to meet specific needs and budgets. The platform features user reviews, expert insights, and tools that help users assess speed, performance, and reliability of various broadband offerings. With a focus on transparency and accessibility, Compare Broadband serves as a valuable resource for Australians seeking to navigate the complex telecommunications landscape.
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