Great service
The fast and friendly service and they called back when it suited me.
Compare Broadband is an Australian telecommunications comparison platform that enables consumers to evaluate and compare various broadband services available in the market. By providing detailed information on different plans, providers, and pricing, the company aims to assist users in making informed decisions about their internet service options. Targeting residential customers and small businesses, Compare Broadband simplifies the process of finding the most suitable broadband deals to meet specific needs and budgets. The platform features user reviews, expert insights, and tools that help users assess speed, performance, and reliability of various broadband offerings. With a focus on transparency and accessibility, Compare Broadband serves as a valuable resource for Australians seeking to navigate the complex telecommunications landscape.
Consumers consistently praise Compare Broadband for its excellent customer service and helpful staff. Reviewers highlight the personable and friendly nature of agents, noting how they make the process of selecting broadband plans easy and stress-free.
Many customers appreciate the clear explanations provided, which help them understand their options and savings. However, a few reviews mention concerns about better broadband rates and instances of incorrect information being provided. Despite these minor criticisms, the overwhelming sentiment remains positive, with users expressing satisfaction with the deals they receive and the overall service experience. Overall, Compare Broadband is viewed favorably, with a strong emphasis on helpfulness and efficiency.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.9 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2026.
| Month | Average | Reviews |
|---|---|---|
| Aug 26 | 5.0 | 30 |
| Sep 26 | 4.8 | 30 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Customer service was excellent”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Telecommunications.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | 60 | |
| 3.8 out of 5 (good) | 100 out of 100 | 3.6 out of 5 (good) | — | 1,060 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | 1,060 | |
| 3.3 out of 5 (fair) | 100 out of 100 | 3.1 out of 5 (fair) | — | 1,060 | |
| 3.9 out of 5 (good) | 100 out of 100 | — | — | 1,060 |
Bottom line: Compare Broadband is #1 of 5 on overall rating in this group.
60 reviews of Compare Broadband. Filter by what matters to you.
Really helpful, super easy set up, fast connection no messing around. Jake Leahy was great to deal with. He was very knowledgeable and made the process seamless.
The whole process was very easy and well explained.
Great quick and easy thank you
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Really good operator who got me good deals very helpful
Great promotion value. Sales rep was extremely helpful. Very happy that I understood and communication was very clear 😊
Simon was extremely helpful, knowledgeable and a had a lovely friendly personality. Highly recommend.
Diana is the best! I didn’t think it would be so quick and easy to set up my internet but here I am ready to surf the web ☺️ also I’m so happy that I got a plan that’s cheaper than what I was afraid it’s gonna cost. So overall I really couldn’t be happier. Also Diana deserves a promotion just saying!
I am happy with the service
Compare Broadband is an Australian telecommunications comparison platform that enables consumers to evaluate and compare various broadband services available in the market. By providing detailed information on different plans, providers, and pricing, the company aims to assist users in making informed decisions about their internet service options. Targeting residential customers and small businesses, Compare Broadband simplifies the process of finding the most suitable broadband deals to meet specific needs and budgets. The platform features user reviews, expert insights, and tools that help users assess speed, performance, and reliability of various broadband offerings. With a focus on transparency and accessibility, Compare Broadband serves as a valuable resource for Australians seeking to navigate the complex telecommunications landscape.
This profile hasn't been claimed by the business owner.