Clever Training is a UK-based retailer specializing in sports and recreation equipment. The company offers a wide range of high-quality products designed for fitness enthusiasts, athletes, and recreational users alike. Their inventory includes various sports gear, accessories, and technology aimed at enhancing performance and training experiences. Targeting both individual consumers and fitness professionals, Clever Training provides essential equipment across multiple sports disciplines. Customers can find items tailored for activities such as running, cycling, swimming, and more. By focusing on delivering reliable and innovative sports equipment, Clever Training aims to support its clientele in achieving their fitness goals and improving their athletic performance. For more information, visit their website at www.clevertraining.co.uk.
Clever Training receives a significant amount of negative feedback, with many customers expressing frustration over order fulfillment and customer service. Numerous reviewers report long delays in receiving their products, with some stating they never received their orders at all, leading to lost money and the need to file complaints.
While a few customers praise the quick shipping of their items, such as a watch or running shoes, these positive experiences are overshadowed by the prevalent issues of poor communication and unresponsive customer service. Many people highlight the difficulty in obtaining updates on their orders, with some mentioning that their inquiries go unanswered for weeks. Overall, the combination of delayed shipping, lack of stock, and inadequate customer support contributes to a largely negative sentiment surrounding the company.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.3 | 45 | 100% | — | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2021.
| Month | Average | Reviews |
|---|---|---|
| Nov 20 | 5.0 | 1 |
| Dec 20 | — | 0 |
| Jan 21 | — | 0 |
| Feb 21 | — | 0 |
| Mar 21 | — | 0 |
| Apr 21 | — | 0 |
| May 21 | — | 0 |
| Jun 21 | 1.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 45 most recent reviews.
“I went through the US based website by following the link from DC Rainmaker's page”
“Non Existent customer service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Sports Equipment.
| Company | Overall | Legit | Delivery | Value | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.3 out of 5 (poor) | 100 out of 100 | 2.6 out of 5 (poor) | 2.7 out of 5 (poor) | 2.4 out of 5 (poor) | — | 45 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 5.0 out of 5 (good) | 5.0 out of 5 (good) | 0% | 343 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | — | 0% | 43 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | 4.8 out of 5 (good) | — | 25 | |
| 4.0 out of 5 (good) | 100 out of 100 | 3.8 out of 5 (good) | — | 3.0 out of 5 (fair) | — | 25 |
Bottom line: Clever Training is #5 of 5 on overall rating in this group. On quality, ONE Sports Warehouse scores higher (5.0 vs 2.4).
45 reviews of Clever Training. Filter by what matters to you.
I had numerous problems with this company. One of them being: I've paid for expedited delivery (1-2 business days), got the product within 7 business days and while they acknowledge it is their mistake, I don't get my money refunded. The package was sent as a "standard" parcel. This is a scam.
I got an excellent price on the latest Wahoo Kickr and it shipped quickly. Initially I was concerned because I hadn’t received notification that my order had shipped. But when I contacted customer support, I promptly received information about the order. My experience with Clever Training was great!
Also had a very disappointing experience with this company. The pricing on certain products was appealing but I regret giving them a try despite the other poor reviews. I made an order for an expedited delivery (1 -2 days) and waited a few days by which time it should have definitely arrived. As I'd heard nothing I tried getting in touch on email first and again heard nothing back. Finally I called to follow up and was told the product wasn't even in stock and they had no real idea when it would be.
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NOT IN STOCK I live very close to the company in Chorley. Called and asked if I could collect rather than have a set of Favero Assioma pedals delivered. This way, I thought I could avoid the not in stock issue raised by so many. Not the case, I’m afraid. Paid and then called to see if I could collect. I was informed that they hadn’t been processed, which was fair as I called the same day. Received an email the following day to say they were not in stock, 7-10days wait. I demanded a refund, which to be fair was done in two days. Emails were prompt, but it really isn’t worth the hassle for the 10% off from DC Rainmaker. Really surprised he’s even associated with them since he’s in the ‘review’ business. How can a company have over 48% poor on Trustpilot and still be in business?????
As Xmas approaches, some of you may look into buying presents for your loved ones or yourself on Clever Training UK website. Please don't otherwise you could be severely disappointed. Tried to buy Garmin 6 pro Sapphire with 10% discount from DC Rainmaker. 1. First transaction. They charged money and sent email that order went through. Luckily enough I decided to check account I created with them. On the account it said that order was DECLINED by RISK department (?!?!). I sent email requesting explanation of the situation. In return they ask me to provide "prove" that I paid. Screenshots were sufficient so I sent them. Instead of processing order they promise me to return money in 3 to 5 days. It took 4 or 5 phone calls in spaces of 2 weeks to actually get my money back. Moral: If you decide to risk it and place order with them, check your account after payment. Refund could take longer then promised and if it expensive, you could be without option to buy another item and will have to wait for refund. P.S. No explanation was giving about "decline" apart of general "Suspected Fraud" - a bit of an insult to your injury. 2. I convinced my friend to help me, created new account, so there is will be no cross reference with previuos attempt. New "everything" card/address/ etc. Placed order and it went through just fine. Learnt from before, went straight to website to check status, all good: "Pending Shipment". 3-4 days later no change. So another phone call to them, well apparently it's on a back order. It's NOT in stock! Nowhere on the website it said it Out of stock! Few days later money was refunded to my friend bank account automatically terminating this order as well, although I didn't ask for it. I was ready to wait for another couple of days. Moral: If you risk it and place order, it is NOT guaranteed, that item is in stock! Unless you call them directly and check. Meaning you can be sitting and waiting for your Xmas gift never to arrive. P.S. "Out of stock" could actually explain problem with first transaction, I think....
I ordered On Cloud Running Shoes through Google Shopping, and Clever Training was the merchant. I knew when I first saw the shoe box, which was slightly damaged and looked "worn," that something was weird. When I opened the shoe box, there was no plastic wrapping or paper stuffed inside the shoe, like you expect when you buy brand new shoes. I turned the shoes over, and it was obvious they were worn before. I also pulled out two fine hairs from inside the shoe, like a cat or dog hair. I came to the conclusion that they must have sent me someone else's return. And to think someone packing the box from Clever Training thought that would be okay. Thank goodness I purchased through Google Shopping and is assisting me with the return.
I recently purchased the 6X Pro Sapphire on Clever Training UK using DC Rainmaker 10% cupon code (DCR10BTF). Everything went really well and fast (4 days) without any problems! Besides, their staff team is always available to clarify any doubts or questions that you might have related with a product or its stock. Recommended!
Having seen the reviews on here, I was hesitant to purchase through Clever Training. I wanted one of the Fenix 6 watches which was Out of Stock. A quick email to CleverTraining UK confirmed these had just arrived in stock and the website was being updated imminently. I therefore purchased the watch (with the DC Rainmaker discount) and it was dispatched and delivered exactly as predicted. I got the confirmation email and I got the Royal Mail tracking code (give it a day or so for the code to get into their tracking system). I understand the frustrations of customers below. The bike brand Canyon went through a similar phase of supply chain issues in their earlier days. Simple supply and demand - people want a high-quality product at a cut-down price when no-one else is doing discounts yet. The supplier is bound to be swamped, which could explain the lack of communication or unknown re-stock times. There is nothing dishonest about this trader as I have received my watch, on time and as described. If you're concerned, drop them an email and ask before buying (and you then have a paper trail if for whatever reason you need it!). Simples :) Buy with confidence is my review! Thanks for the service - it was worth the wait.
Worst experience ever. If you value your money, don't buy anything there
Same problem as others have already stated. I've paid 1k EUR for a watch, it stated shipment in 5-7 days. Contacted them after 8 days and they told me it's not in stock and they don't know when it will be in stock again. This is a scam.
Orderd payed and should recieve whitinn 5 working days. After 5 working days the status was still "pending shipment". I send them an e-mail and on the same day i got an answer, "Sorry no stock and we do not know when we do'" Do not accept my money when you can not diliver or be clear what you promise. When i look at other reviews of clever training i can see the same complaints. Please work on that! I'm very dissapointed!.
I just wanted to add to the voices on here regarding the selling of an item that wasn't even in stock. I ordered a Garmin Forerunner 945 last week. It said that I would be made aware of shipment on despatch, and having not received any confirmation a few business days later, I decided to follow up. I received an email telling me that the item was currently not in stock, and they had *no idea when it would arrive*. Interestingly enough however, my bank account had already been billed for 467.99. So basically they took my money for something they don't even have (most companies process payment on/after despatch in my experience). Not only was there no info on the website saying 'not in stock', or 'pre-order/due soon' –– but it even informed me that if I ordered before 1pm it would be sent on the same day. Also, I wonder whether they even would have told me any of this had I not chased it up? It may well be that the issue is resolved satisfactorily in the end, and I'll give them a fair chance to do that. But generally: it's just a pretty shoddy way to treat customers, and certainly not a recipe for repeat business. *UPDATE* my watch arrived, without any further correspondence, about a week after writing this review (at which point i had already been waiting almost 3 weeks). i have changed the review from 1 to 2 stars to reflect this.
They could be competitive price-wise. But, their website doesn't accept my product review.....
Website and confirmation Email stated my item was in stock. After reading these reviews I checked. Not in stock and had never been! No idea when it would be in stock and no follow up to correct misleading website or email. Third party contracted out customer services used by Clever Training said they had complained to them previously about this problem. Just dishonest.
VERY disappointed with the company. I ordered a pair of shoes around July 4th, which were canceled and I had to request a refund on. I then again, ordered another pair of shoes on the 11th of July., and today July 23rd, after calling customer service i was told that they had over sold the shoes and I would be receiving a refund. (again, ONLY after calling them to track the order.) it seems like a bait and switch scheme. They will happily take you money but you have request it back. That is a great zero interest loan. I would avoid this company until they figure out their inventory system
Buyer beware - Their extra charge for expedited shipping e.g 2 BUSINESS DAYS - means 2 business days from the point that their independent fulfillment center processes the order request on behalf of Clever Training. IT DOES NOT MEAN 2 BUSINESS DAYS FROM THE TIME YOU PLACE YOUR ORDER. Please be aware, since their website does not make that distinction clear.
Do not buy here (I should mention I only have experience with the UK branch). I placed an order for a Garmin smart watch, but their system kept declining me and automatically cancelling orders. But in doing so, the amount for the watch was reserved on my credit card for all three attempts. Finally I decided to quit trying and bought the watch at a better online store, but the company held the amounts (around 1000 euro) hostage on my credit card. I mailed them. They cleared two out of three reservations. I mailed them again, got a lousy reply that it would be forwarded. It has been almost a month now. Stay away from this company.
Ordered the Garmin 945 weeks ago. They charged my card immediately and after calling today (after they never replied to emails) I have been informed it is not in stock and will not be for another few weeks. No online shop should charge a customer until the item is shipped. That is unacceptable. They have provided no updates since the initial order was made so I continue to be in the dark about it all. Avoid this company.
Clever Training is a UK-based retailer specializing in sports and recreation equipment. The company offers a wide range of high-quality products designed for fitness enthusiasts, athletes, and recreational users alike. Their inventory includes various sports gear, accessories, and technology aimed at enhancing performance and training experiences. Targeting both individual consumers and fitness professionals, Clever Training provides essential equipment across multiple sports disciplines. Customers can find items tailored for activities such as running, cycling, swimming, and more. By focusing on delivering reliable and innovative sports equipment, Clever Training aims to support its clientele in achieving their fitness goals and improving their athletic performance. For more information, visit their website at www.clevertraining.co.uk.
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