Clever Training is a UK-based retailer specializing in sports and recreation equipment. The company offers a wide range of high-quality products designed for fitness enthusiasts, athletes, and recreational users alike. Their inventory includes various sports gear, accessories, and technology aimed at enhancing performance and training experiences. Targeting both individual consumers and fitness professionals, Clever Training provides essential equipment across multiple sports disciplines. Customers can find items tailored for activities such as running, cycling, swimming, and more. By focusing on delivering reliable and innovative sports equipment, Clever Training aims to support its clientele in achieving their fitness goals and improving their athletic performance. For more information, visit their website at www.clevertraining.co.uk.
Clever Training receives a significant amount of negative feedback, with many customers expressing frustration over order fulfillment and customer service. Numerous reviewers report long delays in receiving their products, with some stating they never received their orders at all, leading to lost money and the need to file complaints.
While a few customers praise the quick shipping of their items, such as a watch or running shoes, these positive experiences are overshadowed by the prevalent issues of poor communication and unresponsive customer service. Many people highlight the difficulty in obtaining updates on their orders, with some mentioning that their inquiries go unanswered for weeks. Overall, the combination of delayed shipping, lack of stock, and inadequate customer support contributes to a largely negative sentiment surrounding the company.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.3 | 45 | 100% | — | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2021.
| Month | Average | Reviews |
|---|---|---|
| Nov 20 | 5.0 | 1 |
| Dec 20 | — | 0 |
| Jan 21 | — | 0 |
| Feb 21 | — | 0 |
| Mar 21 | — | 0 |
| Apr 21 | — | 0 |
| May 21 | — | 0 |
| Jun 21 | 1.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 45 most recent reviews.
“I went through the US based website by following the link from DC Rainmaker's page”
“Non Existent customer service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Sports Equipment.
| Company | Overall | Legit | Delivery | Value | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.3 out of 5 (poor) | 100 out of 100 | 2.6 out of 5 (poor) | 2.7 out of 5 (poor) | 2.4 out of 5 (poor) | — | 45 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 5.0 out of 5 (good) | 5.0 out of 5 (good) | 0% | 343 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | — | 0% | 43 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | 4.8 out of 5 (good) | — | 25 | |
| 4.0 out of 5 (good) | 100 out of 100 | 3.8 out of 5 (good) | — | 3.0 out of 5 (fair) | — | 25 |
Bottom line: Clever Training is #5 of 5 on overall rating in this group. On quality, ONE Sports Warehouse scores higher (5.0 vs 2.4).
45 reviews of Clever Training. Filter by what matters to you.
НЕТ ВОЗВРАТА ЗА ТОВАР, КОТОРОГО У ПРОДАВЦА НЕТ!!! Ранее не было проблем с магазином. Но - заказ #20-03-13-947557. Оплачен 13 марта 2020. 14 апреля 2020 - заказ отменен (продавец продал то, чего не было). Но деньги так и не возвращены. Никакой информации магазин не дает. Отвечает на письма раз в 2 недели. Не дает сведения о транзакции. Отношение отвратительное, если честно. Это с учетом, что я VIP - клиент (типа).
I bought an expensive smart trainer from Clever Training but never received a shipping notification. Eventually I emailed them and they responded to say it was on back order and I could cancel or wait. In the meantime they had already billed me for the item ($750). I waited a few more days then asked if they had an update and if not to please cancel. Crickets.... now 10 days later still waiting for them to cancel and refund the item they never had in stock to begin with.
Orderd payed and should recieve whitinn 5 working days. After 5 working days the status was still "pending shipment". I send them an e-mail and on the same day i got an answer, "Sorry no stock and we do not know when we do'" Do not accept my money when you can not diliver or be clear what you promise. When i look at other reviews of clever training i can see the same complaints. Please work on that! I'm very dissapointed!.
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I just wanted to add to the voices on here regarding the selling of an item that wasn't even in stock. I ordered a Garmin Forerunner 945 last week. It said that I would be made aware of shipment on despatch, and having not received any confirmation a few business days later, I decided to follow up. I received an email telling me that the item was currently not in stock, and they had *no idea when it would arrive*. Interestingly enough however, my bank account had already been billed for 467.99. So basically they took my money for something they don't even have (most companies process payment on/after despatch in my experience). Not only was there no info on the website saying 'not in stock', or 'pre-order/due soon' –– but it even informed me that if I ordered before 1pm it would be sent on the same day. Also, I wonder whether they even would have told me any of this had I not chased it up? It may well be that the issue is resolved satisfactorily in the end, and I'll give them a fair chance to do that. But generally: it's just a pretty shoddy way to treat customers, and certainly not a recipe for repeat business. *UPDATE* my watch arrived, without any further correspondence, about a week after writing this review (at which point i had already been waiting almost 3 weeks). i have changed the review from 1 to 2 stars to reflect this.
They could be competitive price-wise. But, their website doesn't accept my product review.....
Buyer beware - Their extra charge for expedited shipping e.g 2 BUSINESS DAYS - means 2 business days from the point that their independent fulfillment center processes the order request on behalf of Clever Training. IT DOES NOT MEAN 2 BUSINESS DAYS FROM THE TIME YOU PLACE YOUR ORDER. Please be aware, since their website does not make that distinction clear.
It took Clever Training nearly 2 weeks to post out an order that was in stock. There were no updates during that time to say the order was delayed. Each time I phoned up and spoke to someone I was told, "We have your order here and we're just about to send it out." Even when they told me that they physically had the items there, it still took another 3 days of chasing before they dispatched it. I get the impression that Clever Training only holds a small amount of UK stock - so, if more than a few people order at the same time, you'll have to wait until they get their next order in. Rather than being up-front, the staff are told to fob the customer off to keep them from cancelling the order. Either that or they're just very, very slow to send out orders. I'd prefer to see them being honest about delivery timelines and keep their customers updated when they know that there are going to be delays. I could only recommend ordering from Clever Training if you're not worried about when your order will arrive.
Clever Training is a UK-based retailer specializing in sports and recreation equipment. The company offers a wide range of high-quality products designed for fitness enthusiasts, athletes, and recreational users alike. Their inventory includes various sports gear, accessories, and technology aimed at enhancing performance and training experiences. Targeting both individual consumers and fitness professionals, Clever Training provides essential equipment across multiple sports disciplines. Customers can find items tailored for activities such as running, cycling, swimming, and more. By focusing on delivering reliable and innovative sports equipment, Clever Training aims to support its clientele in achieving their fitness goals and improving their athletic performance. For more information, visit their website at www.clevertraining.co.uk.
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