Clayton Hotels
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Such a bad experience
Such a bad experience. I asked to get my charges on one invoice at my checkout and they were not able to arrange this. Also asked for glutenfree pasta and that could not be served....I have travelled a lot during 30 years and the attitude of the manager in the reception, Elena required a card read, which I had already provided earlier at my checkin, and smiled and said to me loudly in front of all other persons at check in that "your card is declined and not accepted" when she requested for me to put it to her reader. She did however not instruct me that this may be due to the reason that the card itself had not been inserted, but just scanned.... She smiled in a very arrogant way and I suggested myself it may because the card was never inserted into the reader. And as soon as I tried that, on my own initiative whilst she was focussing on trying to make sure everyone around, staff and their clients, believe I was not credit worthy, I got the reader acceptance. She should have suggested this to begin win to solve the problem instead of insulting me heavily in front of others. Elena is very arrogant and not at all pleasant. She should have asked me to excuse her. She should be fired. She is not somving problems. She sees the client as a criminal and as a problem and makes sure everyone believes we as clients are criminals. I just wanted all my charges on ONE invoice to reduce my administration as an entrepreneur.....A horrific and very unpleasant experience! I actually still expect an excuse from management. This is not ok. I feel so insulted.