citizenM hotels has room for improvement based on customer feedback. Customers particularly appreciate service, though some mention concerns about customer service and expensive.
Ik vind het zo gek dat het aantal sterren zo laag is!Wij verbleven in Parijs-Champs Elysees en het was fantastisch.Natuurlijk is het duur en maakt het contactloze verblijf het een beetje onpersoonlijk maar áls er iets is,is er meteen iemand bereikbaar! Wij vonden het helemaal top!Locatie perfect,kamer perfect (midden in de drukte en toch helemaal stil) én dat dakterras is echt té lekker!
I've stayed in citizenM hotels in a few cities around the world and always really enjoyed the experience but last year, they upgraded my account to the gratitude membership for free. I didn't do anything, it just happened. Today, they tried to take $120 from my account as a renewal. I find this incredibly sneaky. There was no warning that I would be charged unless I took action. It just feels really dishonest, especially as my initial upgrade was unsolicited. I likely won't use them again after this
After a cancelled flight I got a last minute night in the Amsterdam Schipol hotel. The hotel is very close to the terminal. I had a good breakfast, nice bed and the most friendly staff I met during my whole Netherlands stay. Yes, the rooms are small but is an airport hotel, not made for long holidays and is making good use of the space. Loved the Ipad that controlled everything, the noise suppression room and the fact that the blinds really kept the room dark. Will definitely stay here again for short city breaks as better and cheaper than the hotel I had in Amsterdam
Size of the room, very small, few hairs in the bed, marks on the bed duvet cover sheet, some hairs on the shower tray floor. Sink is outside the shower and toilet cubicle. It seems everything is crammed in to a box room. Width of the room is the width of the bed. No tea or coffee in the room. With regards to the breakfast, pretty average, scrambled egg not nice, streaky bacon served, no salmon after being told by the staff there was. Lack of communication. Total price £355.00. Not good value for the price. Two positive comments, staff were friendly and views from the room and rooftop bar, very good.
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www.citizenm.com81 total • Write a review
Do not sign up for citizenM plus membership. No option to cancel for at least a whole year! Despite it stating I can cancel anytime on online account portal. But small print states only cancel at any time after the first year! Absolute shocking customer service when went on live chat to complain. Got mocked for my disability (have all the screenshots of the live chat as proof of this) absolutely unacceptable. Won’t ever stay in a citizen m hotel again.
During my stay I felt really poor, I'm pretty sure A Dutch prisoner has a better place to stay. During check-in there was a computer terminal waiting for me with some home made software... The room was less then half the size of any other hotel. The toilet is in the middle of the room. I was staying at the one @ Schiphol airport, the TV had one single Dutch channel, every channel the voice was out of sync with the video signal in other words the whole experience was a horror show. It's very suspicious why anyone would write a positive review about such a horror hotel, just stay away from these experiences unless you want to get depressed.
Hotel eccellente pulito moderno silenzioso e comodo ai mezzi di trasporto. Lo staff giovane è cordiale accogliente e preparato. Colazione super.
I keep on receiving spam emails with special offers and discounts without signing up for it. You need to put in your email address to get the reciet but when you fill it in you get on the spam list.
Rooms are cute with good use of space. However I was unable to determine if they were ADA compliant. No enough power outlets in room. Stay for me was a little difficult. However staff was exceptionally helpful and kind.
I am 17 minutes (and counting) waiting on the phone to try and talk to a person. I am also on their chat service which is not much better. In fact the chat auto-closed just now while I was waiting on an answer from the agent and the pop-up notification had the cheek to say that I had disappeared 'like a magician'. Dont get me wrong I am not blaming the support guys, I always found them to be very helpful. However, I would hazard a guess that they are overworked and have to field multiple queries at any given time, leaving them little time to give decent customer service. So I will lay this complaint at the feet of the chain itself. And one final thing before I go - fix your payment system and have it set up for SCA - Strong Customer Authentication - maybe this would alleviate some of the backlog to the support team, if they dont have to deal with failed bookings and payments on your site because its not set up properly.
Dear Sir, I am Mr De Leonardo and I was in your Hotel in San Francisco checking in October 6th and checking out October 10th. My room was number 416. On the morning of October 7th we could not take a shower because after using the bathroom the dirty water came out of the shower. I reported the incident to a girl at the reception who did not show any displeasure. Of course I wrote a review about it. Mrs Alysia Laidlaw told me to get in touch with her. Obviously there are no emails on your website, the chat does not work and no one answers the phone. I also tried Facebook without receiving any response. I am speechless… Giancarlo De Leonardo
I am a solo traveller and travelled to many places to know what is good and what is not. In this hotel, too many bad touch points during my stay - tired and stressed from a long commute to London only to find there was no kettle in the room to make a simple cup of tea in my own room, when I went downstairs to the bar to ask for hot water they said “hotel wants to encourage social activity” which is not I want at the end of a long day yeah. Badly organized cleaning timinings. The room was too cold despite maximising the temeperature. Not forgetting staff that were super not keen to help me with my suitcases, 2 large suitcases, that myself (I am petite size) and the lady cab driver had to lift and manage ourselves when checking out. The staff in the hotel were strong men too, so I don’t see why they were so unkeen on helping. Very disappointing. Bad view of the marks and Spencer building despite being near the river. Not worth the almost $500 I paid per night staying in this tiny room hotel. Too expensive for too many bad touchpoints. Do not recommend. I suppose the only saving grace was the tv connects to your own device and the shampoo had a nice smell, other than that I won’t be going back.
Stayed here for my 40th birthday, had problems with the tv called for someone to come to the room and waiters over an hour before finally giving up and going to sleep! Ask to speak to the manager who then said she would get back to me but half hour goes past still hasn’t bothered to get back to me. I ordered a coffee get told they don’t do table service but they said they would bring it over to me! A young man came with the coffee holding it with his hands by where I would be drinking from it not even on a saucer or tray just dumped it on the table and walked away while I was trying to talk to him, didn’t even bother to take any of our user cups from the table to give us more room! Still nothing from the manager so I go to find her again and ask what’s happening and she said she would call me but still haven’t heard back from her since Sunday morning
