Review summary

Charters Estate Agents is exceptionally well-rated by customers. Customers particularly appreciate professional and service, though some mention concerns about communication and customer service.

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Stress free and easy experience, agents helpful, attentive and understanding

I was trying to find a property for my first rental, and moving as far as from the north west to the south coast my experience with Charters, in particular estate agent Lily, made this stress free and easy. I was able to find my perfect first home, highly recommend Charters if you’re looking for a property to rent or buy!!

Personable & Friendly experience

Was super anxious going into this process, but Holly has been wonderful! She’s attentive and knowledgeable, and has been there for every question I’ve had responding personally and quickly.

A
Excellent service

We received excellent, attentive and friendly service from the Gosport branch - and good recommendations for possible properties. We were shown around several properties by Maya Jorgensen, who was friendly and kind as well as professional!

H
It was a pleasure to have Maya helping…

It was a pleasure to have Maya helping us with our search for a new home. She was always helpful and engaging, nothing was too much trouble.

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Showing 871 - 880 of 996 reviews
H
5 out of 5 stars

Recent viewing with Amelia

I recently went for a viewing to find a rental home for me, my partner and our baby that’s due in January. Amelia made my experience very enjoyable, she is very friendly and knowledgeable. Even though the landlord opted for someone else, Amelia is very keen to help me find a lovely home for our small family to be.

Date of experience: August 15, 2024

W
5 out of 5 stars

Thanks messages

The experiences of renting in Charters are very good from booking the viewing to renting the property. Especially thanks to Andy Jerram who is very friendly and responsible. He helps a lot in each procedure of the renting. Many thanks!

Date of experience: August 15, 2024

T
5 out of 5 stars

Viewings arranged and offer accepted within 24 hours!

We called Charters in the morning and were able to view two properties shortly after lunch. Kerry was really helpful and knew both properties really well and was able to answer all of our questions. We placed an offer and were accepted the following day. The process to date has been very professional and we would recommend Charters to people who are looking for great service and well informed Estate Agents.

Date of experience: August 14, 2024

C
5 out of 5 stars

Amazing experience so far.

Amazing experience so far with looking for our new home. Our Estate Agent, Kerry Little, was professional, knowledgeable and extremely helpful.

Date of experience: August 14, 2024

J
5 out of 5 stars

Recently let property through Charters WInchester

We have recently let a property through Charters - Winchester Branch. Sarah Bainbridge is our agent and she is excellent. From our first introduction, she took the time to understand what we were looking for, and ensured that the properties we viewed were selected accordingly. She has guided us through the administration efficiently, and I am very happy to recommend Sarah and Charters to support you in renting your property.

Date of experience: August 13, 2024

SB

S B

US

5 out of 5 stars

Jo Goddard Sales Progressor

My mother was selling her house and as her daughter it was me responsibility to deal with estate agents, solicitors and sales progressors. The process took over 7 months. All the people at Charters Estate Agents were very professional and helpful at all times. However the most outstanding support and help came from Jo Goddard the sales progressor. Throughout the whole time she was always there answering any questions, she called me every week for an update and to check if I was okay. Always knew she was there and made what was a very stressful experience much much easier

Date of experience: August 13, 2024

BO
5 out of 5 stars

Friendly, professional service

Professional, responaive and friendly service from Naomi Channel in tenant-to-landlord communication and management. Helpful in the practical matters of setting up utilities, and welcoming and reassuring as new tenants too

Date of experience: August 13, 2024

p
5 out of 5 stars

Exemplary Service!

Having not sold a property for over twenty-four years, we were very apprehensive when we decided to finally place our much-loved family home on the market and trust Charters Estate Agents with its sale. The service we have received has been exemplary! From ensuring that only the very best photography is used, the house particulars are carefully written and that no marketing has taken place until we have been 100% entirely delighted with all of the material. Danielle and Amy have been on hand throughout the process and we cannot recommend them enough.

Date of experience: August 13, 2024

AR
5 out of 5 stars

Five stars

My new Lettings agreement was dealt with by Sophie Pickering at the Charters Southampton Office Team. From start to finish she has been nothing but helpful and after speaking with around five different estate agents before making contact, I knew straight away after my call was answered that this would be dealt with the best and most efficiently. Thank you for your help Sophie and I highly recommend Charters if you are looking for a new tenancy or even to purchase a property. Highly recommend.

Date of experience: August 13, 2024

CN
5 out of 5 stars

Proactive and engaged estate agent

I made initial contact online, then visited Winchester branch to discuss more specific details of my search. I met Elle who'd been very quick off the mark responding by email, and in person, taking the time to discuss area search in detail. Elle was so engaged, genuinely interested, and provided helpful insights, and understood exactly the specifics of my search criteria. Highly recommended.

Date of experience: August 13, 2024

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