Review summary

Celebrity Cruises has room for improvement based on customer feedback. Customers particularly appreciate service and quality, though some mention concerns about customer service and expensive.

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Based on reviews, created with AI

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JC

Joe Cox

1 out of 5 stars
Not impressed, ridiculous charges for everything

First time cruiser and made an error when I booked not realising that the cabin i chose had a connecting door. Rang straight away to change cabin and was told it was a £50 per person charge. Fortunately managed to do it on line for free. Then requested 3 days after booking to transfer the reservation to a travel agent for better price and management. Was told this was only available within 2 days of booking and I was on day 3. Forums and website say 30 days !! They reluctantly agreed to transfer to an agent but as a first time cruiser the whole experience has put me off Celebrity who appear to be nothing but money grabbers. So disappointed in them.

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GA

Grace Abbott

5 out of 5 stars
Just got off Ascent…. WOW

Just got off Ascent - I want to go immediately back on board This was my 9th ever cruise but my second cruise with celebrity. In an avid P&O cruiser but last year tried apex for the first time for a 4 day Cruise and booked ascent around Greece, Turkey and Malta. What an absolute incredible week, I want to go back on board immediately. The staff are just suburb, everyone is so friendly and the health protocols I.e washing signs before the Buffett are taken very seriously!! The ship itself is gorgeous - I am an interior designer so I was in awe of the design, they have done a fantastic job!! Counting down the weeks until I’m on Apex for 2 weeks Which I am super excited for! Once again celebrity is the best cruise line, hands down this has been my favourite cruise EVER, get me back on board now

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CM

Catherine M

1 out of 5 stars
Don’t book a guaranteed veranda

Booked a guaranteed stateroom with a veranda. The one we were referred to was an infinity. We were allocated an obstructed view veranda with a porthole. To say we are fuming is an understatement! Clearly while they are auctioning off upgrades - they auctioned off our veranda cabin. Misleading customers.

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PC

Paul Crosby

1 out of 5 stars
Celebrity X Millennium.

Celebrity X Millennium. We cruised with this cruise ship called Celebrity X Millennium in July 2025 around Japan this was the worst cruise ship we have ever cruised on it’s ready for the knackers yard it’s that old and worn, the food onboard was the worse quality of food we have ever tasted on a cruise ship no taste just very cheap quality, the entertainment was so poor absolutely rubbish, we was also ripped off by Celebrity X Cruises by selling us a Veranda Stateroom that turned out to be a partial view Veranda Stateroom with no apologies or any compensation absolutely disgusting service we have received from Celebrity X Cruises we would never ever cruise with Celebrity X Cruises again or ever recommend them so we would recommend not cruising with Celebrity X Cruise or cruise on the ship called Celebrity X Millennium. Our Veranda Stateroom was 7023 on deck 7 don’t book this Veranda Stateroom unless you don’t mind a partial view with a massive steel column within the Veranda view but you will be charged as if the stateroom was a standard Veranda Stateroom with full clear scenic views mid-sold a standard Veranda Stateroom for a partial view stateroom and we have had absolutely disgusting customer service from Celebrity X Cruises.

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All reviews

524 total • Write a review

Showing 261 - 270 of 520 reviews
M

Dreadful Service

Do not use. We booked a cruise in Aug 22 to sail on the edge due tomorrow, 27th May 23. Shocking customer service as flight changed 2 days before meaning no time transfer. We We only advised of an alternative flight due 26th, by agent calling us mid day 26th to get to Manchester Airport in 3 hours time. No other flights, no empathy from cruise line. All passengers had taken leave from work, prepared for cruise both shopping and beauty treatments. All for nothing as holiday had to be cancelled. CEO must be so proud of such appalling treatment of its customers. 1st experience was definitely not one to be proud of.

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MK

BE AWARE !!!

BE AWARE !!! The cruise was very enjoyable my first. The problem is that they give you two cards to use around the ship when you use the bars shops etc. but they do not tell you they are separate accounts and only one has your credit on, so if you spend on the second card it does not come off your credit, so if like us you spend on the "wrong" card you end up with a bill on one card and losing the credit on the other, Its a good way to anger your customers.

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TJ

This pains me to give such a low…

This pains me to give such a low rating, as I have cruised with Celebrity, and it was great. This time we booked a mini cruise as my friend has book with CC later this year on a long cruise but was apprehensive, so I suggested a mini cruise to get a good taste of what to expect. The issues with booking the extras and getting clarity on what we have booked has been nothing but painful. We have a booking for day one for lunch and yet we can not get booked for the wellness check until after, so won’t be able to board! I have called, emailed, and even sent to the CEO, on the numerous issues, not even a response in over a week. When I called I basically got told nothing we can do. So now we must turn up early and hope we can board! Seeing the ratings here the service clearly has gone way down. Complaint - RE: Our Booking - 5228685 JONES and 6448778 LING - CC NUMBER 371980132

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MM

Havde købt og betalt 12 nætters cruise…

Havde købt og betalt 12 nætters cruise med 3 perks, drikkepakke, WiFi og 150$ on board pr person Dette cruise blev desværre også aflyst pga covid19 ( nr. 2 cruise) Fik på skrift at vores 3 perks selvfølgelig ville være gyldig til vores næste cruise, som vi først nu har kunne bestille, da USA først nu har åbnet op for alle turister. Men nu gælder de 3 perks sjovt nok ikke. I stedet for kunne de kun tilbyde den samme rejse, men til den dobbelte pris af hvad vi havde betalt inden covid19. Jeg oplyste jeg havde de 3 perks på skrift og blev lovet at de ville vende tilbage. Jeg hørte intet og kontaktede dem igen og fik beskeden at de 3 perks kunne vi ikke få, da der var gået over 1 år. Har ellers været på mange cruise med Royal Caribbean og med Celebrity Cruise før, det gør vi så ikke mere. Mage til snyd og misligholdelse af aftaler skal man da lede længe efter. Kommer aldrig til at rejse med dem igen

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L

Best first cruise and second booking experience

I honestly couldn’t rave about our cruise last year on the new ship Celebrity Beyond. We have actually booked again to sail the Greek islands on the Beyond again. The staff were (beyond) helpful and friendly, so much so we are hoping many of the same staff are on our cruise this time. The food in the four main dining restaurants was fantastic and the sommeliers were top tier at matching food. Nothing was too much trouble and if you didn’t like something you could easily have it switched for something else. The shows were fantastic and mostly entertaining (there were a few that weren’t to our taste but that’s personal choice really). The only issue we had was the tours weren’t great value for money in our opinion. I feel they are designed for an older audience (we are in our late twenties so like to do more independent touring). Madre from the Reservations team helped us finalise our booking for this year and she could not have been more helpful at helping us arrange transfers and our luggage.

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HC

Website useless.

This review is for their website. It sucks. It just sells you things. You can't actually check your reservation. There is NO way to see the restaurant reservations you've made (literally none), no way to check your airport transfers -- nowhere. A Carnival rep (phillippines or similar) tells you to download the app if you want to see the actual itinerary of excursions, transfers and restaurant reservations you've made. We're lucky - we're phone literate. What about their key demographic? 60-90 year olds? Those folks aren't all going to be able to use the app. Stooopid stoooopid planning. Don't bother trying to see what you've purchased on their website. It's app or nothing and that is exactly what we were told. Likely because it's harder to print from your phone to a printer. Also, you can't book anything w/o calling their 844 number. We were never allowed/able to book our own excursions and restaurant bookings. We had to call.. and yes, we were using google chrome, just like they said we had to do.

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B

This was our 1st cruise since the…

This was our 1st cruise since the pandemic. Prior to Covid, we cruises 2 or more times a year, but this was our first cruise on Celebrity. On Day one, we were greeted with racism. When we reported the first incident, we were showered with apologies (acknowledgement), free services and told that Celebrity Summit provided its staff with bias training and that the cruise ship had not had a racist incident in over twenty years (Mr. Sotosh)! We continued to experience sub par services from individuals who did not consider our Black skin worthy of excellent services. One incident after the other proved we had to endure a ten day 27th wedding anniversary on a cruise where our money was as green as the next person, yet we were treated as less (Josiah blew his nose and then attempted to serve me a burger), even at times ignored. Thankfully we did find solace in communing with the black staff, who helped us endure a ten day cruise. I’m saying NO to Celebrity!

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DS

We cruised on the Apex the third week…

We cruised on the Apex the third week of April 2023. The food was a 5 out of 10 in the main 4 dining rooms. We ate at Fine Cut Steakhouse one night and it was good but nothing to jump up and down about for the money we spent. We each got a side of béarnaise that was just so so. Knorr béarnaise from the packet is better. It was extremely hard to understand many of the employees. Since Celebrity is supposed to be the more elegant choice of the Royal Caribbean family we expected to be really wowed. The ship was very dark. There wasn't a whole lot to do. They didn't even have bingo - what's up with that!!!! as most of the passengers were senior citizens. It was like an extremely watered down version of all the other cruise lines. The virtual balconies were not great. When you open the top window to create your balcony the hot air floods into the cabin and so we kept ours up most all the time. Unless you're fond of sweating you will probably do what we did and keep it closed and end up with a big window instead. We had good time despite our disappointment in several areas so will be returning to Royal Caribbean in the future.

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N

A Petri dish at sea

I was on Celebrity Infinity. I found two things terribly disturbing. The first thing is their dishonesty. No one checked our vaccination status upon boarding the ship. One of my friends never got vaccinated. She tried to take the high road and do a Covid test prior to boarding, but a crew member dishonestly changed her status to vaccinated. They claimed yes that the thousands of people on the ship were all vaccinated which is statistically unlikely. And how would they know anyhow if they never checked? In the dining area, I witnessed a woman coughing right at the drink dispenser, and multiple people were handling serving utensils when we should have been served by crew. I have worked in a hospital setting for years and never came down with Covid until this trip. I lost six days of a 12 day cruise and the only reimbursement I got was $249. The only way they would have offered me $900 is if I took a credit for another cruise. Shame on Celebrity Cruises.

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HC

A truly terrible experience on the Celebrity Edge

My family and I sailed on the Celebrity Edge around the Mediterranean. It was our first cruise and to be honest will be our last one. My daughter had just turned 18 and was enjoying going to the nightclub onboard the Edge when one night she was approached by a couple and her drink was spiked. She was then taken up to their room and sexually assaulted. On reporting this to the ships security they failed to arrange for my daughter to be drugs tested and didn’t even file a report. There were people onboard that witnessed this couple acting strange around young girls and there were complaints made about them, however this couple were still allowed to wander around the ship. Whilst I know this type of thing can happen anywhere I would have thought my daughter would have been safe on a cruise ship. This was a truly traumatic experience, not just because what had happened but because Celebrity failed to act in a professional and caring manner.

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