Celebrity Cruises
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This pains me to give such a low…
This pains me to give such a low rating, as I have cruised with Celebrity, and it was great. This time we booked a mini cruise as my friend has book with CC later this year on a long cruise but was apprehensive, so I suggested a mini cruise to get a good taste of what to expect. The issues with booking the extras and getting clarity on what we have booked has been nothing but painful. We have a booking for day one for lunch and yet we can not get booked for the wellness check until after, so won’t be able to board! I have called, emailed, and even sent to the CEO, on the numerous issues, not even a response in over a week. When I called I basically got told nothing we can do. So now we must turn up early and hope we can board! Seeing the ratings here the service clearly has gone way down. Complaint - RE: Our Booking - 5228685 JONES and 6448778 LING - CC NUMBER 371980132