I spoke with Marcy over the phone and…
I spoke with Marcy over the phone and she was really helpful and friendly and answered all my questions 👌

Carrot Insurance is a specialized insurance provider focused on young drivers, offering car insurance solutions designed to promote safer driving habits. The company utilizes advanced telematics technology, including black box devices and smartphone applications, to monitor driving behavior. By rewarding responsible driving, Carrot Insurance aims to encourage young motorists to adopt safer practices on the road. Targeting young drivers and learner drivers, Carrot Insurance provides tailored policies that cater to the unique needs of this demographic. The company's commitment to innovation and safety is reflected in its user-friendly services, which include a straightforward quote process and a dedicated Help Centre for customer support. Through its approach, Carrot Insurance seeks to deliver value and peace of mind to young drivers while fostering a culture of safe driving.
Carrot Insurance receives overwhelmingly positive feedback from its customers, with many praising the helpfulness and politeness of the staff. Reviewers frequently mention their pleasant interactions with agents like Lauren, Emma, and Dori, who are described as kind, understanding, and efficient in addressing inquiries.
Consumers appreciate the smooth process of getting insured, especially new drivers who find the service affordable and straightforward. The customer service team is consistently recognized for their excellent communication and support, making the experience enjoyable. However, there is a minor note of dissatisfaction, with a few customers expressing a desire for improvements in certain areas, though specifics are not detailed. Overall, Carrot Insurance is highly regarded for its exceptional service and customer care.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.9 | 60 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Spoke to a very kind woman named Emma very understanding and extremely helpful”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Insurance.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | 60 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 1,060 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 60 |
Bottom line: Carrot Insurance is #1 of 5 on overall rating in this group.
60 reviews of Carrot Insurance. Filter by what matters to you.
I spoke with Marcy over the phone and she was really helpful and friendly and answered all my questions 👌
Amelia was very helpful and very professional and formal
Just got my insurance they have been very helpful on regards to any questions i have and they resolve problems fast
Very quick service, I spoke with Isaac and he was very polite and helpful about my policy and always made sure that if I had any questions they would be answered straight away
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I spoke to Lewis M this morning & he was great, answered and assisted me very quickly. He made sure I was aware of the policy, spoke clearly and offered a few times if I have any questions or needed to double check anything. He answered all my questions and was patient, thank you again.
Everything was explained to me very clearly and in great detail, it really helped me to understand my policy and what to do as well as expect for the future.
Please don’t go with this company. I was with them for 6 months and it was the worse decision of my life , my black box was giving me speeding points for driving 30 mph on a 30 mph road . They cancelled my insurance because my black box was not in the country position. Just please don’t go with them tho they are cheaper but you will get your insurance cancelled for no reason please don’t do it
Lovely members of staff. Louise did fantastic
Good customer service
Had a call with Lillian from the finance department and was very helpful with my queries and helped me with all my problems.
I’d like to thank Chloe from Carrot Insurance for her outstanding help in cancelling my policy. She was incredibly understanding, considerate, and kind throughout the whole process. What really stood out was her compassion and generosity in the way she handled everything — she made a stressful situation feel so much easier. Chloe is a true credit to Carrot Insurance, and I honestly believe she deserves a raise for all her hard work and the care she shows to customers.
Called to validate my insurance policy. They were very helpful and patient in helping me understand everything. Any queries were answered well and the call was overall very helpful
Cancelled my insurance with hastings black box due how they did there black box score. Joined Carrot and in a week I've seen how good it is. And thanks to the support of john from southport who was very helpful made everything clear to me and answered all my questions.
Spoke to Casper and he was helpful with the verification of my policy and walked me through what the black box is going to entail and what the policy regards.
Carrot Insurance is a specialized insurance provider focused on young drivers, offering car insurance solutions designed to promote safer driving habits. The company utilizes advanced telematics technology, including black box devices and smartphone applications, to monitor driving behavior. By rewarding responsible driving, Carrot Insurance aims to encourage young motorists to adopt safer practices on the road. Targeting young drivers and learner drivers, Carrot Insurance provides tailored policies that cater to the unique needs of this demographic. The company's commitment to innovation and safety is reflected in its user-friendly services, which include a straightforward quote process and a dedicated Help Centre for customer support. Through its approach, Carrot Insurance seeks to deliver value and peace of mind to young drivers while fostering a culture of safe driving.
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