Carrot Insurance is a specialized insurance provider focused on young drivers, offering car insurance solutions designed to promote safer driving habits. The company utilizes advanced telematics technology, including black box devices and smartphone applications, to monitor driving behavior. By rewarding responsible driving, Carrot Insurance aims to encourage young motorists to adopt safer practices on the road. Targeting young drivers and learner drivers, Carrot Insurance provides tailored policies that cater to the unique needs of this demographic. The company's commitment to innovation and safety is reflected in its user-friendly services, which include a straightforward quote process and a dedicated Help Centre for customer support. Through its approach, Carrot Insurance seeks to deliver value and peace of mind to young drivers while fostering a culture of safe driving.
Carrot Insurance receives overwhelmingly positive feedback from its customers, with many praising the helpfulness and politeness of the staff. Reviewers frequently mention their pleasant interactions with agents like Lauren, Emma, and Dori, who are described as kind, understanding, and efficient in addressing inquiries.
Consumers appreciate the smooth process of getting insured, especially new drivers who find the service affordable and straightforward. The customer service team is consistently recognized for their excellent communication and support, making the experience enjoyable. However, there is a minor note of dissatisfaction, with a few customers expressing a desire for improvements in certain areas, though specifics are not detailed. Overall, Carrot Insurance is highly regarded for its exceptional service and customer care.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.9 | 60 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Spoke to a very kind woman named Emma very understanding and extremely helpful”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Insurance.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | 60 |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 1,060 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 60 |
Bottom line: Carrot Insurance is #1 of 5 on overall rating in this group.
60 reviews of Carrot Insurance. Filter by what matters to you.
Over a year ago
I spoke to a lady called Lauren and she was very nice and polite made the call very easy. I think i fell inlove with her but don’t tell me girlfriend that. Amazing hospitality. Jacob Goredema
Over a year ago
Spoke to a very kind woman named Emma very understanding and extremely helpful.👌
Over a year ago
I am insured with carrot insurance for almost a year. Never had any problem. Had some issues with my device recently received a call from them regarding that. Dori was very nice and helpful she guided... See more
Over a year ago
Had a call with Bobby today was an absolute lovely guy very good at explaining the changes to my policy keep it up
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I spoke to a lady called Lauren and she was very nice and polite made the call very easy. I think i fell inlove with her but don’t tell me girlfriend that. Amazing hospitality. Jacob Goredema
Spoke to a very kind woman named Emma very understanding and extremely helpful.👌
I am insured with carrot insurance for almost a year. Never had any problem. Had some issues with my device recently received a call from them regarding that. Dori was very nice and helpful she guided me through the steps to deal with the issue and it was all sorted. Excellent customer service by her
Had a call with Bobby today was an absolute lovely guy very good at explaining the changes to my policy keep it up
lauren was superb
They were very helpful and given me the correct answers whenever i asked a question
As a new driver I was easily insured! It was cheap, efficient and the staff from carrot helped me set up smoothly
Lovely customer service from Gaby
The agent i spoke to, sharon from telematics, she was so helpful and very kind. She helped me with all the questions I had to ask and was easy to talk to and very friendly.
Carl was very helpful and explained why my payment hadn’t been successful. He kindly made sure they had the correct bank details and helped me make the missed payment
Had an issue that I needed to discuss and who other than the G.O.A.T Sam to come and save the day. Absolute legend
Very helpful and informative. Happy to answer questions and explained everything thoroughly. Thank you Christina.
Had some trouble with direct debit however called up and spoke to Nia and she was such help she checked everything and made sure I was happy which I was wonderful person and excellent service
Very happy with the service my daughter has received in first year and just renewed with them
Hannah and Christina were very helpful and patient with me getting set up. Box came quick and easy to fit. Would definitely recommend carrot insurance
He was very helpful (Anthony) I appreciate all the help and support thank you.
Great and smooth process into getting insured. Was quite nervous as a new drover but they made every step super clear and everything was accurate. The helpline was very helpful until the very last steps. Big thanks to Marci who was very patient with me as she was reading every policy to me clearly and promptly and fulfilled my requests.
It was William that helped me very kind and helpful.
Spoke to Bobby over the phone, was very kind and helpful making sure I understood everything. Call etiquette was above all standards and made me feel content upon finishing the call. Very happy with the customer service!
Carrot Insurance is a specialized insurance provider focused on young drivers, offering car insurance solutions designed to promote safer driving habits. The company utilizes advanced telematics technology, including black box devices and smartphone applications, to monitor driving behavior. By rewarding responsible driving, Carrot Insurance aims to encourage young motorists to adopt safer practices on the road. Targeting young drivers and learner drivers, Carrot Insurance provides tailored policies that cater to the unique needs of this demographic. The company's commitment to innovation and safety is reflected in its user-friendly services, which include a straightforward quote process and a dedicated Help Centre for customer support. Through its approach, Carrot Insurance seeks to deliver value and peace of mind to young drivers while fostering a culture of safe driving.
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