Fantastic company.
Fantastic company. Excellent products and their customer service is second to none. Couldn't have been more helpful. Will definitely be recommending them to anyone who will listen.
4.0
Great
1,000 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
Car Mats UK has mixed reviews from customers. Customers particularly appreciate quality and service, though some mention concerns about customer service and poor quality.
✨
Based on reviews, created with AISee what reviewers are saying
Looks good
I ordered a boot mat for my MGS5 last week and it arrived today. It looks good and fits perfectly. Would recommend.
Never got product
Considering I never got the mats and my tracking number was fake all I can say is they took my money.
Great quality
Great quality, great customer service, very quick from day of order to delivery, good value for money, my car mats fitted perfectly. would highly recommend Stephen de silva .
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
www.carmats-uk.com
All reviews
1,000 total • Write a review
Showing 141 - 150 of 996 reviews
S
Stuart
US
[Order #135644] I ordered bespoke mats…
[Order #135644] I ordered bespoke mats for my 2020 Yaris, the drivers mat does not fit, the holes for securing it are too far apart. I have emailed several times and phoned (straight to an answering machine) and have had NO RESPONSE from them. I have asked for a refund, but NO RESPONSE from them. Avoid using this company as they take your money but if there is a problem NO RESPONSE from them.
Date of experience: June 27, 2023
PM
Very Poor Quality
24/07/2023 - Final update - they gave me a full refund but what a hassle getting it sorted. 17 Jul 2023 Update - spoke with customer services (3rd time) who verbally agreed to offer a full refund (in the next 7 days). I asked for an email to confirm (Louise confirmed whilst on the phone (twice) it had been sent) but for some very strange reason it never arrives in my inbox or junk mail. Now when I call no one answers. Keep you posted!! 22/06/2023 The boot liner did not fit which is unacceptable. Worryingly and most concerning, they dismissed without consideration my complaint about the toxic odour coming from the product. This, above all, was most disappointing and has alarm bells ringing!! Customer services was not to the required standard and must be improved. I have requested a full refund which is pending their approval!
Date of experience: June 22, 2023
DL
Great Product
The car mats are of excellent quality and a perfect fit. Great service, kept me informed of progress on my order from order to despatch. Thoroughly recommend.
Date of experience: June 18, 2023
SR
I bought mats for my 2012 L322 Range…
I bought mats for my 2012 L322 Range Rover. The front mats they sent did not fit at all. The shapes cut, were totally different. I told them this and they asked for pictures. I sent pictures and never heard anything back. I contacted them for an update and still, no one has gotten back to me as yet. Mistakes happen, I get that but here, they Stole/wasted my money and I would recommend you stay well away from them. 2/06/23 Update. I have just been issued a full refund, an explanation as to why I was not contacted and the mats are going to a charity shop. Regarding your reply. That's wrong, as you already contacted me, once I went live on Trustpilot and agreed, that I would update my review (which I did), as you gave me a full refund. Again, as a result of going on Trustpilot.
Date of experience: June 1, 2023
IV
I left a two star review while awaiting…
I left a two star review while awaiting My order for Citroen C3 2016- onwards Mat set. At the point which I left that review the mat set was well overdue. Took much longer than stated on their website . I was receiving email updates apologising for the delay but no explanation why they were delayed by such a large margin ? In fairness my mat set has now arrived and they are nice quality and I’m happy with them . I also received two further emails to apologise and the long awaited tracking info. Product I received is well made but communication could be a lot better . Gave a higher rating based on the Mat set quality alls well that ends well .
Date of experience: May 30, 2023
MA
excelent service
Excellent quality professional service Everthing was done on time and the mats were a perfect fit, and excellent value for money
Date of experience: May 25, 2023
Jt
Not good service.
Can’t at this stage comment on the quality of the mats as they haven’t turned up yet. So at this stage based on my experience thus far not impressed. Paid for next working day delivery-£10 and they didn’t turn up next working day. Called them and to be fair refunded my carriage but then couldn’t confirm if the courier has actually collected them. All I was told after 2 telephone conversations is that I’ll have to wait for the courier tracking update as Car mats don’t know if they’ve been collected or not as they could be on a pallet of about 500 orders and the courier scans them all in when they get to the depot. All I have been told is that the delivery label was printed yesterday.(clearly not stuck onto anything though) so all in all based on my experience thus far not good. Would I at this stage recommend them- no given they can’t get the simple stuff right like delivering on a service a customer has paid for. IF they turn up tomorrow and I’m blown away I’ll edit this accordingly. However as of today I’d be tempted to go elsewhere. It’s a shame that in an age where we are heated for online business companies let themselves and their customers down by delivering poor service and then not having to face angry customers as it’s all via email or phone. The mats arrived later than paid for and they are very good quality and fit perfectly. Highly reccommemd the mats. The customer service however needs work.
Date of experience: May 23, 2023
The CrowdTrust Experience⭐
We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.