Fantastic company.
Fantastic company. Excellent products and their customer service is second to none. Couldn't have been more helpful. Will definitely be recommending them to anyone who will listen.
4.0
Great
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Review summary
Car Mats UK has mixed reviews from customers. Customers particularly appreciate quality and service, though some mention concerns about customer service and poor quality.
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Based on reviews, created with AISee what reviewers are saying
Looks good
I ordered a boot mat for my MGS5 last week and it arrived today. It looks good and fits perfectly. Would recommend.
Never got product
Considering I never got the mats and my tracking number was fake all I can say is they took my money.
Great quality
Great quality, great customer service, very quick from day of order to delivery, good value for money, my car mats fitted perfectly. would highly recommend Stephen de silva .
Company details
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Website
www.carmats-uk.com
All reviews
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Showing 151 - 160 of 996 reviews
BS
Ordered standard duty rubber mat for a…
Ordered standard duty rubber mat for a transit custom, no frills, no edging etc. Nicely cut, good fit, decent fixings to clip onto floor. Delivery took about as long as expected. On arrival, smells quite strongly of freshly cut rubber.....but as it is, no complaints! Good job, will use again!
Date of experience: May 22, 2023
JB
James B
US
Buying experience could be so much better after you have ordered
Website works well up to ordering and checking out but then you need to take a brave pill as you won’t get a confirmation email of your order. After about a week I got an email from a logistics company I had never heard of with a vague reference to my order but didn’t click on anything in case it was a scam.Just a little bit more effort with the end to end process updates would massively reduce the amount of negative reviews of this company. So about 10 days after I had ordered I did get a dispatch notification from Car Mats UK and my items arrived the next day which was spot on. My Mats have now arrived and they are exactly as I ordered and as good if not better than OEM quality so thanks for that 👍 I’m now off to buy a jumbo pack of brave pills and big girl pants and thinking of ordering the fully fitted quilted boot liner for my new car. Wish me luck!!
Date of experience: May 20, 2023
FJ
I was really impressed with the…
I was really impressed with the selection of products available at this auto parts store. They had everything I needed to get my car running smoothly again.
Date of experience: May 17, 2023
WR
Top quality - time will tell if they deal well with high mileages.
I received my mats order promptly for my Skoda Fabia Estate, and have just fitted them in the car. I noticed an improvement immediately, and the dimensions were perfect for the car, as good, if not better, than the Skoda branded mats that they replaced. As I drive well over 20,000 miler per annum, I shall be very interested to see how the driver's mat wears... and will update my review after a few thousand miles of driving.
Date of experience: May 16, 2023
WB
AVOID THIS COMPANY …
AVOID THIS COMPANY … Absolutely disgusted with this business. My order was placed months ago and it needed to be replaced. A replacement was sent but not correctly made, personalised or even the right material. Second replacement sent with all the same issues above and this time a completely wrong shape also. Finally they offered me a refund that was weeks ago, now they're ignoring my emails....Absolutely shocking customer service....AVOID AVOID AVOID
Date of experience: May 12, 2023
MN
Orderd my matts they came wrong I…
Orderd my matts they came wrong I emailed them they said they will sort it,4 weeks later still no matts £44 for nothing..avoid avoid
Date of experience: May 10, 2023
CM
I ordered some mats for a friend's 2022…
I ordered some mats for a friend's 2022 kia sportage the dealership wanted £249.99 for mats so I put an order in with carmats and so glad I did. They fit perfectly and good quality mats. . My elderly friend is over the moon. I've now put an order in for my own car.
Date of experience: May 6, 2023
AH
Average for OEM quality but acceptable
This is going to be a short but simple review. I'll put some photos on my blog for comparison/further review and a follow up for later date. I don't consider these the best quality car mats you can buy, but for "OEM" supplied quality they are acceptable to use, and an acceptable price including delivery so would deal with again. The negatives first, this isn't a reflection on the company, just my experience with my order Communication. There wasn't much of it, emails did warn they were running with minimal staff, but the reviews on here suggest it's hit and miss. I ended up receiving my order through a different courier and had to chase customer service to get a response. I was actually worried these were dropshippers or scammers due to the lack of comms, but figured they were a legit business after reading the number of reviews they had. They arrived about 6 days after ordering Quality of fit. The mats are advertised as OEM quality. To me this means exactly as it would come from the manufacturer, so no modification or hassle to fit. In terms of fitting, YES, the mats fit (Audi A3 Sportback 2007). However I had to give a little nudge here and there and bend the mats over the pop on fitments. If you buy them for the same car as me, I'd recommend fitting the pop on section nearest the handbrake first as the mat curves upwards slightly if you don't and doesn't push on properly The mats themselves were slightly oversized and stiff, they may loosen over time as they take shape because they're new. Or this could simply be by design to add a little extra protection. ___ EDIT : 22/03/25 - Just to update that the mats fit better now, the main problem with them is that the pop connection feels too loose so it disconnects really easy. It's not as stiff for rretaining the connection but also means it clipcs on easier. So I increased my rating of the products ___ This wouldn't deter me from ordering again however, because they were of a good enough standard and a vast improvement over the non-OEM mats that the car seller had thrown into my car. The push on connectors were the right size and give a reliable feel when pushing on too so they're nice and tight Side note: you might want to change the colour of the sticker stitch on the tag on the mat. I find the blue to be hard to read. Maybe something like white or red would stand out more (white probably) as bright text on dark backgrounds helps to focus the reader
Date of experience: May 6, 2023
PN
Excellent customer service
Excellent customer service. Excellent quality of product. Excellent value for money. What more can I say!
Date of experience: May 4, 2023
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