Fantastic company.
Fantastic company. Excellent products and their customer service is second to none. Couldn't have been more helpful. Will definitely be recommending them to anyone who will listen.
4.0
Great
1,000 reviews
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Review summary
Car Mats UK has mixed reviews from customers. Customers particularly appreciate quality and service, though some mention concerns about customer service and poor quality.
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Based on reviews, created with AISee what reviewers are saying
Looks good
I ordered a boot mat for my MGS5 last week and it arrived today. It looks good and fits perfectly. Would recommend.
Never got product
Considering I never got the mats and my tracking number was fake all I can say is they took my money.
Great quality
Great quality, great customer service, very quick from day of order to delivery, good value for money, my car mats fitted perfectly. would highly recommend Stephen de silva .
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
www.carmats-uk.com
All reviews
1,000 total • Write a review
Showing 1 - 10 of 996 reviews
TG
Great Company
Had a very positive experience with this company, ordered some car mats and they arrived in 3 days! quality was grand and so was the price!
Date of experience: June 20, 2025
DF
Failed to send ordered product
Failed to send ordered product, failed to respond to emails. Have used before and were fine, but looking at recent reviews they clearly have an issue, avoid chances are you’ll lose your money.
Date of experience: June 16, 2025
SS
Great experience.
Great experience. Affordable price Excellent customer service from Amy and Kate who resolved a delivery issue in a professional and stress free manner Mats fit perfectly to offer maximum protection.
Date of experience: June 10, 2025
DH
First bad review I have ever given
First bad review I have ever given. 3 weeks since order went in, have chased on numerous occasions to be told it will be dispatched immediately but never received confirmation. I have asked that if it’s not received by today I would like a refund. They have sent an email today saying it has been dispatched and given me a tracking number, however they have just arranged delivery and the item hasn’t been collected by the currier. Only customer service is via email and it’s takes days to get a response, I imagine this is due to the amount of people chasing orders now that I have read reviews. I understand that there can be issues, which I would accept as long as they are honest about it and resolve it in a timely manner.
Date of experience: May 30, 2025
MR
Seat covers appear to be good quality…
Seat covers appear to be good quality and fit. However I paid for embroidery and this was not done. No contact from the company despite my endeavours.
Date of experience: May 26, 2025
DC
Avoid complete time wasters
Placed an order for mats with confirmation they would be received within 5 days. Nothing arrived so chased company. Still no response with an automatic warning not to chase again. No reply so chased again. Received a reply stating they were moving premises hence the delay but would receive the item within next 5 days. At this point we are talking at least a month since order placed. No notification on the website to say orders would be delayed. Still no item so raised a dispute with the bank. Once the bank credited back the money the mats arrive and they want their money back. Complete waste of everyone’s time, avoid this company, they are nothing but useless with no customer service. Shocking!
Date of experience: May 17, 2025
a
Absolutely useless do not use this company
Ordered mats in March , didn’t get delivered until mid April . Only 1 mat in the delivery not 4 and been told to sort out the issue of missing mats with Evri . Only contact with car mats uk is by email which they only seem to send once in every 2 weeks .
Date of experience: May 16, 2025
RT
Fit is good but the quality of the mat…
Fit is good but the quality of the mat is not as I would have expected. I selected the ‘super mat’ quality for a cost of over £50 and would have expected the mats to have been thicker and of a higher quality than they are.
Date of experience: May 7, 2025
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