Fantastic company.
Fantastic company. Excellent products and their customer service is second to none. Couldn't have been more helpful. Will definitely be recommending them to anyone who will listen.
4.0
Great
1,000 reviews
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Review summary
Car Mats UK has mixed reviews from customers. Customers particularly appreciate quality and service, though some mention concerns about customer service and poor quality.
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Based on reviews, created with AISee what reviewers are saying
Looks good
I ordered a boot mat for my MGS5 last week and it arrived today. It looks good and fits perfectly. Would recommend.
Never got product
Considering I never got the mats and my tracking number was fake all I can say is they took my money.
Great quality
Great quality, great customer service, very quick from day of order to delivery, good value for money, my car mats fitted perfectly. would highly recommend Stephen de silva .
Company details
Information provided by various external sources
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Contact info
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Website
www.carmats-uk.com
All reviews
1,000 total • Write a review
Showing 121 - 130 of 996 reviews
SB
Steve B
US
Even the Executive mats are just bang average
When first selecting my mats I didn’t go for the very top quality as it was getting expensive but, as I had a promo code that brought the overall price down a bit, I took the option of the ‘Executive Upgrade’. Still pricey but I was prepared to splash out a bit for premium mats. The minute that I received the mats and lifted them up, I could see that there was nothing particularly premium or ‘Executive’ about them. They’re fine, they’re ok, they’re just bang average mats. Shipping time was pretty average. The status actually showed as ‘Cancelled’, at one point, which I questioned only to be told that everything was still on track. Even to this day it still says it’s cancelled in the Shop app, so that was confusing. Still, they were quick to reply at least
Date of experience: September 25, 2023
G
Gareth
US
Not the best quality
Not the best mat, paid an extra £6 for (quality) carpet, no different to any other car mat you can buy from B&M etc for £12... Only bonus is that they fit the car and the personalisation looks smart- but I’ve paid extra for that so I’d expect it too. Overall for the cost of £50 there are better companies you can purchase these from and probably leave a better taste in your mouth.
Date of experience: September 24, 2023
B
Burnsy
US
The product arrived very quickly
The product arrived very quickly, a day early, bonus? NO . . . Way overpriced I expected a quality product 'laser cut' to suit the boot of a GLC Merc, a present to me from me to be looked after. I could have paid less than half (inc delivery) for an equivalent product. I've used it now so I will bite the bullet use it and just shop elsewhere next time. I will replace it with a product I can touch and see.
Date of experience: September 18, 2023
IM
very slow
Ordered my boot liner. Website very good. Email confirmation received. Wait. Wait.....wait. Sent a message as they have no contact phone number. No response received. Wait. Wait....wait. Sent another message. Still waiting after 3 weeks. Have I been scammed out of £326? Update: after calling and complaining, it all arrived today. The Volvo bootliner fits well and good quality. The Mini Clubman mats fit ok in the front but 2 velcro pads are missing. The 2 mats in the back are far too small and have no velcro so have binned them. The Discovery mats don't fit in the back. They are so bad its funny. They even gave me a random 5th mat that might fit a fiat 500.
Date of experience: September 18, 2023
vm
Wrong car seat covers were sent for my…
Wrong car seat covers were sent for my Peugeot expert van. I also paid for a printed logo on driver seat cover but that was missing. When trying out the driver seat to check it fitted the cover ripped so quality is bad. My double passenger seat cover was wrong and had no opening to allow the inside seatbelt to pop through. I sent pictures of issue and was told refund would appear in account in 5-10 days. It took 5 rounds of emails to eventually get refund 3 weeks later which is ridiculous especially since they sent wrong product and the quality was crap.
Date of experience: September 13, 2023
H
HCD
US
Great products, great service!
My cat absolutely loves these products. He loves sleeping and playing on the mats, which can go in the recycling once he's destroyed them. The springs are also a favourite, he goes nuts chasing them around when he's in the mood. I ordered a replacement batch yesterday and got an email from the owner saying he had a 50% off sale which ended just before I made the order (and which I was unaware of). He refunded me half the cost immediately, which was a lovely surprise. Such an honest and friendly approach to customer service!
Date of experience: September 12, 2023
CT
Total fraud do not use
Total fraud do not use ! Not delivered my rear mat for my van in months and no refund !
Date of experience: August 29, 2023
JH
Terrible customer service
Terrible customer service. Ordered a boot liner for BMW iX3 which didn’t fit. The company wanted me to try and ‘re-position’ the liner various different ways and send them photos each time to check. Obviously this was pulling at the felt lining of the boot each time which was far from ideal. Eventually they confirmed that the liner is made for the X3 and they just assumed it would fit the iX3. When I asked them to send me the right one they said that I would need to take all the measurements and send them across to them! It’s not an easy task taking measurements of a non-uniform shape which has various recesses! I politely asked them to measure an iX3 themselves which they have refused to do and now they just don’t answer emails. Basically there is no guarantee their boot liners will fit, you’ll be paying a premium price and customer service is appalling.
Date of experience: August 12, 2023
C
Ciaran
US
No Customer Service
Order #140402 Sent me the wrong seat covers for transit van. Have messaged twice no response. Have put this here hoping it will encourage them to respond, will remove if they actually deal with the issue. If not planning to drive down to Mansfield as no phone number, and this bad review can stay.
Date of experience: August 9, 2023
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