Car Mats UK
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Terrible customer service
Terrible customer service. Ordered a boot liner for BMW iX3 which didn’t fit. The company wanted me to try and ‘re-position’ the liner various different ways and send them photos each time to check. Obviously this was pulling at the felt lining of the boot each time which was far from ideal. Eventually they confirmed that the liner is made for the X3 and they just assumed it would fit the iX3. When I asked them to send me the right one they said that I would need to take all the measurements and send them across to them! It’s not an easy task taking measurements of a non-uniform shape which has various recesses! I politely asked them to measure an iX3 themselves which they have refused to do and now they just don’t answer emails. Basically there is no guarantee their boot liners will fit, you’ll be paying a premium price and customer service is appalling.