Car City is an auto dealer operating in Michigan and Indiana, specializing in providing financing solutions for individuals with bad credit, low credit, or no credit. The company offers a diverse inventory of vehicles, including sedans, SUVs, coupes, and trucks, ensuring customers have access to a wide selection to meet their needs. Each vehicle is backed by a 6-month/6,000-mile warranty and a money-back guarantee, reflecting the company's commitment to customer satisfaction. Customers can easily apply for financing through Car City's online platform, which also allows them to view a curated list of vehicles within their approved price range. The company offers flexible shopping options, including the ability to pick up vehicles at one of their many locations or have them delivered directly to their homes within the service areas. Car City aims to simplify the car-buying process for those facing credit challenges, making vehicle ownership more accessible.
Car City receives a mix of feedback from customers, showcasing both commendable service and significant concerns. Many reviewers praise the staff for their helpfulness and dedication, highlighting experiences where employees like Jordan and Brian went above and beyond to facilitate smooth transactions and provide excellent customer service.
However, a substantial number of complaints focus on the quality of the vehicles sold, with customers reporting issues such as receiving damaged cars and ongoing mechanical problems shortly after purchase. Some express frustration over the lack of support from staff once the sale is completed, indicating a disconnect between initial service and post-purchase care.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.2 | 526 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Oct 24 | 1.0 | 1 |
| Nov 24 | 3.0 | 1 |
| Dec 24 | 1.0 | 1 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | 1.0 | 1 |
| Apr 25 | — | 0 |
| May 25 | — | 0 |
| Jun 25 | — | 0 |
| Jul 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I did my entire process online and received great customer service more importantly everything was timely”
“‼️⚠️ stay away from them ‼️⚠️‼️ motor one sold me a car I paid cash it has since been totalled from hail damage and...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.2 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 2.8 out of 5 (fair) | 3.3 out of 5 (fair) | — | 526 |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.8 out of 5 (good) | 4.3 out of 5 (good) | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.3 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 |
Bottom line: Car City is #3 of 5 on overall rating in this group. On value, ThePackengers scores higher (4.8 vs 2.8).
500 reviews of Car City. Filter by what matters to you.
Tabby Lou who friggin rocks like a winner who's serving chicken dinners. Fosho. Staffs fast and friendly (not like a porn store like a tool store) you know where you actually enjoy spending money lol. Thanks all envoled with my new whip but you still ain't getting my motorcycle: )
Thank you Allan and Tiffany and Donna and Tom . For taking care of everything along my journey., of purchase . Yall are great Staff thank you Nathan
After I buy suv from car city the same day when delever the engine light was on I told the deliver guy he say contact the sales man I did he say it must be gas cap I fix the gas cap over and over engine light still on then 2 day i get too find out the flex pipe rotton out so I tell him I will pay this month out and make sure you guy fix the car so I pay 3 mouth payment 2 day before my 4 month payment i call car city they say call the sales man wish I did and he was so rude and disrespectful on the phone on April 5 I reseve I text from him say he wanna send me 500 to fix the car the bill is like 1200 when i get a coth flet pipe muffler the water pump is leaking and more stuff I just feel scam for car city the sale man name is sofiane dont lets him help you
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My teenage daughter went to Car city and they some how talked her into lease. She is paying 532.00 a month a for a chevy cruze, They cruze has been in the garage multiple times. When she finishes the lease she will still have to pay more in order to keep the car. She has contacted them multiple times to see if they would work with her and take the car back because the payments are killing. They wont help her. This place should be so ashamed of themselves for taking advantage of our young adults in the community. Shame on you.
Nick and the crew male and female when’s beyond what another car yard in the complex has every done I can’t recommend them highly enough THANKS NICK
I read the guidelines. I'm not trying to be disrespectful. I feel disrespected. $520 a month for a $13,000 car that's only worth $7000. No thank you Mitchell from Alma!!!
My mother purchased a 2012 Ford escape XLT and the dam thing broke down on us 3 days before Christmas leaving us stranded we had to return our gifts and when we tried to contact the warranty center and the office she bought it from no answer 500$ worth of gifts had to go back to the store to cover the towing fee of 400$ the battery goes dead and it won't start the back window wipper quite working and I felt it and it gets hot I also would like to say thanks to car city for destroying our Christmas thanks for saying your vehicle's are awesome I'm made because I had plans on hitting the lakes now I have to wait ten days before car city will help fix the issue thanks car city for screwing up our Christmas holiday.junk piece of crap starting to remind of Seeley's in st Louis for paying 13,000$ for a vehicle my mother shouldn't be having this issue don't purchase from this dealership and there warranty center sucks my mother had to have break work done that little saying we cover all the bull crap after 6,000 miles it's a joke they covered most of it but we got stuck paying the other 400$ to have the breaks fixed then we found out the dust shield was cutting into the tire making a grinding noise this holiday season has been a really bad one thanks to car city in st Louis for selling us a 13,000 $ piece of crap look up my mother Terry Lynn Leonard she's in your system this ain't cool I'm disabled with one leg missing and I depend on her getting me around I had plans on having her drop me off at the lake to do some ice fishing but nope even had state troopers and a couple of county cops look at it before the wrecker should up the battery arked and sparked and when they took off the jumper cables it died the wrecker driver had issues getting it on the trailer waiting ten days before we can get a hold of the warranty department and the car city in st Louis Michigan north of Alma Michigan out by 127. Please help us fix this junk piece of crap.
Hello, my name is Miquel Garcia I recently purchased a vehicle with car city on October 5th. I purchased a 2016 equinox. I was so happy and excited about getting a vehicle with car city. But little did I know that my worst nightmare was going to happenIng to me. I trusted car city with the vehicle that I purchased from them. So I got an oil change right away like everyone should when getting a new vehicle. I was sold a bad Vehicle with a bad engine. Tell me why my vehicle that I purchased in two weeks is low on oil when I just recently got an oil change two weeks ago from purchasing the vehicle. I've had to get 5 oil changes since I purchased the vehicle. I was sold a bad vehicle my car was never inspected before I made the purchase. My anxiety my mental health is not okay due to car city not being able to help me in any way. I have cancer and having surgery to remove my tumor in 3 months and honestly I don't think I'll make it through surgery because of all the stress Car city is putting me through. I Don't deserve this no one does. How can anyone sell a bad Vehicle to their customers and say it's in good condition when it's not? I have spoken with the warranty department but they aren't being helpful and have made it difficult for me. I still Don't have my vehicle fixed and haven't gotten any help from the city. The sad thing is that car city already has a bad reputation for selling Bad vehicles to customers. A mechanic that works with car city to fix their vehicles told me he had 9 vehicles from car city that he was fixing and working on from car city. And I was like are you kidding me? How can anyone do this to anyone? I work in health care I love helping people I have a heart for helping people that need care. How is it possible that you guys are doing this to your customers? I will never purchase a vehicle from car city and Don't recommend anyone. They have put me through hell.
I came with my boyfriend to get him a new car and Ian Lower was an awesome help and very polite! Keep up the great work and help you are giving Ian!!!!
Good experience with car city took the time to get me right 👍
I had a great time buying my car today stev was such a help unfortunately he wasn't here today and Cindy help and got me in my car and Ryan did a great job of making sure it was spotless for me to leave in thanks guys
Car city is the place to go. Smooth process. No one hounding you trying to put you in a vehicle that’s over priced and not safe. First experience at a dealership and the absolute best! Thanks guys
I would like to give a big shout out to Kayla she was very professional and knowledgeable about everything we ask her , Will recommend her to anyone
Nice people fast service
DO NOT BUY FROM CAR CITY PETERBOROUGH FENGATE Sales guy LUKE FORTUNE Brought a BMW 1 series from them 5 months ago. After bad customer service and messing us around continuously it finally got delivered in the dark to our house by a driver after telling us it would come on a low loader. It was filthy inside and out , had low tyre pressure and no diesel after telling us because of the customer service it would come with a full tank. Had more scratches all over the car and alloys than originally shown. On further inspection in day light and upon driving the vehicle it made an awful noise and had a big oil leak. We took it to a friend who is a mechanic for them to then tell us it had illegal springs on, the exhaust flexi and DPF filter was hanging off and the underneath of the car has trays on which are covered in oil from front to back of the car. Upon texting Luke he agreed that if we got the springs and that done they would re instate the money. Not trusting a word they said we phoned the finance company to get them to deal with it. They said to get the work done and they would claim our money back for us. So we got the springs done as we have three childrens safety to think about and sent all documents to Luke and the finance company. Baring in mind the car went for an MOT and passed (how is beyond me) before we got it so we could’ve got the MOT garage in trouble but Luke begged us not too and that he would sort this. We then got the exhaust flexi and DPF filter done as the car was draining fuel and making so much noise we was worried more damage would be done if we didn’t as Luke and Finance company were doing nothing fast. We have all invoices Etc which have been sent to Luke and finance company. Finance company finally tell us they’ve spoken to car city and to take the car back to them for them for them to give us a Courtesy car while they fix the oil leak and drive train. I drove with 2 of our children yesterday from Essex to drop off the car and collect a courtesy car. Baring in mind they knew I was coming and my ETA when I arrived they knew nothing about me , our car or the problems with the car and tried to spin me some 💩 that one of their staff had mental issues and doesn’t know what he’s saying from one person to the next and that Luke was in hospital. At first they tried to give me a Peugeot 207 3 door old model baring in mind we stated we needed a car big enough for our family and iso fix for the car seats!! After huffing and puffing they went to their other compound and got a Nissan Quahqai I thought nice we are getting somewhere I then sat and spoke to Dave telling him all our issues etc he said about 3 words and told me we had warranty on the car 6 months which is due to run out next month (which Luke told us we didn’t have) and that I needn’t have drove all this way and could have taken it to a local garage!! However I was there now and said they would be fixing the problem. So he takes my license and does the paper work for this quashqai to then give me the keys and I swap over car seats etc but as I’m doing so the quashqai is filthy inside , has rips everywhere , ceiling hanging off , massive hole where key would’ve gone but it’s push button start , gear stick leather bit missing and then a rear light smashed so I refused to take it and left in the BMW as I was getting no where. Further to my chat with Dave realised that Luke had scammed £150 from us and pocketed it himself so we now have that to deal with on top of everything else!!! Tried to contact finance company yesterday with no avail to what had happened. So my partner drives up there today after telling them yesterday he would be back and expects a car in good condition as a courtesy car. He gets there and everywhere is locked up so he walks round the back where there is a mechanic who calls Dave who says he’s at the compound and will be back in 10 knowing what my partners ETA was! He waits and then Luke rolls up so he tells him it’s unacceptable etc he says he will speak with his boss and then Dave rolls up so he starts telling Dave the problems etc and all he says is I don’t have to give you a car, I’ve changed the car once already and I’m giving you an £11k car (£10,490 to be honest) to drive away in the same price as ours was but in poor condition. So he’s now left in a mondeo 61 plate and apparently they’re going to fix it but I have no faith in them and will be going to Citizens advice, trading standards and small claims court PLEASE SAVE YOURSELF MONEY AND STRESS DO NOT BUY FROM HERE THEY NEED TO BE SHUT DOWN !!!!
Wonderful experience. From start to finish the sales staff was up front and honest. They walked me through the process and made everything quick and easy. Found my car and was able to finish the purchase quickly and easily. Recommend the South Bend location 100%.
I highly recommend people to not go to car city, got a 2014 Dodge Avenger early February the sales man told us there was nothing wrong with the car that it went through there shop and nothing was wrong with it. We took his word for it and trusted him. Now a few weeks later I got my brake lights going off, my check engine light is going off, my coolant light is going off, my breaks are slipping, as if I’m driving on ice but it’s doing that on dry land & I need new wheel bearings, new rotors & I also have a blown head gasket. It’s unbelievable how many things are wrong with the car. On top of everything they only want to cover the wheel bearings and one other thing. Everything else I have to pay out of pocket for, which is completely crazy considering I just got the car & the sales man said there was nothing wrong with it. I went there because I was already in a bad situation & they just put me in a worse one.
Really professional
This is my 3rd time going to Car City for a vehicle. I had my first car for 7 years (an HHR) and would probably still be driving it if it wasn’t in a accident. Went back 3 months ago and got a Rogue….I love love love it. Both of those were bought in Lansing…..Today my daughter bought her first car ( all by herself ) from the Cadillac office….and let me tell you Barry is the most awesome person everrrrrrr. I wish more of your salesmen were like him and Tyler !!!! I really saddens me to read the horrible reviews. ITS A USED CAR…..there potential for anything to go wrong. If handled properly I’m sure something could have been done….I must also give a HUGE shout out to Orbit Leasing….Jennifer and Toni are the best EVERRRRRR! They will work with threw anything you need. Lord know they have for me a bunch of times. Only bad thing I have to say the Lansing branch is less than desirable….that’s why we went to Cadillac from Jackson. Thank you again Car City, Barry, Jennifer, Toni, and Steve ( who sold me my Rogue but no longer in Lansing office ). Barry needs an award a raise …..something. Thank you again for taking care of my daughter today.
Car City is an auto dealer operating in Michigan and Indiana, specializing in providing financing solutions for individuals with bad credit, low credit, or no credit. The company offers a diverse inventory of vehicles, including sedans, SUVs, coupes, and trucks, ensuring customers have access to a wide selection to meet their needs. Each vehicle is backed by a 6-month/6,000-mile warranty and a money-back guarantee, reflecting the company's commitment to customer satisfaction. Customers can easily apply for financing through Car City's online platform, which also allows them to view a curated list of vehicles within their approved price range. The company offers flexible shopping options, including the ability to pick up vehicles at one of their many locations or have them delivered directly to their homes within the service areas. Car City aims to simplify the car-buying process for those facing credit challenges, making vehicle ownership more accessible.
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