Only had my car for 30 days and got to…
Only had my car for 30 days and got to drive it for 8 days. When purchased it they said they went through the car.

Car City is an auto dealer operating in Michigan and Indiana, specializing in providing financing solutions for individuals with bad credit, low credit, or no credit. The company offers a diverse inventory of vehicles, including sedans, SUVs, coupes, and trucks, ensuring customers have access to a wide selection to meet their needs. Each vehicle is backed by a 6-month/6,000-mile warranty and a money-back guarantee, reflecting the company's commitment to customer satisfaction. Customers can easily apply for financing through Car City's online platform, which also allows them to view a curated list of vehicles within their approved price range. The company offers flexible shopping options, including the ability to pick up vehicles at one of their many locations or have them delivered directly to their homes within the service areas. Car City aims to simplify the car-buying process for those facing credit challenges, making vehicle ownership more accessible.
Car City receives a mix of feedback from customers, showcasing both commendable service and significant concerns. Many reviewers praise the staff for their helpfulness and dedication, highlighting experiences where employees like Jordan and Brian went above and beyond to facilitate smooth transactions and provide excellent customer service.
However, a substantial number of complaints focus on the quality of the vehicles sold, with customers reporting issues such as receiving damaged cars and ongoing mechanical problems shortly after purchase. Some express frustration over the lack of support from staff once the sale is completed, indicating a disconnect between initial service and post-purchase care.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.2 | 526 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Oct 24 | 1.0 | 1 |
| Nov 24 | 3.0 | 1 |
| Dec 24 | 1.0 | 1 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | 1.0 | 1 |
| Apr 25 | — | 0 |
| May 25 | — | 0 |
| Jun 25 | — | 0 |
| Jul 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I did my entire process online and received great customer service more importantly everything was timely”
“‼️⚠️ stay away from them ‼️⚠️‼️ motor one sold me a car I paid cash it has since been totalled from hail damage and...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.2 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 2.8 out of 5 (fair) | 3.3 out of 5 (fair) | — | 526 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.8 out of 5 (good) | 4.3 out of 5 (good) | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.3 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 |
Bottom line: Car City is #3 of 5 on overall rating in this group. On value, ThePackengers scores higher (4.8 vs 2.8).
500 reviews of Car City. Filter by what matters to you.
Only had my car for 30 days and got to drive it for 8 days. When purchased it they said they went through the car.
Thank you Steve for helping get a car! Your the best bro!!
I went in Dec to purchase a car. I applied and was approved with a hefty down payment. The down payment was high because, at the time, I was working through a temporary staffing company transitioning to a new hire position. I was instructed to come back when I was hired in with paystubs to prove employment. One month later I came back, down payment was knocked all the way to $39 down. I was able to add $1000.00 of my own cash with what the finance company approved me for, and drove off in a 2012 push start Altima. Also car city matched my down payment up to $500 so that was put towards my car as well. I was able to do a referral scratch off, my sister referred me, and she’s being sent the reward in mail. Best car experience ever!! Also received $25 Meijer gift card for setting up payment schedule to be directly deducted from my banking account! I could go on and on about the Perks of the extra insurance blah blah blah but I believe you all get the picture. #HappyCustomer #SatisfiedMom
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Friendly and courteous. They explained the term in detail. Listened to my concerns.
This was our second car from Car City. We have always received excellent service. Our Sales person, Robb Ayers, was wonderful to work with. I enjoy your no pressure approach. We walked the lot uninterrupted, found our choice and then came inside. Which is exactly the way I like to shop. Our family would like to thank all of the people at Car City and Orbit Leasing, for the above average care and service they provide. We recommend you to all of our friends and family. Our oldest daughter and son in law are now driving a Car City vehicle!! Thank you. Sincerely, The Gridley Family
Highly recommend Anthony from United Autos at Car City Minchinbury. Service and people skills were outstanding, didn’t feel pressured into anything at all whilst we looked around, unlike some “ car sales men “ . Kept us updated on what was happening and where we were at whilst finance was getting approved. Go and have a chat with Anthony from United Autos I’m sure he will look after you 👍🏼
Car City did me right, and I will be back with my business again in the future.
This was the easiest and most laid back purchase I've ever made. Jordan was awesome!! I tell everyone to go to CarCity!!!❤️❤️
Car City has worked with me on the last three vehicle purchases. They make it easy to apply, and are quick to respond if you have any questions or concerns. The overall experience I have had is a positive one.
Dont get a car from them im pay for a peace of trash 589.75$ is my car note only had the car four months and its been in the shop 3 months and now the car still needs work that there trying to make me pay for did i tell you this is a lease 👎 to car city they put u in cars that don't last your lease time bad move on my part wish i never did it... DON'T DO IT PEOPLE..... My name is Demetria Cope and i was not giving them a star the only way u can post is if u give them at least one ain't that something....
I have been with this company for almost a year now and they have yet to let me down and for that I am forever grateful. I would like to give a shout out to Steve Reath from the Lansing location. Steve thanks for the helping of picking out and up my 2009 Chevy Malibu. Its an amazing ride and an amazing company. Thanks again guys.
Car City is an auto dealer operating in Michigan and Indiana, specializing in providing financing solutions for individuals with bad credit, low credit, or no credit. The company offers a diverse inventory of vehicles, including sedans, SUVs, coupes, and trucks, ensuring customers have access to a wide selection to meet their needs. Each vehicle is backed by a 6-month/6,000-mile warranty and a money-back guarantee, reflecting the company's commitment to customer satisfaction. Customers can easily apply for financing through Car City's online platform, which also allows them to view a curated list of vehicles within their approved price range. The company offers flexible shopping options, including the ability to pick up vehicles at one of their many locations or have them delivered directly to their homes within the service areas. Car City aims to simplify the car-buying process for those facing credit challenges, making vehicle ownership more accessible.
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