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HomeCar Chase Heroes Reviews
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Car Chase Heroes Reviews

2.8333333333333335 out of 5 stars
2.8333333333333335 out of 5 stars
2.8
|Average|60 reviews

TrustScore

2.8
2.8333333333333335 out of 5 stars
Average
5 out of 5 stars
19
4 out of 5 stars
6
3 out of 5 stars
4
2 out of 5 stars
8
1 out of 5 stars
23
60 reviews in total

Review summary

Car Chase Heroes receives mixed feedback from customers, with many praising the driving experience and the quality of the cars, while others express significant dissatisfaction. Reviewers highlight the excitement of driving various cars, particularly noting the E-Type and GT500 as standout experiences. Many appreciate the friendly and helpful staff, especially during the booking process. However, numerous complaints arise regarding the condition of the cars, with some stating they were far from perfect and had technical issues. Additionally, long wait times and disorganization are common themes, with several customers reporting frustrating delays and poor communication from staff. Overall, while some enjoy the thrill of the experience, the negative aspects related to car quality and operational inefficiencies overshadow the positives for many.

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Based on reviews, created with AI

See what reviewers are saying

Nicholas
NicholasFeatured

4 months ago

4 out of 5 stars

Had a great day

Had a great day, two drives one in the capri and the other in E type. My favourite has to be the E type what an amazing car to drive. However only down side was the instructor in the capri he was very... See more

Peter Hore
Peter HoreFeatured

4 months ago

5 out of 5 stars

A fabulous driving experience at Abingdon …

So well organised at the Abingdon track despite being extremely busy and all members of the team were so friendly and helpful from booking in to organising drives and great driving instructors. The tr... See more

Dave
DaveFeatured

4 months ago

5 out of 5 stars

My second time doing a 4 car day

My second time doing a 4 car day. Had a great time again, staff make you feel safe but allow you to push the cars to your ability if you fancy a fast drive. Extra laps when you are out on the track is... See more

Jaeger
JaegerFeatured

4 months ago

5 out of 5 stars

10/10

I honestly couldn’t fault the experience. I purchased a 3 car drive with a high speed passenger drive for my other half for a father days gift with virgin and then booked in. It was very busy but it w... See more

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Katherine Nield
Katherine Nield
1 reviews
5 months ago
1 out of 5 stars

Want to improve your reviews? -

Want to improve your reviews? - be honest that the "optional" £29 insurance is not really optional - sort your timings. Don't tell people to arrive for 12.30 then have them wait nearly 3 hours to get near a car. -provide enough seating and shade for people while they wait - invest in a decent sound system or automated board so people don't have to huddle around for hours to try and hear their name - invest in some booster seats for the kids. A handful of Grandma's old cushions is not a good look We attended 3 sister's track. It has potential to be so much better with just some thought put into the customer experience.

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Danny
Danny
1 reviews
5 months ago
1 out of 5 stars

A really poor experience for the money

A really poor experience for the money, at arrival at Tibenham you are told that the insurance (which is optional) must be paid for because if someone drives into your car you are responsible for the repairs. Random? That’s what I thought too! The staff at track side were absolutely fine. Once you are on your final lap you are asked if you want to do any more and they are to be paid for when you get back to the start but if the staff have let every car out then what seems to happen is you get caught up in a slow traffic jam. There you are in a Nissan skyline waiting to get past slower drivers essentially wasting a third of your lap which gets expensive! The worst part about the whole experience is that if you purchase a photo package then you probably won’t receive them. We are now at a week and haven’t received our photos, the money has been taken but no pics. Contacted car chase hero’s through their WhatsApp to be told to check my junk folder. Helpful! Why didn’t I think of that!!! I then contacted them via email which I have been ignored. Will be speaking with my bank this coming week to get money back for pics. Sad really as it could be really good experience. Better companies out there doing the same thing… use them!!!

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Darren Emery
Darren Emery
1 reviews
5 months ago
2 out of 5 stars

Ultimate VIP U Drive…

I booked the “Ultimate VIP U Drive experience” for my sons 21st birthday. When we arrived at the brands hatch circuit we were directed by a staff member to the main large car park despite showing my “VIP” confirmation email. There was a nothing VIP about the parking and it was not any “closer to the action” as stated on the booking confirmation. Once we’d found the driver registration office there was an enormous queue all the way up the staircase and across a large room. Even though I told the staff member that I’d booked VIP tickets he told us to go and queue with everyone else. When I questioned this I was then told to go up the exit staircase instead and walk straight up to the desk that already had a huge line of people queuing for. It was pretty embarrassing to be honest as there was no VIP lane or sign so it felt like we were just queue jumping. Then my son had to wait until after 1pm to drive the first car after arriving at 10.30am. It felt very disorganised and definitely not VIP. We were not allowed anywhere near the (stationary) cars in the pit lane so we couldn’t take any pictures of our son in the car. Information was scarce - how could you know when they were out on track given they were being called through to the pits then told to wait. My son enjoyed the eventual drive of the cars but the day was a bit of a shambles and the VIP package was absolutely not worth £450

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Andy
Andy
1 reviews
5 months ago
1 out of 5 stars

Avoid this company complete rip off…

Avoid this company complete rip off waited 3 hours did not drive a single car

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Chrissie M from Suffolk
Chrissie M from Suffolk
1 reviews
5 months ago
5 out of 5 stars

Track of my Years!

Had a fab time hurtling through the cones set out on a runway, driving four very different supercars! The best was the GT500 - the car that arrived in the world the same year that I did. The chrome, the hood that goes on forever, the roar of the engine and the solidity of it - built to last, just like me! Great instructors, really helpful, well-organised day and family friendly. Such a good gift for a birthday or a celebration - great opportunity for anyone who enjoys driving. Just book it!

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Luke
Luke
1 reviews
5 months ago
2 out of 5 stars

Other providers are available.....

I have done a few of these experience days now, so I have an idea what to expect but was left a bit disappointed at this weekends event.... The usual incessant push to buy damage waiver insurance, which I personally declined for a number of reasons (not allowed to go fast enough to need it being one). when you decline the insurance they ask you to write down your card details on a piece of paper which is fair enough, although now after a successful day of not damaging the cars I have no idea what's happened with my bank details. The ariel atom was the biggest disappointment of the weekend. In the atom the instructor is always in charge of the gears..... this is something that is not made clear throughout the booking process or on the "cars" page, I could only find it in small writing in the FAQ section. now while I understand the reason why they operate the atom in this way.... it absolutely kills the drive & leaves you feeling like you do not have control of the car. you were told to brake a million miles away from where you actually need to brake & always told to brake harder.... I was told off for going through a chicane at a conservative 45mph. I would of booked another car if I had known prior. In the other cars you can control the gears, you are always told when to change gear though & most of the time they tell you the wrong gear to tailor the amount of acceleration you can actually feel when you put your foot down.... now to most people they probably wouldn't notice but if you drive a fast car as a daily you will be underwhelmed with the acceleration from the supercars they put you in. The best bit about car chase heroes is the selection of cars they offer, I was really happy to see & drive the R32 GTR & the instructor was knowledgeable and the best one I had on the day by far. The car was super cool but again being told what gear to put the car in when the car has a big single turbo you spent most of the time waiting for the turbo to spool up and accelerate & by the time it did you were told to brake.... the rev limiter is also set to a disappointing 5k... still the coolest car of the day though. I am by no means the most experienced driver but for someone with some track experience & having gone round the worlds most infamous toll road numerous times I was kept well below my skill level at all times & never given the freedom to even slightly stretch the legs of the car. unfortunately my experience echoes others I spoke to as well, those that had paid for the damage waiver were also kept within the same boundaries. others stated they drove 3 hours to drive a car that was said to be available when they called in the morning, wasn't even transported to the event.

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Steven Carr
Steven Carr
1 reviews
5 months ago
5 out of 5 stars

Truly amazing experience

What an amazing experience attending the Tibenham event. The team were so helpful to me and my family. Such professionalism It was good to see people having such an experience in these machines and seeing there reactions. Thank you! for providing these amazing cars.

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Mr. Iain Pithers
Mr. Iain Pithers
1 reviews
5 months ago
1 out of 5 stars

Total rip off

Total rip off. Waited for 3 hours for 5 minutes driving. If I could rate no stars I would have. Beware all they want is to charge for extra insurances. Waste of time and money. Zero facilities for anyone with disabilities. Made complaint and still haven’t received a reply 2 weeks later. Terrible company they should be ashamed to be associated with British Forces. Avoid this company

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I don't wish to disclose
I don't wish to disclose
1 reviews
5 months ago
1 out of 5 stars

The dates offered are dreadful

Car chase heroes experience day; The dates offered are dreadful! I think there was only 1 date in half term in 12 whole months offered. This was for my son, so needed to be in the holidays. The cars included weren’t all that great. This was a Virgin voucher, so it advertises the area as Norwich but actually it wasn’t Norwich at all. You don’t find out how crap it all is until you’ve purchased a voucher and redeemed it. They try to push selling extras, photos and rides in other cars. It’s a hard sales pitch. They hard sell the damage waiver. It was £29, they said they would come&fund us to give the £1 back as we paid £30 cash and never did. It’s this or leave you card, they want to secure £5000 in the event of an accident. However, with them holding the steering wheel and having dual controls on an airfield, if you crash it would be 100% their fault! Our time was 2-4, requesting we arrive at 1:30 but we didn’t drive until 4:30! No seating and just a poorly run ordeal. It was supposed to be fun but after maybe 5 minutes of driving, where the instructor kept his hand in the steering wheel throughout…I DO NOT RECOMMEND. Don’t book via Virgin or Car Chase Heroes!!!!!!!!! I booked 2 experience days but they ended up both being through Car Chase Heroes and the same dates, so I reached out to Virgin to say this wasn’t good. Virgin refunded me without asking for both experiences! However, I wanted to keep one of them due to me having already paid to upgrade due to the rubbish choice of cars.

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GIOVANNI NUNZIATA
GIOVANNI NUNZIATA
1 reviews
5 months ago
5 out of 5 stars

Professionalism from start to finish! I had a blast

Well, where should I start? They were very responsive to all my multiple questions on whatsapp and very polite in replying. I went to their branch in Brands Hatch and the experience was smooth from start to finish. On the day they offer you more cars they have available at affordable prices. The process is very easy and in no time you pass from the office, to the boxes and in the car ready to put the foot on the pedal. They ask for a small fee of £29 for insurance and let me tell you, each of the cars you will drive does not cost less than a hundred K of quids minimum, so it makes sense and I believe the amount is quite fair for such a peace of mind. You damage one of those cars, you will make a big whole in your bank account. Friendly and polite staff, very well organised considering it was crazy busy. The instructors are very experienced and will tutor you in how to have fun with those incredibly fast supercars, while keeping you safe from accidents. I had the chance to drive some of my dream supercars all in ONE DAY! Ferrari F599, Aston Martin F1 Vantage, Lambo Superleggera, Shelby GT500 and Subaru Rally car. I had a BLAST! At the end of the experience you can buy professional videos and pictures of the yourself behind the wheels. I used mine to create a cool post for my social media account. I have seen some bad reviews, and definetely they do not deserve them, they deserve 5 stars and even more. Yes, there are extra fees, but if you wish to do the basi experience you are free to choose, the packages online explain in details what you get on the day, so take 5 minutes of your time to read them and you can create the experience you wish according to what your wallet can afford, then leave the rest to CCH team and enjoy the ride. *Ps the extra charge of £2 for the parking is a total fake news

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Reis
Reis
1 reviews
5 months ago
1 out of 5 stars

Absolutely terrible

Absolutely terrible. Do not waste your money! Poorly ran, takes over 3 hours from arrival to drive. Once driving instructor doesn’t allow you to drive faster than your average car (ford focus, VW golf)

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Doreen Eve
Doreen Eve
1 reviews
5 months ago
1 out of 5 stars

Shocking

Shocking Told to arrive at 2:30 - so we arrived at 2pm it’s now 5pm and STILL WAITING in the middle of the field in blazing sunshine with no facilities for the 1 car we booked! AVOID AVOID AVOID unless you want the whole day waiting for a 10 min ride for £200 Silverstone or MB world are 100 times better

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Ibrahim Darwich Ajjour
Ibrahim Darwich Ajjour
1 reviews
5 months ago
1 out of 5 stars

A Total Scam Dressed Up as a “Driving Experience”

I booked three cars — Lamborghini Spyder, Ferrari California, and Mercedes AMG GT — and arrived at 11:30 (an hour early for my 12:30 slot) expecting some queues. What I didn’t expect was the location to be in the middle of nowhere, with paid parking as the only option. No alternative parking nearby, so you’re immediately forced to hand over more money before you’ve even set foot in the place. From there, it only got worse. I spent 1.5 hours standing in the blazing sun just to sign in. No shade, no seating, just grass and heat. When you finally reach the registration desk, you’re hit with a high-pressure sales pitch: either cough up £29 for their “damage waiver” or hand over your bank details so they can bill you £5,000 for any damage — even if it isn’t your fault. Staff, especially Josie, push this aggressively using scare tactics, and even mark your card (the one given to you when you register) as “no signed waiver” for the instructor to see. Why the instructor needs to know this is beyond me, except to intimidate you further. Here’s the kicker: they don’t tell you about the actual safety measures that already make accidents unlikely — instructors have their own brakes, keep strict distances between cars, and only allow overtaking when told. Instead, they show you a board with 25+ cars and claim they’ll all be on track with you at the same time (pure fiction), just to ramp up the fear and squeeze the £29 out of you. The cars? Most are old, worn out, and poorly maintained. The AMG GT was the only one in decent shape. My “experience” consisted of hours of waiting for a few minutes of driving. Across all three cars, I was behind the wheel for less than 10 minutes in total — the rest of the time was just standing around, baking in the sun. I waited for over 4 hour. Every step is designed to upsell you — more laps, “better” cars, passenger rides, photos, videos, laps for spectators — it’s a relentless cash grab, not a genuine driving experience. You leave feeling ripped off, not thrilled. And then, as if the day wasn’t bad enough, they emailed me afterwards offering entry into a prize draw for a “6 Car All-Star Experience” — but only if I sent them proof of a 5-star review. That’s not just shady, it’s against UK consumer protection law unless openly declared — which it wasn’t. In other words, they’re trying to buy positive reviews to hide how bad the experience really is. Save your money. This place is a cynical operation that cares more about draining your wallet than delivering what they advertise. Absolutely terrible, never again

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Andrewdarlington
Andrewdarlington
1 reviews
5 months ago
1 out of 5 stars

Just really poor organisation and…

Just really poor organisation and chaotic experience. Arrived at the correct time just to be welcomed by an hours queue just to register, then told to wait for your name to be called out without any indication how long it will be, it was over two hours

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Patrick Burlton
Patrick Burlton
1 reviews
5 months ago
1 out of 5 stars

The only positive thing I can say is…

The only positive thing I can say is that you do actually get to drive some cars. I purchased a junior three-supercar driving experience. Immediately after paying, I then discovered that in order to drive any of the actual supercars listed as part of the experience, there were hidden additional charges. When we arrived at the venue, there was a further hidden parking charge. When we went to sign in, there was an additional charge for a waiver of a £5,000 insurance excess. Perhaps I’m naïve, but I think a company offering a service for children to drive supercars should be fully insured as standard. Then, and perhaps most importantly, the experience itself; once we arrived and had paid through the additional barriers, we were shown to the queue for the high-speed ride with an instructor. After queuing for 30–45 minutes and sitting in the car, the driver told us we couldn’t do the lap until after my son had driven his laps, and we were told to get out of the car. Potential purchasers should be aware that the time you are given is just your arrival time—not the time you will be driving. You are then shepherded to a holding area with literally hundreds of people waiting to drive. All the cars have an electronic queuing system. We then discovered my son was not due to drive a car for nearly two hours. While you wait, you are subjected to constant (this is not an exaggeration) announcements attempting to get people into cars or to wait in seats to be next in line. The organisation—using the term loosely—is not good. Overall, it was a poor experience. I strongly recommend paying for a driving experience at a real race track. We did one at Silverstone a few years ago and it was great: you arrive, get a safety briefing, go out at the time you booked, and generally enjoy a professional service.

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Natasza
Natasza
1 reviews
5 months ago
3 out of 5 stars

Busy track, additional costs but good

Liked the cars although they're in a state (all sorts of warning lights). Looks like a circus operation a little bit and your experience will depend on how busy it is on the day and what instructors you come across (some of them will be using the break for you while you do 30 mph). Bare in mind extra costs like insurance and parking (unnecessary and just to make a bit extra money). Overall good but truly should consider including insurance in the price and make it an option to exclude, and also prioritising experience over extra bit of cash. The two laps are very short and often have to many slow cars in front to truly drive the car.

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Scott Bannatyne
Scott Bannatyne
1 reviews
5 months ago
4 out of 5 stars

Birthday treat

Great day out super cars i drove 4 ferrari cars Good refreshments available and a band on All cars driven in 2 hours window as promised

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David Palmer
David Palmer
1 reviews
6 months ago
2 out of 5 stars

Rubbish

If someone hit you ,you have to pay for damage even though not your fault what a rip off, if you don’t pay the insurance fee they take card number and can take up to 5000 Very poorly organised no one could here name being called as band drowning it out very long wait

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Bunjy
Bunjy
1 reviews
6 months ago
1 out of 5 stars

Disorganised with excessive waiting times

We are here today for our son to drive 3 cars. Booked between 12 -1.30pm. He has driven one car at 12 and we are nearly 2 hours later still awaiting… we have been told that the second car is on its lunch break with 3 people In front approx 30 minutes and the third car will be at least another 1 hour 15 wait. Chaotic organisation and disappointing for the family. Update at 15.53: still here and waiting for final ride - shocking

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Christina
Christina
1 reviews
6 months ago
1 out of 5 stars

Worse booking experience ever

I tried to book 1 supercar experience after I looked at the video on their website where it is explained every step. It does not make any sense, the booking process it is totally different in reality. My money, £100 were taken from bank account straight away. Which is the voucher code so I can complete my booking ???? I do not have any details of booking, I did not received any email, I have just a booking reference which shows that I paid. I am so so dissapointed and frustrated as it supposed to be a gift for my brother in law birthday for today! I want my money back and I will not use this website again. Also, it is no one which can help you, the offices are closed and they do not respond on whatsup.

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About Car Chase Heroes

Car Chase Heroes is a leading provider of driving experience days, offering a wide range of opportunities for automotive enthusiasts. The company specializes in providing customers with the chance to drive high-performance supercars, classic cars, and movie-themed vehicles on various tracks across the UK. With experiences designed for both adults and juniors, Car Chase Heroes caters to a diverse audience looking for unforgettable driving adventures. Customers can choose from numerous packages, including single and multi-car experiences, allowing them to drive iconic models such as Ferrari, McLaren, and Lamborghini, among others. The company's offerings also include special driving experiences like the Police Interceptor and Truck Driving Experience, ensuring that there is something for every car lover. With a focus on delivering memorable experiences and exceptional customer service, Car Chase Heroes remains a popular choice for those seeking unique gifts or personal enjoyment in the realm of motorsports.

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