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I have emailed the Dereham branch x2 to request details/fees for managing my rental property. My emails have been ignored! Naturally, this is a poor first impression and I won’t be using them.
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Today I went into my local branch at Dereham to be greeted by the most obnoxious ‘manager’. I was collecting a parcel on behalf of my partner and had ID for him and myself. The ID I had for my partner who lives at the same address, was in photo form which they have accepted before. Today I was turned away as I didn’t have the actual drivers license. Whatever has happened to common sense? Firstly: I don’t like inconsistencies, so if you’ve served me before this way ~ don’t change the rules. Secondly: if we live together and I have multiple documents/ID to prove, then it’s likely I’m legitimate. How the hell would I know some random person has a parcel at the post office and obtain a photo of their ID???? If I was committing theft, I could have stolen the actual license. An actual physical ID doesn’t prove anything. Going forward, I will arrange all of my parcels to be delivered to OTHER stores whereby their staff are friendlier and accommodating. Dereham News for one. I will avoid using the post office. I watched the recent itv drama based on the real life events ~ and it was awful to see innocent people accused and charged of offences they didn’t commit. Shame on you post office. Scandalous.
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You’re fine until you have an issue. I set up a direct debit, for slightly under what I use so that my account doesn’t sit in credit and I pay off (in full) what I owe after the account is reviewed/a meter reading is issued. They couldn’t understand why I wanted to do this and tried to nearly double my direct debit payments, so that I was £19 in credit every month (£228 per year). Emailing them is hard work, slow response time and they ended up cancelling my direct debit altogether?!?!?!?! I decided after playing email ping pong over several days (email being my preferred method of contact) to call them up, only to be greeted by a manager who was clearly cheesed off by being met by my frustrations. I was on the phone 30 minutes. An email takes 2 minutes and if there was a great deal of confusion...it would have been nice to have received a phone call off them directly. All a bit too much effort these days. I think I’ll go back to paying quarterly what I owe. All these companies love you being in credit! Can’t think why!