Review summary

Budget Car Rental Ireland has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.

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A notre arrivée à budget car rental

A notre arrivée à budget car rental, nous avons été accueillis par un employé hautain et désagréable, qui n’a fait aucun effort dans la communication, on se demande pourquoi il continue à travailler auprès de touristes s’il n’apprécie pas cette démarche. Nous avons du prendre une assurance supplémentaire car nous n’avions pas de carte de crédit différé alors que cela n’était pas indiqué clairement lors de la reservation. Au retour, la jeune femme qui nous a accueilli et a ouvert le bureau était dans un état d’énervement palpable, elle s’est montrée extrêmement désagréable. À fuir absolument, sinon l’Irlande c’est merveilleux, les Irlandais sont sympa sauf chez Budget.

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I would not rent from budget.

We received a rental car that had a crack in the windshield that could not be noticed from the outside and could only be noticed once the windshield wipers started, which they did about 30 minutes into our trip. At the counter they had told us to simply take pictures of any damage and it would be easy to rectify this. We called budget and they instructed us to return the car to Cork Airport where they could get us another. At cork, they commented that dublin had dumped their problems on them and were not joking and treated us as such. They kept insisting on showing us the initial damage report despite us telling them that we already knew that budget had missed the initial damage on the car. They charged us 660 euros to pay for a new windshield that we had not damaged. I appealed this twice and got no favorable response. Budget took the line that because they didn't notice it and we didn't notice it in the lot that we were responsible for it when it was clearly much more likely that good customers like us would not have noticed it until 30 minutes into our drive and that we did not cause it. I would not rent from budget.

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Rip off

It’s was an absolute disaster, I was quoted €59. I knew it was going to be more when I got fully insured but not (€444)then had to get a car seat for €45 which was flirty.

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Great service with no stress!

Budget car rental Shannon airport 5 star Excellent 👌 staff Professional No crap talk Definitely recommend Will be using again Thank you girls at Shannon Airport

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397 total • Write a review

Showing 371 - 380 of 393 reviews
D

a week ago-

a week ago- I was very unhappy with my experience of the pick-up at the Budget office in Drumcondra for the following reasons: 1) I booked my car for 6pm from the Drumcondra office but arrived at 6:15pm as the ferry was 15 minutes delayed. 2) My taxi driver explained he felt the office would be closed and he was correct. Thankfully, he offered to take me to Dublin airport but at extra EUR 17 cost. 3) I do not expect to book a car at 6pm and arrive only 15 minutes later to find the office closed. Furthermore, nobody from the office attempted to call me. 4) I asked for Budget to pay my taxi fare to Dublin airport but they refused as they said the opening times were clear on the website and an official was there until 6:10pm. That is true but my point is that I booked a car at 6pm and, during the booking process, it did not flag that the office closed at that time. Furthermore, I would at least expect a courtesy call asking my whereabouts and informing me to go to Dublin airport. Had I been with children, or had a disability, this would have been even more difficult. I would never hire with Budget again.

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MH

Don't rent with budget car Ireland

Don't rent with budget car Ireland On returning the car at the airport, there was a very minor scratch on the bumper, which we were not sure whether it was an old scratch or new one, either ways i am sure i didn't scratch the car while it was in my custody, any way they had my insurance money held back to fix it on my behalf, and they charged me for 891.44 Euros which is way beyond the estimated fixing cost, in my opinion this scratch would never exceed 100 euros any way this is an obvious theft

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EA

Landed at Belfast and was greeted by…

Landed at Belfast and was greeted by Sharon ...who made the whole experience of renting the car very easy...I noted there was some damage to the car and spoke to Ian by phone again reassured me to send some photos which I did. I dropped the car off at 4am and put key in safety deposit box. Don’t be put off by previous experience... I have already booked for next month .

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S

Terrible Customer service AVOID!

On Monday morning 8AM, we landed at Belfast International Airport, our visit was only 24 hours and we endeavoured to return the car within a few hours as we came to Ireland to purchase a vehicle. The man behind the desk was very rude and not accomodating at all, he tried to rip us off with the prices of the vehicles and therefore we booked the vehicle online. However, my credit card did not work so he said that's what happens when you book online, I did warn you, he couldn't offer us a refund or any alternative. Very rude customer service maybe because we were people of colour. Definitely won't be recommending anyone to Avis/Budget car hire at belfast international airport. Nevertheless, their counterpart Enterprise just opposite them were extremely friendly although they did not have the car we required they went over and beyond their means to try and help us. I'm still astonished by the level of customer service that was provided by the bold man that day. As a owner of a business I understand the importance of providing excellent customer service. However, the man clearly hasn't been trained or is allowing his personal issues impact his level of service at work. 0/5 Star.

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MS

The Kilmainham office is my go-to…

The Kilmainham office is my go-to branch the staff are lovely and it's always been a very stress-free experience.

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A

CAN A LEOPARD CHANGE IT'S SPOTS?

I would have written this review some time ago - but was unable to find this page! This crowd is tagged to auto europe. when my wife and I were visiting Ireland from England- a country and people we love - we were totally ripped off by these leopards! Only when we went to collect the car at Shannon airport did they tell us we would have to pay 224 Euros extra for insurance -. When we booked the car we were under the strong impression from their website in England that the car rental included insurance. Their CEO is / was Imad Khalidi - does he know what's going on? I still have all the documents even though this happened some time ago! WATCH THEM - OR YOU MAY BE DEVOURED BY THE LEOPARD!!!!

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SH

Avoid Avis Budget, Added charges they don't disclose to you... Horrific Service

When picking up a car, we were asked to sign to a tablet to agree to pay drop off fee, gave credit card for deposit and then 5 days later a receipt turns up with +£300 worth of charges they'd added without asking. Car and insurance was pre paid in advance so nothing else was needed to pay at pick up apart from drop off fee. Scammers. Have tried to get money back but as we'd signed they wont return. Horrific experience from a so called reputable company. Avoid at all costs. Have gone round and round in circles with trying to get £200 back that was overpaid, I wouldn’t leave a scathing review if I hadn’t already spoken at length for weeks with budget customer services.

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DB

Good car rentals!

No issues so far.everything is smooth quick and easy.new cars for a goid price!

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DZ

Do not rent with Budget car.

Do not rent with Budget car Ireland they commit Fraud. I had two issues. After using Budget car from Dublin airport my credit card got cloned and charges were done to it. At the time I thought it was just coincident and that it doesn't have anything to do with Budget. On my trip I had a small accident where I drove into the side of a bridge at 5km/h. I literally scrapped the car there was little damage to the car. I got a quote from my uncle and he said it will probably cost about 100-200 euro to fix and the car rental companies normally charge double on that and I could expect to pay around 430Euro. When I gave the car back I explained the situation. And they kept the 1500Euro deposit saying they would refund me the balance when it is done. I didn't like this at all but it seemed it was pretty standard. I had to wait almost a month to get an answer from Budget and they ended up charging me 1419Euro and said they would refund me 80Euro within a week. When inspecting the repair quote they added a whole bunch of stuff to it that I did not do. The actual damage that I did came to about 400Euro (like my uncle said it would) but they went ahead and added another 1000Euros worth of repairs at my expense. This is blatant fraud! Do not rent from them, if you have to take out full insurance because if you cause a few scratches they will charge you for other repair as well.

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SR

excellent service

excellent service. Friendly and helpful staff.

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