Review summary

Budget Car Rental Ireland has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.

Based on reviews, created with AI

See what reviewers are saying

A notre arrivée à budget car rental

A notre arrivée à budget car rental, nous avons été accueillis par un employé hautain et désagréable, qui n’a fait aucun effort dans la communication, on se demande pourquoi il continue à travailler auprès de touristes s’il n’apprécie pas cette démarche. Nous avons du prendre une assurance supplémentaire car nous n’avions pas de carte de crédit différé alors que cela n’était pas indiqué clairement lors de la reservation. Au retour, la jeune femme qui nous a accueilli et a ouvert le bureau était dans un état d’énervement palpable, elle s’est montrée extrêmement désagréable. À fuir absolument, sinon l’Irlande c’est merveilleux, les Irlandais sont sympa sauf chez Budget.

Useful
Share
I would not rent from budget.

We received a rental car that had a crack in the windshield that could not be noticed from the outside and could only be noticed once the windshield wipers started, which they did about 30 minutes into our trip. At the counter they had told us to simply take pictures of any damage and it would be easy to rectify this. We called budget and they instructed us to return the car to Cork Airport where they could get us another. At cork, they commented that dublin had dumped their problems on them and were not joking and treated us as such. They kept insisting on showing us the initial damage report despite us telling them that we already knew that budget had missed the initial damage on the car. They charged us 660 euros to pay for a new windshield that we had not damaged. I appealed this twice and got no favorable response. Budget took the line that because they didn't notice it and we didn't notice it in the lot that we were responsible for it when it was clearly much more likely that good customers like us would not have noticed it until 30 minutes into our drive and that we did not cause it. I would not rent from budget.

Useful
Share
Rip off

It’s was an absolute disaster, I was quoted €59. I knew it was going to be more when I got fully insured but not (€444)then had to get a car seat for €45 which was flirty.

Useful
Share
Great service with no stress!

Budget car rental Shannon airport 5 star Excellent 👌 staff Professional No crap talk Definitely recommend Will be using again Thank you girls at Shannon Airport

Useful
Share

Company details

Information provided by various external sources

No description available yet.

Contact info

🌐

All reviews

397 total • Write a review

Showing 391 - 393 of 393 reviews
CB

AVOID AT ALL COSTS!!

AVOID AT ALL COSTS!!! I come home to Ireland at least 3 times a year and always rent a car. First time to rent with BUDGET, my husband and I arrived at their rental office at Terminal 2, when I presented my credit card (Italian) which says "debit bancomat" They refused to take it. saying it wasnt a credit card. without any check whatsoever!! Obviously we were very annoyed and tried to explain that "debit bancomat" in Italy means just that you can take cash from a bank machine. James, Who appeared to be maybe a manager came over and was extremely rude to us. We tried to explain again the reason for debit but they refused to listen hardly looked at the card and told us no way. Telling me husband he "needs to calm down". I then turned over the card to show where it says CREDIT to which they abruptly accepted. James then went on a call and continued to ignore us without so much of an apology. Extremely disappointing as an Irish woman coming home to visit, to be met by this ignorance of not knowing credit cards in foreign countries. Thankfully I am Irish and so speak English, but for foreign travellers they may not understand and be left frustrated with no rental. Train your staff better BUDGET!!

Useful
Share
GA

Long queues

Long queues. Lack of customer service. Not on the side of the customer.

Useful
Share
I

Honest and professional

Had a really positive experience with the company (Dublin Airport branch). Didn't examine the vehicle thoroughly during pickup and though that I have scratched a car but upon returning the vehicle they have fairly pointed out that scratch was already there and did not charge me even though I had no insurance cover. Honest and professional behaviour. Extra kudos to the young lad who inspected the car upon returning.

Useful
Share
Previous1•••3940Next page

The CrowdTrust Experience

We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.