Budget Car Rental Ireland
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a week ago-
a week ago- I was very unhappy with my experience of the pick-up at the Budget office in Drumcondra for the following reasons: 1) I booked my car for 6pm from the Drumcondra office but arrived at 6:15pm as the ferry was 15 minutes delayed. 2) My taxi driver explained he felt the office would be closed and he was correct. Thankfully, he offered to take me to Dublin airport but at extra EUR 17 cost. 3) I do not expect to book a car at 6pm and arrive only 15 minutes later to find the office closed. Furthermore, nobody from the office attempted to call me. 4) I asked for Budget to pay my taxi fare to Dublin airport but they refused as they said the opening times were clear on the website and an official was there until 6:10pm. That is true but my point is that I booked a car at 6pm and, during the booking process, it did not flag that the office closed at that time. Furthermore, I would at least expect a courtesy call asking my whereabouts and informing me to go to Dublin airport. Had I been with children, or had a disability, this would have been even more difficult. I would never hire with Budget again.