Budget Car Rental Ireland
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Terrible Customer service AVOID!
On Monday morning 8AM, we landed at Belfast International Airport, our visit was only 24 hours and we endeavoured to return the car within a few hours as we came to Ireland to purchase a vehicle. The man behind the desk was very rude and not accomodating at all, he tried to rip us off with the prices of the vehicles and therefore we booked the vehicle online. However, my credit card did not work so he said that's what happens when you book online, I did warn you, he couldn't offer us a refund or any alternative. Very rude customer service maybe because we were people of colour. Definitely won't be recommending anyone to Avis/Budget car hire at belfast international airport. Nevertheless, their counterpart Enterprise just opposite them were extremely friendly although they did not have the car we required they went over and beyond their means to try and help us. I'm still astonished by the level of customer service that was provided by the bold man that day. As a owner of a business I understand the importance of providing excellent customer service. However, the man clearly hasn't been trained or is allowing his personal issues impact his level of service at work. 0/5 Star.