Buddy Loans is an online platform that specializes in connecting individuals seeking short-term personal loans with financial institutions. The company simplifies the loan application process, allowing customers to request up to $5,000 quickly and easily. By filling out a straightforward loan request form, users can explore their options and potentially be matched with lenders that suit their financial needs.
The target market for Buddy Loans includes individuals who may require quick access to funds, whether due to unforeseen expenses or temporary financial challenges. The company is designed to assist a diverse range of credit profiles, aiming to provide a hassle-free experience for those in need of short-term financing. With no fees for its services, Buddy Loans seeks to be a reliable resource for consumers navigating the lending landscape.
Buddy Loans receives a mixed reception from customers, with a significant number expressing dissatisfaction. Many reviewers highlight issues with the company's service, describing it as unprofessional and slow, with automated procedures that fail to function properly.
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Complaints about a lack of customer support, including non-responsive email and fake customer care numbers, are prevalent. Additionally, several consumers accuse Buddy Loans of mishandling personal information and engaging in questionable practices, such as selling data to third parties. On a more positive note, some users appreciate the helpfulness of certain staff members and find the app to be user-friendly. However, the overall sentiment leans negative, with many urging potential customers to avoid the service.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
3.2
60
100%
—
● Low
3.2 / 5 overall
=
60 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Apr 2025.
Last 3 months
1.0
12-month avg
2.3
All-time
3.2
Category avg
4.3
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Jun 24
5.0
1
Jul 24
—
0
Aug 24
1.0
1
Sep 24
—
0
Oct 24
—
0
Nov 24
—
0
Dec 24
—
0
Jan 25
—
0
Feb 25
—
0
Mar 25
—
0
Apr 25
1.0
1
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
Top praiseof 32 positive reviews
Helpful support41%
13 mentions
Customer service34%
11 mentions
Friendly staff19%
6 mentions
Fast & efficient16%
5 mentions
“) was ever so helpful and really did her best and even allowed me to take a work call during our phone call”
On “Helpful support” · Aug 24, 2021
Top complaintsof 28 negative reviews
Payment issues46%
13 mentions
Account issues25%
7 mentions
Customer service25%
7 mentions
Response time14%
4 mentions
“I applied for a loan and they said I needed to boost my credit score so they did a deposit on the go in my bank accou...”
On “Payment issues” · Apr 22, 2024
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Loans & Mortgages.
Overall rating and review count for this company and similar companies
Amazing service interest was very good in fact the lowest I could find!! I would highly recommend this company we were in desperate need and with the help of buddy loans and my brother within a couple of days we were back on our feet
I was a little unsure about applying for a loan but I gave buddy loans ago and I must say that I made the best decision where it concerns going to them
They are so helpful and make you feel so comfortable to be able to talk to them especially Rebecca Pegg I just feel so much better in myself before and after she has helped and advised me with my payments
from having our little conversations (which is mainly crying about my life) but she always knows the right things to say and is ever so helpful I can’t thank her enough I hope she see’s this to I don’t know you but you have a beautiful soul Becky lol
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Just had the best customer service I’ve ever received!! Jess has been so helpful throughout the process and as loan companies go they’ve been so good and helpful throughout but again thank you Jess your a legend!!!!!
Due to having a low credit score buddy loans where able to help me out with a loan in order to move house. With the help of a dear friend whom stood in as guarantor the process was simple and very straight forward. Customer Service have been amazing the few times I’ve had to make changes in my agreement due to a personal change of circumstances. Over all I would highly recommend these to anyone struggling to gain a fast tracked payment.
I have had issues with my direct debit and Elle helped me with a couple of emails and a short phone call, afterwards it was all set up and running perfectly. Elle was a credit to your company, and a real good example of excellent customer service. Please pass my kind words onto her and her team leader.
whenever I have had any issues with payment being late the staff have always been really friendly and supportive to help get things back on track.
I recently had help from one of the staff Katie and she has very friendly and helpful to come up with an arrangement that is suitable during recent hard times cannot thank her enough as it has been very stressful. Do not have a bad word to say about this company.
Buddy Loans has now removed my review twice.
It was confirmed I could afford the repayments and they just need to call the guarantor to finalise. I was told I would get a call within 5 minutes; however this call never happened.
Later on I just get a text to say everything has now been declined with no explanation. I spoke to my guarantor who showed she never received a call.
I called back and spoke to another agent who told me there isn’t a complaints department and could not give a name of a manager and could not remember the managing directors name. I was told to go and Google it.
This is the truth, so please stop removing my honest review.
Please!! Please!! Please! don’t make the mistake of taking loan with this company unless you want your life ruined by people who will force you take loan out without carrying out proper checks, also change figures on your outgoing themselves without your knowledge to meet their criteria to meet the threshold for a loan. This process is the same for the guarantor no proper affordability checks carried out. Loan is given out quick however you nightmare will start when you miss a payment and then you will be treated just like number , rude bullying staff members who will take the money out of your guarantors bank account with very little notice and not forgetting the huge interest they charge. Buddy Loans without any doubt target the most venerable people , proper sharks.
I ended up taking them to financial ombudsman and won my case, it took me nearly two years because they refused to acknowledge their mistakes even though it was presented to them in black and white. Once again please don’t use Buddy Loans, they are definitely not buddies but you are their bait....,
Danielle Thorner was excellent dealing with my issue. She was approachable and professional and listened to my issue and ensured this was dealt with. Thank you
False advertising. My guarantor has owned her own home for over 40 years with no mortgage. Owns outright.
Made the application 5 days ago. Had to ring every day. When registered online, it said 'in progress'.
A text arrived today, 5 days after applying saying 'no'. Reason? None. Every day the lady said "No problem. Just finalising the loan".
The loan was for medical bills as my I had to go private ever since Covid. NHS are understandbly overwhelmed.
I have reported them the Financial Authority who are investigating immediately.
These people damage your credit rating and refuse to give an explanation.
I have started the process of suing for misleading advertising.
Please be wary.
Excellent service. They don’t waste their time with the process. I applied and received my loan on the same day which was very helpful and convenient.
100% Recommend Buddy Loans
Buddy Loans is an online platform that specializes in connecting individuals seeking short-term personal loans with financial institutions. The company simplifies the loan application process, allowing customers to request up to $5,000 quickly and easily. By filling out a straightforward loan request form, users can explore their options and potentially be matched with lenders that suit their financial needs.
The target market for Buddy Loans includes individuals who may require quick access to funds, whether due to unforeseen expenses or temporary financial challenges. The company is designed to assist a diverse range of credit profiles, aiming to provide a hassle-free experience for those in need of short-term financing. With no fees for its services, Buddy Loans seeks to be a reliable resource for consumers navigating the lending landscape.