Job was done professionally.
Job was done professionally.
4.5
Great
100 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
British Gas receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
✨
Based on reviews, created with AISee what reviewers are saying
Switching company email to say British…
Switching company email to say British Gas will save me money. They quote me a higher price than what I now pay. I get a ring on my doorbell from a couple of young females who tell me they can save me money by me switching to British Gas, When I get the rates from them, they are more expensive. Today I am in town and British Gas have a stall there. I am waiting to meet my wife and am approached by a man representing who asks if I pay for gas and electric. I tell him I do but they British Gas are more expensive so I would be stupid to switch. I am not stupid! Moral of the story. Do not believe British Gas!
Good engineer
Very helpful Engineeri and supportive
Unauthorised transfer to British Gas ... what's going on!
I would normally keep such things between the energy supplier and me but since British Gas have asked me to leave a review they have provoked me. My account has been transferred from OVO Energy to British Gas by an "erroneous transfer". What that actually means is that I have been forcibly transferred against my will with no input from me whatsoever due to some kind of error. Representatives of both energy suppliers are very sympathetic on the phone but the fact remains they haven't been able to sort out this complete mess and transfer me back to my old account. They hide behind the process to avoid responsibility for what they have done and have the cheek to say that I have a 14 day cooling off period. They also tell me that it could take up to 12 weeks to transfer me back. In reality what that probably really means is that they have 12 weeks to do it by law. The two things are not the same. Lastly, there is something called Data Protection (GDPR). Under GDPR, to the best of my knowledge you can't blame the computer system for a mistake. So how have you got my details British Gas? It's certainly not from me. If I could give a Zero I would but 1 is the lower score I am permitted to give.
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
www.britishgas.co.uk
All reviews
100 total • Write a review
Showing 41 - 50 of 96 reviews
SY
Steve Y
US
People you can trust.
From the outset the engineer was friendly and wasn't judgmental when I explained how I suspected the fault had arisen. He kept me informed of his findings whilst he worked, he explained what was required to rectify the fault and then fixed the fault. He provided safety information on my electrical system and explained my options going forward. He even made a point of cleaning up afterwards which was appreciated as not all engineers do. All in all a very decent guy who clearly knew his stuff and cracked on and got the job done.
Date of experience: July 4, 2025
JN
I have been trying to get a statement since October 2024
I have been trying to get a statement of account and refund from British Gas since October 2024. I handed the problem to the Energy Ombudsman in February 2025 but am still waiting for British Gas to comply with their decision (by 19 June 2025), they just keep telling my case handler their is a problem with my account but no-one at BG has the intelligence or ability to sort it out. I haven't had a statement since July 2024! Would I recommend British Gas to anyone - not in a million years!!!!!
Date of experience: July 4, 2025
MC
Gas and electricity engineer
Very nice guy very neat and tidy a true professional very informative new what he was doing and prompt
Date of experience: July 4, 2025
JH
Brilliant
Engineer was on time,very polite,explained everything before he started...he was brilliant with my special needs child who wanted to help(pass tools to him)..the area was left clean and tidy and he asked if I needed help to put any furniture back before he left
Date of experience: July 4, 2025
RH
The engineer was very efficient.
The engineer was on time, polite and very informative throughout his visit here.
Date of experience: July 4, 2025
GT
The engineers are really patient and…
The engineers are really patient and don’t leave the problem till the problem is fixed. Can’t speak highly enough of the level of service I receive from British Gas home care. I’ve been with them over ten years now and wouldn’t swap them for anyone else.
Date of experience: July 4, 2025
The CrowdTrust Experience⭐
We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.