BR
British Gas
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I have been trying to get a statement since October 2024
I have been trying to get a statement of account and refund from British Gas since October 2024. I handed the problem to the Energy Ombudsman in February 2025 but am still waiting for British Gas to comply with their decision (by 19 June 2025), they just keep telling my case handler their is a problem with my account but no-one at BG has the intelligence or ability to sort it out. I haven't had a statement since July 2024! Would I recommend British Gas to anyone - not in a million years!!!!!