BR
British Gas
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People you can trust.
From the outset the engineer was friendly and wasn't judgmental when I explained how I suspected the fault had arisen. He kept me informed of his findings whilst he worked, he explained what was required to rectify the fault and then fixed the fault. He provided safety information on my electrical system and explained my options going forward. He even made a point of cleaning up afterwards which was appreciated as not all engineers do. All in all a very decent guy who clearly knew his stuff and cracked on and got the job done.