Job was done professionally.
Job was done professionally.
4.5
Great
100 reviews
5-star
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1-star
💬Hasn't replied to negative reviews
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Review summary
British Gas receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
Switching company email to say British…
Switching company email to say British Gas will save me money. They quote me a higher price than what I now pay. I get a ring on my doorbell from a couple of young females who tell me they can save me money by me switching to British Gas, When I get the rates from them, they are more expensive. Today I am in town and British Gas have a stall there. I am waiting to meet my wife and am approached by a man representing who asks if I pay for gas and electric. I tell him I do but they British Gas are more expensive so I would be stupid to switch. I am not stupid! Moral of the story. Do not believe British Gas!
Good engineer
Very helpful Engineeri and supportive
Unauthorised transfer to British Gas ... what's going on!
I would normally keep such things between the energy supplier and me but since British Gas have asked me to leave a review they have provoked me. My account has been transferred from OVO Energy to British Gas by an "erroneous transfer". What that actually means is that I have been forcibly transferred against my will with no input from me whatsoever due to some kind of error. Representatives of both energy suppliers are very sympathetic on the phone but the fact remains they haven't been able to sort out this complete mess and transfer me back to my old account. They hide behind the process to avoid responsibility for what they have done and have the cheek to say that I have a 14 day cooling off period. They also tell me that it could take up to 12 weeks to transfer me back. In reality what that probably really means is that they have 12 weeks to do it by law. The two things are not the same. Lastly, there is something called Data Protection (GDPR). Under GDPR, to the best of my knowledge you can't blame the computer system for a mistake. So how have you got my details British Gas? It's certainly not from me. If I could give a Zero I would but 1 is the lower score I am permitted to give.
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
www.britishgas.co.uk
All reviews
100 total • Write a review
Showing 91 - 96 of 96 reviews
NB
My boiler issues
I was able to book an engineer on line with ease, Hurun was very polite, and informative, he explained everything he was doing and why. A very pleasant and chatty young man.
Date of experience: July 4, 2025
GM
Hopeless British Gas …
After speaking to automated answering machines for ages British Gas then leaves customers on the end of the phone for an hour then when they answer they interupted the call and hung up after 20 seconds They are hopeless after making a complete mess of my meter reading by taking figures out of thin air and making repeated guesses at what to bill me they refuse to speak to customers I've now bought shares in British Gas and will be bringing it up at the next AGM Hopefully many more customers will do the same and we can hold the management to account. SO WHY DONT THEY JUST PROVIDE AN EMAIL ADDRESS TO CONTACT INSTEAD OF OBSCURE CONTACT DETAILS BECAUSE THEY DON'T REALLY WANT TO DEAL WITH COMPLAINTS ?
Date of experience: July 4, 2025
df
British Gas reliable and competitive
British Gas took over my supply and dual fuel account when my former supplier ceased trading. Since then my account has been monitored and upgraded several times to ensure I pay an economical rate for the fuel I use. The advice I receive from the company is always on point and has proved over time to be less expensive than their competitors. I feel that the options on offer always have my best interests at heart. I am very happy to be with British Gas.
Date of experience: July 4, 2025
BD
Tariff review.
As a 78 year old widower l was concerned l was choosing the right new tariff for my gas.l contacted British gas and spoke to a man via email who was very helpful. Helping and confirming what l was doing was correct. That was a few weeks ago so cannot remember every detail. I am sorry l can't remember his name but l was very greatful for his help assistance.
Date of experience: July 4, 2025
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