Job was done professionally.
Job was done professionally.
4.5
Great
100 reviews
5-star
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1-star
💬Hasn't replied to negative reviews
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Review summary
British Gas receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
Switching company email to say British…
Switching company email to say British Gas will save me money. They quote me a higher price than what I now pay. I get a ring on my doorbell from a couple of young females who tell me they can save me money by me switching to British Gas, When I get the rates from them, they are more expensive. Today I am in town and British Gas have a stall there. I am waiting to meet my wife and am approached by a man representing who asks if I pay for gas and electric. I tell him I do but they British Gas are more expensive so I would be stupid to switch. I am not stupid! Moral of the story. Do not believe British Gas!
Good engineer
Very helpful Engineeri and supportive
Unauthorised transfer to British Gas ... what's going on!
I would normally keep such things between the energy supplier and me but since British Gas have asked me to leave a review they have provoked me. My account has been transferred from OVO Energy to British Gas by an "erroneous transfer". What that actually means is that I have been forcibly transferred against my will with no input from me whatsoever due to some kind of error. Representatives of both energy suppliers are very sympathetic on the phone but the fact remains they haven't been able to sort out this complete mess and transfer me back to my old account. They hide behind the process to avoid responsibility for what they have done and have the cheek to say that I have a 14 day cooling off period. They also tell me that it could take up to 12 weeks to transfer me back. In reality what that probably really means is that they have 12 weeks to do it by law. The two things are not the same. Lastly, there is something called Data Protection (GDPR). Under GDPR, to the best of my knowledge you can't blame the computer system for a mistake. So how have you got my details British Gas? It's certainly not from me. If I could give a Zero I would but 1 is the lower score I am permitted to give.
Company details
Information provided by various external sources
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Contact info
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Website
www.britishgas.co.uk
All reviews
100 total • Write a review
Showing 1 - 10 of 96 reviews
RP
British Gas is shambolic
British Gas is shambolic. You cannot get hold of anyone, the chat line never works, I booked an appointment for 17 July 2025 as they have visited three times to sort out my smart meter, of course they can’t even get that right. They sent me an email a couple of days ago saying they had booked it for the 10 July 2025. Well I shall be sunning myself in Cyprus then, couldn’t get anything to work on their useless web page to cancel it. You couldn’t make it up.
Date of experience: July 4, 2025
SW
British Gas Engineer came to service…
British Gas Engineer came to service our boiler. Was very helpful. He called before arriving which meant we didn’t need to stay in all day. Very clean and tidy. Excellent service.
Date of experience: July 4, 2025
M&
Very quick responses from first class…
Very quick responses from first class engineers.
Date of experience: July 4, 2025
MP
British Gas professional
Being very professional..respected my home..kept Mr updated on arrival time
Date of experience: July 4, 2025
LT
After editing my review yesterday I got…
After editing my review yesterday I got a quick reply from the British gas with a link guiding to the British gas social media. I go and write down my enquiry and a screenshot of my review as recommended by the British gas reply and they wanted me to call the customer service... No solution.
Date of experience: July 4, 2025
MG
Highly recommend
I am so happy with the service I received from British Gas today. Had a new smart meter installed. Very friendly. Explained everything she was going to do and how long it was going to take. Took time to explain how it all works and gave me great advice. Highly recommend
Date of experience: July 4, 2025
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