Job was done professionally.
Job was done professionally.
4.5
Great
100 reviews
5-star
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1-star
💬Hasn't replied to negative reviews
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Review summary
British Gas receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
Switching company email to say British…
Switching company email to say British Gas will save me money. They quote me a higher price than what I now pay. I get a ring on my doorbell from a couple of young females who tell me they can save me money by me switching to British Gas, When I get the rates from them, they are more expensive. Today I am in town and British Gas have a stall there. I am waiting to meet my wife and am approached by a man representing who asks if I pay for gas and electric. I tell him I do but they British Gas are more expensive so I would be stupid to switch. I am not stupid! Moral of the story. Do not believe British Gas!
Good engineer
Very helpful Engineeri and supportive
Unauthorised transfer to British Gas ... what's going on!
I would normally keep such things between the energy supplier and me but since British Gas have asked me to leave a review they have provoked me. My account has been transferred from OVO Energy to British Gas by an "erroneous transfer". What that actually means is that I have been forcibly transferred against my will with no input from me whatsoever due to some kind of error. Representatives of both energy suppliers are very sympathetic on the phone but the fact remains they haven't been able to sort out this complete mess and transfer me back to my old account. They hide behind the process to avoid responsibility for what they have done and have the cheek to say that I have a 14 day cooling off period. They also tell me that it could take up to 12 weeks to transfer me back. In reality what that probably really means is that they have 12 weeks to do it by law. The two things are not the same. Lastly, there is something called Data Protection (GDPR). Under GDPR, to the best of my knowledge you can't blame the computer system for a mistake. So how have you got my details British Gas? It's certainly not from me. If I could give a Zero I would but 1 is the lower score I am permitted to give.
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
www.britishgas.co.uk
All reviews
100 total • Write a review
Showing 51 - 60 of 96 reviews
MD
Quick, Efficient and Helpful
The engineer was quick completing the service, helpful with advice and friendly.
Date of experience: July 4, 2025
AF
The engineer arrived on time
The engineer arrived on time, he was very efficient and friendly
Date of experience: July 4, 2025
CH
Recently had smart meters fitted found…
Recently had smart meters fitted found British Gas very professional from start of process to finish would recommend to anyone.
Date of experience: July 4, 2025
KP
Engineer was professional and…
Engineer was professional and knowledgeable answering all questions that I had regarding my boiler. Great service provided same day call out.
Date of experience: July 4, 2025
KG
Britsh Gas Lite Business Customer Issue
I am not a business owner yet being charged business rates and I am banging my head against a brick wall trying to get this rectified. Can't call - third time it has been logged and get the same response. So disappointed with service.
Date of experience: July 4, 2025
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