Awesome stay and great group to rent…
Awesome stay and great group to rent from. Will use again.

Brett/Robinson Vacation Rentals specializes in providing a diverse selection of vacation rental properties along the Gulf Shores and Orange Beach areas. The company offers a range of accommodations, including condos and beach houses, catering to families, couples, and groups seeking a memorable getaway. With an extensive portfolio of properties, Brett/Robinson aims to meet the varying needs of vacationers looking for beachfront access, modern amenities, and a comfortable stay. The company’s website, www.brett-robinson.com, features an easy-to-navigate platform where customers can browse available rentals, check rates, and make reservations. Targeting individuals and families interested in vacationing in Alabama's coastal regions, Brett/Robinson provides essential information to help guests plan their ideal vacation experience.
Brett/Robinson Vacation Rentals receives a mix of feedback from customers, with a notable portion expressing dissatisfaction. Many reviewers appreciate the quality of the condos, highlighting comfortable beds and well-maintained units, particularly at locations like Phoenix IX.
However, numerous complaints arise regarding cleanliness and maintenance issues, with reports of mold infestations, bed bugs, and dirty linens in various units. Customers also voice frustration over poor customer service, including long wait times for check-in and unresponsive staff. While some guests commend individual team members for their assistance, the overall sentiment reflects significant concerns about the condition of the properties and the company's handling of issues. Consequently, the prevailing sentiment leans towards the negative.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 2 |
| Sep 24 | — | 0 |
| Oct 24 | 1.0 | 2 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | — | 0 |
| May 25 | — | 0 |
| Jun 25 | 1.0 | 1 |
| Jul 25 | 3.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“The staff here are very friendly and helpful and the premises are immaculate”
“I am staying at Phoenix I, and someone threw a white powdery water mix on one side of my black car”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vacation Rentals.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.0 out of 5 (good) | 100 out of 100 | 3.9 out of 5 (good) | 3.6 out of 5 (good) | 2.9 out of 5 (fair) | — | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.8 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.6 out of 5 (good) | — | 1,050 |
Bottom line: Brett/Robinson Vacation Rentals is #5 of 5 on overall rating in this group. On value, Alfa Travel scores higher (4.6 vs 2.9).
500 reviews of Brett/Robinson Vacation Rentals. Filter by what matters to you.
Awesome stay and great group to rent from. Will use again.
We are in Phoenix V. We are happy that they treat us so good. We’ve come 12 years.
This was the best condo we have ever stayed in at Phoenix X! Beautiful with everything you need! Love 314!
We had a wonderful time in Orange Beach. Brett Robinson offered many trips which we enjoyed. The employees were very courteous and obliging. We stayed in Phoenix V. The condo was pleasant and we felt “at home”. We recommend everyone that is thinking about renting to contact Brett Robinson.
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This was our first experience renting a condo thru Brett/ Robinson Vacation Rental’s. Our two-bedroom condo was very nicely furnished including granite countertops in kitchen and bathrooms, updated appliances, cupboards complete with dishes, glasses, silverware, utensils, pots and pans, serving dishes, etc. upon our arrival. The views of the Gulf were so beautiful from our patio and listening to the waves at night was a real bonus as we can’t enjoy this in Nebraska. There was a broken frame on the master king bed and a very rusty patio furniture set which we brought to the attention of the staff at Brett/Robinson. During our stay, we had a few minor maintenance issues that the staff addressed immediately and we were very impressed and pleased with the quick and professional service they gave to us. Because our unit was privately owned, the staff had to contact the owners about replacing the patio furniture and fixing or replacing the bed so our six-week stay was a bit uncomfortable sleeping. Hopefully, these items will be resolved when we return next year. We loved the location of Phoenix II, all the amenities offered at The Phoenix properties and the cleanliness. All the properties are very well maintained and the entire staff is very friendly and helpful at all times. We thank the owners for sharing their beautiful home with us! We were very pleased with Brett/Robinson Vacation Rentals and can’t wait to return next year.
This was our first time staying in a Condo in Alabama. Our Condo was perfect. The scenery was awesome. We are coming back this year however we can not stay at your place because we have to bring our 11 year old cat with us. We would have loved to stay at your condo's again but since all your condo's are no pets we are unable to.
This is the 12th year we have rented through Brett Robinson and we have already signed up for 2020. This company is very considerate of renters. They arrange social events and supply coffee for morning chats. Each year we get a fish fry dinner as a thank-you for renting. We get a discount after five years and another after 10. When something goes wrong in the condo, repairs are made quickly. Suggestions are made to owners on how to keep their condos in great shape. It is very easy to reserve a unit for the next year. They have kept our deposit low and they have a reasonable cancellation policy. We are very satisfied with Brett Robinson.
I have been renting the same condo for 5 years through Brett Robinson. I have no complaints - in fact the way I've been treated has been very dependable & helpful. One year I forgot to take my bathrobe home with me and it was mailed to me. That’s service!!! I would recommend going through Brett Robinson for rentals in Gulf Shores without hesitation.
This was the first time my husband and I went South for any length of time and we spent the month of February at Phienix All Suites West in Gulf Shores. We loved every minute. The staff, especially Theresa, was so sweet and helpful and the accommodations comfortable, clean and spacious. Thank you for making our stay so special!! May God bless you all!
Nice place. Lots of other friendly snowbirds that we shared time with. Our condo was clean and nice, freshly painted prior to our arrival. Great view of the beach from the 11th floor balcony with nice deck furniture we used a lot. The two easy chairs in the living room could be updated as could the bed in the bedroom as they showed a fair amount of wear. The couch looked fairly new and a new stove was installed during our stay. We had problems with a cupboard door along with the lock on the front door and maintenance responded very quickly. I was disappointed many times to see Brett Robinson employees who worked at the front desk taking parking spaces relatively close to the door (not in handicapped spaces which I didn’t need anyway) when I think those spaces should reserved for paying guests. Employees should park in outlying parking areas further from the building. Overall a pretty nice place to stay.
Clean rooms, great locations, kind staff.
Brett/Robinson Vacation Rentals specializes in providing a diverse selection of vacation rental properties along the Gulf Shores and Orange Beach areas. The company offers a range of accommodations, including condos and beach houses, catering to families, couples, and groups seeking a memorable getaway. With an extensive portfolio of properties, Brett/Robinson aims to meet the varying needs of vacationers looking for beachfront access, modern amenities, and a comfortable stay. The company’s website, www.brett-robinson.com, features an easy-to-navigate platform where customers can browse available rentals, check rates, and make reservations. Targeting individuals and families interested in vacationing in Alabama's coastal regions, Brett/Robinson provides essential information to help guests plan their ideal vacation experience.
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