Awesome condo with a spectacular view
Awesome condo with a spectacular view. It was a great time for the whole family!

Brett/Robinson Vacation Rentals specializes in providing a diverse selection of vacation rental properties along the Gulf Shores and Orange Beach areas. The company offers a range of accommodations, including condos and beach houses, catering to families, couples, and groups seeking a memorable getaway. With an extensive portfolio of properties, Brett/Robinson aims to meet the varying needs of vacationers looking for beachfront access, modern amenities, and a comfortable stay. The company’s website, www.brett-robinson.com, features an easy-to-navigate platform where customers can browse available rentals, check rates, and make reservations. Targeting individuals and families interested in vacationing in Alabama's coastal regions, Brett/Robinson provides essential information to help guests plan their ideal vacation experience.
Brett/Robinson Vacation Rentals receives a mix of feedback from customers, with a notable portion expressing dissatisfaction. Many reviewers appreciate the quality of the condos, highlighting comfortable beds and well-maintained units, particularly at locations like Phoenix IX.
However, numerous complaints arise regarding cleanliness and maintenance issues, with reports of mold infestations, bed bugs, and dirty linens in various units. Customers also voice frustration over poor customer service, including long wait times for check-in and unresponsive staff. While some guests commend individual team members for their assistance, the overall sentiment reflects significant concerns about the condition of the properties and the company's handling of issues. Consequently, the prevailing sentiment leans towards the negative.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 2 |
| Sep 24 | — | 0 |
| Oct 24 | 1.0 | 2 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | — | 0 |
| May 25 | — | 0 |
| Jun 25 | 1.0 | 1 |
| Jul 25 | 3.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“The staff here are very friendly and helpful and the premises are immaculate”
“I am staying at Phoenix I, and someone threw a white powdery water mix on one side of my black car”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vacation Rentals.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.0 out of 5 (good) | 100 out of 100 | 3.9 out of 5 (good) | 3.6 out of 5 (good) | 2.9 out of 5 (fair) | — | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.8 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.6 out of 5 (good) | — | 1,050 |
Bottom line: Brett/Robinson Vacation Rentals is #5 of 5 on overall rating in this group. On value, Alfa Travel scores higher (4.6 vs 2.9).
500 reviews of Brett/Robinson Vacation Rentals. Filter by what matters to you.
Awesome condo with a spectacular view. It was a great time for the whole family!
Brett Robinson is great to work with. Our room at the Phoenix on the Bay was nice & roomy. I would have given 5 stars but the balcony needed to be swept and the furniture wiped down. Also, the sofa in the living room had stains on it and really needs to be replaced; seems like the springs are shot. We loved the location and convenience to everything. We will definitely look at staying at Phoenix on the Bay again.
I loved my condo 1010. It was amazing. Beautiful decor, comfortable beds, spacious rooms. It was over the top. The furniture was so beautiful and comfortable. The kitchen was fully stocked with beautiful dishes and glassware. Every kitchen gadget imaginable. I loved the wet bar with the ice maker and wine fridge. We were there spring break the first of April.the weather could have been warmer. I wish the outdoor pool was heated because I wanted to lay on the sun but the kids who need supervision wanted to be inside with the heated pools. Loved the area. Loved the grocery carts easily available for lugging in beach toys, groceries and packing.
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We loved the condo, very nice!! We are from Arkansas and come to Orange Beach every year. This is the nicest place we have stayed. My grand children had a blast while they were here. Can’t wait until we can come back!
The weather was chilly, which is always possible on spring break.... We were really disappointed to learn only after arrival that none of the outdoor pools were heated. Total bummer. Our dryer hardly worked. After a couple of days of trying to figure out if the problem was the dryer or the user, we put in a maintenance request. the maintenance man stopped by to check it out, but said it wasn't an emergency so he wasn't going to fix it right then. Although I agree, it was not an emergency... It definitely was a total bummer to not be able to bring our laundry home clean.
Love the condo! There was a few real problems. The carpet is very dirty. The king bed mattress is in terrible shape. Living room sofas are dirty. The cleaning crew did a very bad job.
We are in Phoenix V. We are happy that they treat us so good. We’ve come 12 years.
Our condo was very clean, attractive and for the most part comfortable. The kitchen was a little sparse for utensils, glasses and the knives were cheap and needed sharping. The couch sagged a lot and should be ungraded, in my opinion. The bed in the master was very comfortable. We enjoyed the first floor to be able to walk right out the door to the pool and beach. There is a background noise off and on and it seems like it's all over the building. It may be related to the water pipes but it was annoying. The indoor pool was a blessing.
An owner from VRBO canceled our reservation that I had booked 6 months before, less than 24 hours before our arrival, and Brett/Robinson staff helped accomodate this stressed out mom, dad, and 5 young children that had nowhere to stay then, over 4th of July! Very helpful, and the condos were fantastic!
We had a wonderful time in Orange Beach. Brett Robinson offered many trips which we enjoyed. The employees were very courteous and obliging. We stayed in Phoenix V. The condo was pleasant and we felt “at home”. We recommend everyone that is thinking about renting to contact Brett Robinson.
Brett/Robinson Vacation Rentals specializes in providing a diverse selection of vacation rental properties along the Gulf Shores and Orange Beach areas. The company offers a range of accommodations, including condos and beach houses, catering to families, couples, and groups seeking a memorable getaway. With an extensive portfolio of properties, Brett/Robinson aims to meet the varying needs of vacationers looking for beachfront access, modern amenities, and a comfortable stay. The company’s website, www.brett-robinson.com, features an easy-to-navigate platform where customers can browse available rentals, check rates, and make reservations. Targeting individuals and families interested in vacationing in Alabama's coastal regions, Brett/Robinson provides essential information to help guests plan their ideal vacation experience.
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