Spacious and very clean
Spacious and very clean! Great place to play and relax!

Brett/Robinson Vacation Rentals specializes in providing a diverse selection of vacation rental properties along the Gulf Shores and Orange Beach areas. The company offers a range of accommodations, including condos and beach houses, catering to families, couples, and groups seeking a memorable getaway. With an extensive portfolio of properties, Brett/Robinson aims to meet the varying needs of vacationers looking for beachfront access, modern amenities, and a comfortable stay. The company’s website, www.brett-robinson.com, features an easy-to-navigate platform where customers can browse available rentals, check rates, and make reservations. Targeting individuals and families interested in vacationing in Alabama's coastal regions, Brett/Robinson provides essential information to help guests plan their ideal vacation experience.
Brett/Robinson Vacation Rentals receives a mix of feedback from customers, with a notable portion expressing dissatisfaction. Many reviewers appreciate the quality of the condos, highlighting comfortable beds and well-maintained units, particularly at locations like Phoenix IX.
However, numerous complaints arise regarding cleanliness and maintenance issues, with reports of mold infestations, bed bugs, and dirty linens in various units. Customers also voice frustration over poor customer service, including long wait times for check-in and unresponsive staff. While some guests commend individual team members for their assistance, the overall sentiment reflects significant concerns about the condition of the properties and the company's handling of issues. Consequently, the prevailing sentiment leans towards the negative.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 2 |
| Sep 24 | — | 0 |
| Oct 24 | 1.0 | 2 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | — | 0 |
| May 25 | — | 0 |
| Jun 25 | 1.0 | 1 |
| Jul 25 | 3.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“The staff here are very friendly and helpful and the premises are immaculate”
“I am staying at Phoenix I, and someone threw a white powdery water mix on one side of my black car”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vacation Rentals.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.0 out of 5 (good) | 100 out of 100 | 3.9 out of 5 (good) | 3.6 out of 5 (good) | 2.9 out of 5 (fair) | — | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.8 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.6 out of 5 (good) | — | 1,050 |
Bottom line: Brett/Robinson Vacation Rentals is #5 of 5 on overall rating in this group. On value, Alfa Travel scores higher (4.6 vs 2.9).
500 reviews of Brett/Robinson Vacation Rentals. Filter by what matters to you.
Booking was a breeze. Very polite and staff was very helpful. The Phoenix Orange condo was awesome! Enjoyed our stay there and the wedding was beautiful!!!
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
The front desk was very helpful. The unit needed some work. Electrical outlets were not working and the bedroom ceiling had an active leak in it. The ceiling had been patched (poorly) in three areas. The Complex was awesome! Very clean and impressive.
Rules need to be clearly stated somewhere--beach towels couldn't hang over the balcony, our beach cart wasn't allowed to leave outside our condo door (it had to be kept inside our condo). There needs to be numbers clearly painted in the parking garage to indicate what floor you are on AND mirrors need to be installed everywhere in the parking garage (because people come fast around those corners and you dont know when someone is coming around a corner and it is very easy to hit someone). Our condo was very nice, decor, furniture, etc. In our condo we continually had to reset the TV and we went 6 days without wifi (and it was turned in on Saturday and Monday). We will definitely stay here again.
It’s hard to beat what you get at Phoenix West 2. Specifically 1506, the decor is outstanding, the size of the condo is enormous, and you can fit (in our case) 8 comfortably without feeling like you are cramped. Top notch beach front view along with hours of the lazy river and playing in the Gulf. The location is excellent. Easy drive if you want to go do things in Orange Beach or Gulf Shores. This was our third visit to a Phoenix property and we will be back again.
It is a really nice place. The grand kids loved the pool and the lazy river. Parking was a bit of a problem. I think they should at least come in and replace toilet tissue and paper towels. They should also put in some gas grills where guest don't have to go out and buy charcoal and lighter. The last beach condo I stayed in had all gas grills and if you told them what time you wanted to grill they would go out and light them for you.
This is the second time we have visited Orange Beach and used brett/robinson vacation rentals. I am very satisfied with them. They were very helpful in finding the right room for my family. I would use them again. I liked the hassle free check out. The rooms we stayed in were great. I felt they were well maintained, safe and clean. My only suggestion is that the outside grills need to be replaced. People were complaining about how slow they were.
We lost our parents within 9 months of each other, so last year was our first sister trip! By the way, there are 5 of us sisters! This year I chose to book a week at Phoenix West II and it did not disappoint!! Phoenix West II is the absolute best of the best and unit 706 was amazing!!!! It was the best sister trip, ever!
I gave 3 stars since the condo was really spacious, but the furniture in it needs some severe cleaning or replacement, it has black nasty looking spots all over it, the refrigerator barely kept stuff cold but the freezer part work Great! Patio furniture could be better. For the price of this condo 1507, you would think it wouldn’t have these issues. the bedrooms and bathrooms are great size They just need to fix these few issue then I could give a perfect 5 stars
Brett/Robinson Vacation Rentals specializes in providing a diverse selection of vacation rental properties along the Gulf Shores and Orange Beach areas. The company offers a range of accommodations, including condos and beach houses, catering to families, couples, and groups seeking a memorable getaway. With an extensive portfolio of properties, Brett/Robinson aims to meet the varying needs of vacationers looking for beachfront access, modern amenities, and a comfortable stay. The company’s website, www.brett-robinson.com, features an easy-to-navigate platform where customers can browse available rentals, check rates, and make reservations. Targeting individuals and families interested in vacationing in Alabama's coastal regions, Brett/Robinson provides essential information to help guests plan their ideal vacation experience.
This profile hasn't been claimed by the business owner.