Review summary

Bord Gáis Energy has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

See what reviewers are saying

c

customer

2 out of 5 stars
I have had an outstanding complaint unresloved since November 2024

I have had an outstanding complaint since November 2024. In the 1 year 1 was issued with two very large bills over 1k each time (I live in a 1 bed apartment and work in the office for reference) so this just did not make sense to me. The issue is still on going, that bill was suppose to be frozen until the issue was resolved but as of last week I am now down 1k as the amount was taken from my bank. I have found it very difficult or at all possible to get updates on this situation from the complaint team. the Customer service operators have tired their best to help but as there is no direct contact to the complaint team this issue is just causing unnecessary stress and anxiety.

KK

Karena Keogh

5 out of 5 stars
Bord Gais are the best value supplier I…

Bord Gais are the best value supplier I have had experience wit in years.

AO

Alexey Ovriakh

5 out of 5 stars
Great customer service and rates!

I am really happy with the level of customer service Bord Gais provides. Also, the Electricity and Gas rates are good!

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All reviews

585 total • Write a review

Showing 481 - 490 of 581 reviews
ÉM
2 out of 5 stars

Terrible Door to Door Sales Experience

Terrible Door to Door Sales Experience I'm waiting for the contract to end next month, then I'll finally be free! Prior to the rates on Electricity & Gas going up the prices were ok. But their support team is useless - toke three calls to get my billing details setup correctly

Date of experience: May 11, 2022

SH
1 out of 5 stars

AVOID!!!!!!!

They double charged me and took money from my account leaving me penniless. Spent hours on phone to be met with inhumane treatment, stonewalling, gaslighting and given the runaround. Worst company to deal with. AVOID!!!!!!!

Date of experience: May 10, 2022

A
1 out of 5 stars

Issues and customer service that do not want to help (or do not know how)

I had my smart meter installed recently and wanted to switch to one of the smart plans. I am their customer for last 9 years. Logged in online, chose the plan I wanted and waited, and waited, and waited some more. Nothing happened, still on the old plan. No reply to emails, waiting on the phone for 20-30mins and then giving up. Got reply from them eventually, saying they do not see any issue with my account or any requests to change my plan. Avoid

Date of experience: May 10, 2022

N
1 out of 5 stars

Very bad customer service

I wish I could give minus rating to them. Their customer service is pathetic. despite me having opted for email/phone, they never sent any communications of the end of contract and removed the affinity discount and increased my gas and electricity bill significantly. When I called them to restore it, they refused to roll over the contract from the end date. They have no mechanism for grievance redressal and also least interested in doing so. I will switch and would never return to them.

Date of experience: May 10, 2022

U

Una

US

1 out of 5 stars

I got an incorrect final bill. Displaced responsibility. Cannot email them

I got an incorrect final bill - min 4x what was due. Much higher than the current meter reading a month later!!! Bordgais told me I'd have to get correct reading from my new supplier. New supplier told me that is between me and BGais! Stuck in a loop. Surely Bord Gais can get the correct reading the same way new supplier can! No email option to Bord Gais. Had to fill out Online customer contact form , then got fail error on submission, I had to start again. Then submitted again. I get no copy of my correspondence!!!

Date of experience: May 6, 2022

NC
5 out of 5 stars

With them since 2016

With them since 2016, never had any problems. when have a problem, sort it promptly by chat, phone or email.

Date of experience: May 4, 2022

cC
1 out of 5 stars

Worst customer service ever

Worst customer service ever. Received a bill in March for 1252.00. My usual bills are approx 250.00. I was advised that my bill has been estimated since 2019 even though I have submitted numerous metre readings in this time but no record of them. I was advised to turn off everything for at least four hours and check the metre before & after this period. Was due a callback the following day. No one has called since, spent 50 minutes on the phone this evening going around in circles, I felt like I was talking to a robot. No one is willing to help, answer an email or call back. I'm at a loss as to where to go from here. The worst I have ever dealt with.

Date of experience: April 27, 2022

JL
1 out of 5 stars

Bord gais

If I could give 'minus stars' I would!! Bord gais don’t know what CUSTOMER SERVICE is! They’ll PROMISE YOU THE EARTH but none of their promises will come to ANYTHING! Misinformation is RIFE! NOTHING bord gais employees say should be trusted which leads me to wonder HOW WELL THEY ARE TRAINED? When THINGS GO WRONG, bord gais DOESN’T TAKE RESPONSIBILITY. They ‘RUN FOR COVER’ and BLAME SOMEONE ELSE!

Date of experience: April 22, 2022

s
1 out of 5 stars

same problem as P E A R had

same problem as P E A R had, they got paid from the government credit then I paid for the same period again from my direct debit, i have asked the bank to claw it back for me if they cant then its back to the solicitors AGAIN, STICK WITH ELECTRIC IRELAND

Date of experience: April 12, 2022

Pe
1 out of 5 stars

Very disappointed this morning

Very disappointed this morning. Payment for 200.00e from government was received by them on the 5/4/22 leaving me in credit. However they took another payment from my bank account today which has already been paid for. Has this happened to anybody else?

Date of experience: April 7, 2022

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