BO
Bord Gáis Energy
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Issues and customer service that do not want to help (or do not know how)
I had my smart meter installed recently and wanted to switch to one of the smart plans. I am their customer for last 9 years. Logged in online, chose the plan I wanted and waited, and waited, and waited some more. Nothing happened, still on the old plan. No reply to emails, waiting on the phone for 20-30mins and then giving up. Got reply from them eventually, saying they do not see any issue with my account or any requests to change my plan. Avoid