Bite Squad

3.958 out of 5 stars
4.0
Great1,000 reviews

TrustScore

4.0
3.958 out of 5 stars
Great
5 out of 5 stars
666
4 out of 5 stars
67
3 out of 5 stars
32
2 out of 5 stars
29
1 out of 5 stars
206
1,000 reviews in total

Review summary

Bite Squad has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
1 out of 5 stars
1/5

SCAM CHARGES Absolutely HORRIBLE APP.

Absolutely HORRIBLE APP.. I don't even remember ever ordering BITESQUAD but I CANNOT GET THE CHARGES TO STOP!!! EVERY M...Read more

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0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

Awful company; does not value its customers

If you see your order using this 3rd party service.. CANCEL IMMEDIATELY!!! I Googled a popular pizza place and was taken...Read more

0
0
🔥 High engagement
POPULAR
2 out of 5 stars
2/5

There was no communication as to…

There was no communication as to delivery information. Upon the delivery of our pizza, the Bitesquad driver rang the doo...Read more

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0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

Total RIP OFF

Total RIP OFF, CHARGES $69 for a $35 MEAL. Contact them and they said no REFUND WHEN WE DID NOT receive THE MEAL! THIS F...Read more

0
0
🔥 High engagement

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Filter by rating:
Margaret
Margaret
1 reviews
almost 4 years ago
5 out of 5 stars

Food was hot and fresh

Food was hot and fresh, excellent timing for delivery. Thank you!

Helpful?
almost 4 years ago
5 out of 5 stars

Food came quickly and was hot and…

Food came quickly and was hot and absolutely delicious! The driver was super nice :)

Helpful?
Jenee' Moore
Jenee' Moore
1 reviews
almost 4 years ago
2 out of 5 stars

It too two hours to get my food

It took two hours to get my food. But, not long after it was noted the driver picked my food up. I ordered from Scotties and they ignored EVERY note I asked such as no salad, sour cream, request for silverware, etc.

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Mai Yang
Mai Yang
1 reviews
almost 4 years ago
1 out of 5 stars

don't waste your time

don't waste your time, they take over 2 hours plus for your delivers, they cancel your orders unexpectedly, and their way of compensating your time wasted is only $5 after you spent hundreds of dollars everyday. customer service is stupid and can't solve anything. Take your business somewhere else where they actually care

Helpful?
Stephanie
Stephanie
1 reviews
almost 4 years ago
4 out of 5 stars

Order was perfect and still hot when it…

Order was perfect and still hot when it reached my house

Helpful?
Linda S
Linda S
1 reviews
almost 4 years ago
5 out of 5 stars

Rodlee driver was AWESOME!

Rodlee driver was AWESOME!! Fast pick up and delivery! Consolidated Theaters shorted out order and Rodlee went back to retrieve the shortage. Consolidated Theaters made up for the shortage and gave us an extra treat. Well done. Food was great! Thank you driver Rodlee!

Helpful?
Lynn
Lynn
1 reviews
almost 4 years ago
1 out of 5 stars

Unreliable and dishonest

Used the app for a few months and finally decided to stick with more reputable delivery services. Placed a $40 order and it was never delivered. This is the 3rd time they didn’t deliver the first two times they offered a credit to my account which is accepted this time I had enough and asked for a refund to my credit card they refused to issue me a refund despite me never getting my food. Nothing short of a scam. I am in disbelief this company is still in business when they never complete a business transaction. I pay for food and delivery and never get the food. Their excuse was that the address was wrong which is false as I had checked the address twice before placing the order. If you want to pay for food you will never receive or receive it ice cold this is the app for you.

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B C
B C
1 reviews
almost 4 years ago
1 out of 5 stars

Always an issue with Bite Squad

Either Bite Squad is late delivering so the food is cold or the order is messed up or missing items. They just can’t seem to get their act together. I hate that you can’t call and speak with someone. Very poor customer service. I want to like them but they make it impossible. With the fees they charge to deliver we should be able to speak to a live person if there is an issue.

Helpful?
T Miles
T Miles
1 reviews
almost 4 years ago
5 out of 5 stars

Delivery was very quick

Delivery was very quick. Followed delivery instructions perfectly

Helpful?
almost 4 years ago
1 out of 5 stars

Bitesquad is awful

Bitesquad is awful, has no phone support, horrible canned cut and paste chat support that may not even be a real person. They are understaffed, but still take orders and money, so the food sits at the restaurant getting cold and lately has a 100% late delivery rate. Use one of the many other delivery groups in the area.

Helpful?
Gail Warren
Gail Warren
1 reviews
almost 4 years ago
4 out of 5 stars

We always love Shaner’s Pizza but it…

We always love Shaner’s Pizza but it was cold when it arrived so we had to warm it in the microwave.

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Beth Shapiro
Beth Shapiro
1 reviews
almost 4 years ago
5 out of 5 stars

The loop has tasty food and it is…

The loop has tasty food and it is always delicious! Its a hit with us. We love it. It satifies our tastebuds and fills our tummy.

Helpful?
Stacey
Stacey
1 reviews
almost 4 years ago
5 out of 5 stars

Great job!

Driver was on time, courteous, and he kept the hot stuff away from the cold stuff so that my meal was exactly as good as I had hoped it would be! Thanks!

Helpful?
Consumer
Consumer
1 reviews
almost 4 years ago
5 out of 5 stars

Food is great

Food is great. Wonderful to have a Indian restaurant that actually offers Indian spicy! Deliveries have been good with food hot and organized.

Helpful?
almost 4 years ago
5 out of 5 stars

Our order arrived right on time and…

Our order arrived right on time and every the food was still hot. Our driver James went above and beyond by carrying the order into our facility.

Helpful?
almost 4 years ago
1 out of 5 stars

I think I finally learned my lesson…

I think I finally learned my lesson with this company. For the third time in the past couple of years, my food never arrived. When I would call the restaurant, they would tell me that the food is ready but nobody ever pucked it up. So, this hapoened again last weekend. In the past when I complained, I was reimbursed within a day or so and got a nice apology. Well, this time, i message them thru their app and never heard back, also tried live customer and nobody responded. Next day, I got an “how did we do email” . I complained again. Never heard back. My week got busy, so today I contacted again thru app and was told since it was over 24 hrs sinceI placed my order and they can’t find evidence that I contacted them, there is nothing they can do. So, since I have no screenshots of my communications since it was thru their system, I’m out 60 bucks. Mad and disgusted with this business. If they do this with hundreds of customers a day, somebody is pocketing this and enjoying their scam.

Helpful?
Sharon
Sharon
1 reviews
almost 4 years ago
1 out of 5 stars

The food was very good

The food was very good, but the delivery service was not so good. The driver delivered the meal to the door and was not wearing a mask. At 7:00 pm we were told that the food had just left the restaurant, at 7:15 we got another message that is was just leaving the restaurant and would be here in 15 minutes. It didn't arrive until 7:48, needless to say it was cold.

Helpful?
Selina Dawn
Selina Dawn
1 reviews
almost 4 years ago
5 out of 5 stars

Great service

Great service, thanks for being available to help out with busy lives.

Helpful?
almost 4 years ago
4 out of 5 stars

Upside down food

Delivery time was good but my food was basically turned upside down. Driver could’ve just supported the food trays rather than carrying by the bag 🙃

Helpful?
Brett Robbins
Brett Robbins
1 reviews
almost 4 years ago
5 out of 5 stars

Excellent communication excellent…

Excellent communication excellent delivery time! Great food!! We order bite squad 2-3 times per week. Love it!!

Helpful?

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