Bite Squad

3.958 out of 5 stars
4.0
Great1,000 reviews

TrustScore

4.0
3.958 out of 5 stars
Great
5 out of 5 stars
666
4 out of 5 stars
67
3 out of 5 stars
32
2 out of 5 stars
29
1 out of 5 stars
206
1,000 reviews in total

Review summary

Bite Squad has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
1 out of 5 stars
1/5

SCAM CHARGES Absolutely HORRIBLE APP.

Absolutely HORRIBLE APP.. I don't even remember ever ordering BITESQUAD but I CANNOT GET THE CHARGES TO STOP!!! EVERY M...Read more

0
0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

Awful company; does not value its customers

If you see your order using this 3rd party service.. CANCEL IMMEDIATELY!!! I Googled a popular pizza place and was taken...Read more

0
0
🔥 High engagement
POPULAR
2 out of 5 stars
2/5

There was no communication as to…

There was no communication as to delivery information. Upon the delivery of our pizza, the Bitesquad driver rang the doo...Read more

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0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

Total RIP OFF

Total RIP OFF, CHARGES $69 for a $35 MEAL. Contact them and they said no REFUND WHEN WE DID NOT receive THE MEAL! THIS F...Read more

0
0
🔥 High engagement

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Jerry Lowery
Jerry Lowery
1 reviews
almost 4 years ago
5 out of 5 stars

Very prompt and courteous- glad to have…

Very prompt and courteous- glad to have her taking care of us. Thanks!

Helpful?
TM
TM
1 reviews
almost 4 years ago
3 out of 5 stars

Weird situation

Ordered food and an hour later the driver called and said she tried calling the restaurant 3 times to confirm our order but no one answered so she was canceling the order and putting the money as a credit on our Bite Squad account. My husband called the restaurant and when they answered, the gal told my husband that the driver told her that WE canceled the order (we did not). So the gal at the restaurant told us to reorder - we had our food in less than 30 mins. Not sure what happened the first time.

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almost 4 years ago
5 out of 5 stars

My food was delicious and the delivery…

My food was delicious and the delivery girl was so sweet. Thank you bite squad

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almost 4 years ago
5 out of 5 stars

My door dasher went above and beyond

My door dasher went out of her way to meet my needs. I had ordered through the app and forgot to change the address from my home to my work address. I called her and she rerouted immediately. The food was still hot when she arrived.

Helpful?
almost 4 years ago
2 out of 5 stars

TOO expensive

Our food was great, our driver was great, the $23 in fees (not including the tip for our driver) is not great. We ordered 2 entrees and 2 appetizers for $48 and had $23 in fees on top of that. Too many fees that I'm not sure go towards the driver's wage. Very expensive, considering Bite Squad takes a percentage of the sale from the restaurant.

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almost 4 years ago
4 out of 5 stars

Good food

The food was hot, everything was as ordered and driver was great. Good food and service.

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Bia
Bia
1 reviews
almost 4 years ago
5 out of 5 stars

Amazing service

Amazing service

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almost 4 years ago
5 out of 5 stars

Absolutely fantastic!

Brian the driver was fantastic - courteous and quick delivery, the food was warm, A++!

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MichaelaH
MichaelaH
1 reviews
almost 4 years ago
2 out of 5 stars

Horrible driver

The Service from BiteSquad was not good. According to the map, the driver drove 10-15 minutes the other way. Stopped somewhere for about 5-8 minutes and then headed back to my house to drop off my food. At this point, my food was barely warm and was soggy. Horrible service. When the driver finally got to the house, they didn’t knock or anything. I just happened to see them back out of the driveway

Helpful?
almost 4 years ago
5 out of 5 stars

The food was wonderful and fresh

The food was wonderful and fresh, the best we've had from here. The driver was great on time and followed directions.

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Devon Coleman
Devon Coleman
1 reviews
almost 4 years ago
1 out of 5 stars

Status of order showed delivered

Status of order showed delivered, but food was never delivered. Contacted someone at bite squad and they couldn’t contact the delivery person. Will never use again! Horrible! Customer service has gone to crap!

Helpful?
almost 4 years ago
5 out of 5 stars

Excellent service and driver.

Excellent service and driver.

Helpful?
almost 4 years ago
5 out of 5 stars

Great experience and service

Great experience and service

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mitzi
mitzi
1 reviews
almost 4 years ago
5 out of 5 stars

Exceptional customer service, BiteSquad

The first driver had car issues so another driver was dispatched. There was a long delay getting the food delivered but BiteSquad made up for it. The customer service people were outstanding. And even tho the food wasn't quite as piping hot as it might have been, it was quite tasty.

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Katy
Katy
1 reviews
almost 4 years ago
5 out of 5 stars

Yusuf was awesome

Yusuf was awesome! Drove through a blizzard for us. Very happy with his amazing service.

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Alicia Bailey
Alicia Bailey
1 reviews
almost 4 years ago
5 out of 5 stars

My delivery driver was amazing

My delivery driver was amazing! Food from Franks was delicious

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Kim Jones
Kim Jones
1 reviews
almost 4 years ago
5 out of 5 stars

Our driver

Our driver, Sandra M was sweet, friendly and timely. Our dinner wasn't missing anything and was quite yummy. Thank you!

Helpful?
almost 4 years ago
4 out of 5 stars

I love Bite Squad but am disappointed…

I love Bite Squad but am disappointed that the delivery people never even ring your doorbell to let you know the order was in fact delivered. They have your number but not even a text. It was chilly tonight and in the five minutes or so the order was sitting on my porch since I had no idea it was delivered left my order a little cold!!!

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almost 4 years ago
1 out of 5 stars

The driver

The driver, Keyshonna, was amazing. The Bite Squad service was terrible.

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almost 4 years ago
5 out of 5 stars

That restaurant is one of my moms…

That restaurant is one of my moms favorite and Bite Squad is the only one who picks up and delivers from them, our delivery driver was fast & friendly.

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