Bitdefender has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
I am having great difficulty trying to cancel auto-renewal of a Premium VPN subscription with Bitdefender. Bitdefender want to renew at 100% rate when online they are advertising a 50% discount!!! Their "Contact Us" link constantly times out. What to do?
Had them for 5 years. The best protection, I have never had any PC issue and im online all the time. BUTTT last year, a staff use my debit card to purchase $400 of sport betting. Thank GOD my bank USAA blocked them for suspicious activity I wont be using them anymore since they are now $80 a year and the staff are thieves and NORTON 360 has a promotion for 15usd a year... yeah no brainer
Excelente antivirus el mejor del mercado sin duda.
Pleasant people
No description available yet.
Website
www.bitdefender.com1,000 total • Write a review
When I needed to move an old inaccessible email account which held my Bitdefender account over to my current email, Bitdefender support did it smoothly and quickly.
Date of experience: October 4, 2024
PC régulièrement ralenti en raison des lourdeurs de Bitdefender puis retour à la normale grâce à sa désinstallation. La désactivation du renouvellement automatique (Méthode 1 ou 2) reste cependant impossible à ce jour. Arnaque ?
Date of experience: October 4, 2024
Snel geholpen en een duidelijk antwoord. En zo als altijd en super service.
Date of experience: October 3, 2024
I guess the security is fine. Daily use is good. But the subscription handling is hopeless. I received an email (on a email account I no longer have associated with Bitdefender) from a third party. In the mail it is stated that my payment details is outdated and my subscription is expired. I need to follow a link in the mail to update payment details. After communicating with support (which were good experience) I found that my subscription is NOT expired. Actually I don't even have a renewal deal. 1. A security company uses a (for me) unknown third party to send out payment details! 2. A security company want me to follow a link from an email! 3. A security company uses an expired email address. 4. Bitdefender do not have control of thier subscriptions I now wonder. Do they know anything about security?
Date of experience: October 3, 2024
I am using it for years now and it always kept me totally safe. If there is a problem with the program, which happened once in a period of 4 years, the service department helps you in a calm and very friendly and above all, very efficient way. My problem was solved in a few minutes.
Date of experience: October 3, 2024
US
Be warned, the customer service reps are the rudest I in my entire life. Since I purchased this antivirus, I had no access to nothing on my computer. I called and was assisted but the next day. The same thing happened which prevented me from attending my classes. I called to speak to the customer rep for help and he would interject me even before I express my frustration with the antivirus, then he hung up on me. I redialed so I could get help and the rep said the best solution they have for me is to uninstall with no money back. Stay away from this company.
Date of experience: October 3, 2024
I've used Bitdefender for several years and find the antivirus cover to be excellent. I also appreciate Safepay and the VPN. Any time I have had a question or a problem, the customer service has been excellent. I feel in safe hands.
Date of experience: October 3, 2024
The Bitdefender team took swift action against the phishing website by red-flagging it.
Date of experience: October 1, 2024
