BigMat Malta is a retail company specializing in home improvement products, catering to both DIY enthusiasts and professional contractors. The company offers a wide range of products including flooring, bathroom fixtures, kitchen units, paint, and essential hardware tools. Customers can choose from a variety of options to suit their home renovation and construction needs, with a focus on affordability and quality. In addition to its diverse product selection, BigMat Malta provides convenient services such as free delivery across Malta and Gozo for orders exceeding €50 and local pick-up options. This accessibility makes it easier for customers to acquire the materials necessary for their projects, whether they are redecorating their homes or undertaking larger construction tasks.
Reviewers express a mix of experiences with BigMat Malta, highlighting both commendable aspects and significant issues. Many customers appreciate the good quality of products and the helpfulness of the staff, noting that they receive professional care even when faced with faulty items.
However, a substantial number of reviews criticize the company's service, particularly regarding online orders and delivery times. Consumers report frustrating experiences with unresponsive customer service and delays, with some claiming they never received their orders at all. The negative sentiment is further amplified by accusations of unprofessionalism and a lack of adherence to consumer laws. Overall, while there are positive remarks about product quality and staff attitude, the prevailing dissatisfaction with service and delivery leads to a predominantly negative sentiment.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Low volume · weighted down | 2.6 | 5 | 100% | ● Not enough data |
Monthly average rating from reviews written by people · latest review Apr 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 24 | 5.0 | 1 |
| Aug 24 | — | 0 |
| Sep 24 | — | 0 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | 1.0 | 1 |
| Apr 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 5 most recent reviews.
“terrible customer service, not only do they not respect consumer laws, but they are also rude, not up to the standard...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home Improvement.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
| 2.6 out of 5 (poor) | 67 out of 100 | — | 5 |
| 4.8 out of 5 (good) | 100 out of 100 | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | 1,000 |
Bottom line: bigmatmalta.com is #5 of 5 on overall rating in this group.
5 reviews of bigmatmalta.com. Filter by what matters to you.
Good quality products. Decent pricing. Never had any issues with customer care. I was always taken care of very professionally by the staff even when items were faulty or I needed to return perfectly good products. The range of products that they offer is quite wide too.
Helpful staff and availability of products I require. Staff always happy and courteous at the Garrucha store.
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Polarized pattern: few middle ratings. 40% of recent reviews are 4–5★ and 60% are 1–2★.
BigMat Malta is a retail company specializing in home improvement products, catering to both DIY enthusiasts and professional contractors. The company offers a wide range of products including flooring, bathroom fixtures, kitchen units, paint, and essential hardware tools. Customers can choose from a variety of options to suit their home renovation and construction needs, with a focus on affordability and quality. In addition to its diverse product selection, BigMat Malta provides convenient services such as free delivery across Malta and Gozo for orders exceeding €50 and local pick-up options. This accessibility makes it easier for customers to acquire the materials necessary for their projects, whether they are redecorating their homes or undertaking larger construction tasks.
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