BigMat Malta is a retail company specializing in home improvement products, catering to both DIY enthusiasts and professional contractors. The company offers a wide range of products including flooring, bathroom fixtures, kitchen units, paint, and essential hardware tools. Customers can choose from a variety of options to suit their home renovation and construction needs, with a focus on affordability and quality. In addition to its diverse product selection, BigMat Malta provides convenient services such as free delivery across Malta and Gozo for orders exceeding €50 and local pick-up options. This accessibility makes it easier for customers to acquire the materials necessary for their projects, whether they are redecorating their homes or undertaking larger construction tasks.
Reviewers express a mix of experiences with BigMat Malta, highlighting both commendable aspects and significant issues. Many customers appreciate the good quality of products and the helpfulness of the staff, noting that they receive professional care even when faced with faulty items.
However, a substantial number of reviews criticize the company's service, particularly regarding online orders and delivery times. Consumers report frustrating experiences with unresponsive customer service and delays, with some claiming they never received their orders at all. The negative sentiment is further amplified by accusations of unprofessionalism and a lack of adherence to consumer laws. Overall, while there are positive remarks about product quality and staff attitude, the prevailing dissatisfaction with service and delivery leads to a predominantly negative sentiment.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Low volume · weighted down | 2.6 | 5 | 100% | ● Not enough data |
Monthly average rating from reviews written by people · latest review Apr 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 24 | 5.0 | 1 |
| Aug 24 | — | 0 |
| Sep 24 | — | 0 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | 1.0 | 1 |
| Apr 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 5 most recent reviews.
“terrible customer service, not only do they not respect consumer laws, but they are also rude, not up to the standard...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home Improvement.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
| 2.6 out of 5 (poor) | 67 out of 100 | — | 5 |
| 4.8 out of 5 (good) | 100 out of 100 | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | 1,000 |
Bottom line: bigmatmalta.com is #5 of 5 on overall rating in this group.
5 reviews of bigmatmalta.com. Filter by what matters to you.
Over a year ago
Good quality products. Decent pricing. Never had any issues with customer care. I was always taken care of very professionally by the staff even when items were faulty or I needed to return perfectly... See more
Over a year ago
terrible customer service, not only do they not respect consumer laws, but they are also rude, not up to the standard of a store of this size, I hope some competitors arrive because unfortunately toda... See more
Over a year ago
Helpful staff and availability of products I require. Staff always happy and courteous at the Garrucha store.
Over a year ago
AVOID IT!!! Totally unprofessional!Or Waste your money,time and nerves!! It’s a second time this week when I shopped from you and each time I remain mega dissatisfied. 1. Time the products available... See more
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Polarized pattern: few middle ratings. 40% of recent reviews are 4–5★ and 60% are 1–2★.
Good quality products. Decent pricing. Never had any issues with customer care. I was always taken care of very professionally by the staff even when items were faulty or I needed to return perfectly good products. The range of products that they offer is quite wide too.
terrible customer service, not only do they not respect consumer laws, but they are also rude, not up to the standard of a store of this size, I hope some competitors arrive because unfortunately today there are none in Malta. In any case I will not use their service anymore
Helpful staff and availability of products I require. Staff always happy and courteous at the Garrucha store.
AVOID IT!!! Totally unprofessional!Or Waste your money,time and nerves!! It’s a second time this week when I shopped from you and each time I remain mega dissatisfied. 1. Time the products available online turned out none of them available while promote as “ yellow offer” spoke with Inga who guarantee to me that can be arranged as payment because I asked : cash on delivery, then after 2 hours ( always waiting on the phone that no body bothered to answer a good 1 hour) finally answered Tanja, who told me that your policy does not include “ cash on delivery “ I have send my daughter with cash to your store. In the mean time from my original order only couple of things ( like light etc was available) the main things on yellow offer as garden furniture wasn’t clear if when will arrive. Tania was kind I have purchased something else and my original invoice jumped from 407 to 700 euros only for 3 products. Moreover the chairs that I still wanted she assured me that they have them in stock but somehow they can’t find them ?!!! I explained that I have only girls as a staff so there are 3 flights of stairs that needs to be taken to my roof top terrace and since garden furniture set ( 4 armchair and 1 table ) maybe needs installation and I told Tanja that I am ready to pay extra for both services ones the delivery boys come with things. Tanja was nice, I am not sure but maybe supervisor and only really thinking person in entire chain. She gave me complementary service in terms of bringing up 3 cartons each around 30 kg. The delivery for 700 euros is included and couple of days later it came. It was my daughter alone. The guys from the delivery said that this kind of service they don’t do and actually we need to call a lifter???!! Same day friend of mine on his own ( 160m tiny man) took the boxes 1 by 1 ( out of 3/4) on 3 rd floor in 20 min! I wonder why lifter or moreover big mat lazy unprofessional and brainless staff runs after such of company!!! Am I happy?! Guess. Passed 3 days and I decided to shop some more products from BigMat this time paid online. Hopefully if have problems will look for Tanja. Surprisingly this time I saw the furniture garden set still there on yellow offer ( top sales at moment like on promotion) and anyway but I saw the chairs that I wanted so I bought 4 thinking that this time they will find them since in stock, those together with other items for a total of 230 euros paid with my debit card . Passed couple of days nobody called! Not to confirm the order nor delivery ( free included) Again today is Saturday 8th of July nobody anser 2 hours calling their official telephone nor what’s app answer or mobile neither email?!!! Communication in 2023, business in2023 ?! I wonder if big mat Italy knows what services as franchise is available in malta under same brand?! Moreover I wonder if the owner is aware of his clever staff not able to do simple things from answering the phone to customers to update online stock availability all the way to serve happy and professional customers online. Well personally online and myself directly am disappointed and yeah they lost me as customer. I use to go there even to get simple silicone for my bathroom. Am writing here now to let you know guys my next step: This will be taken to management/ owner because they must know, and react to protect their business. There is plenty of bigger company in Malta homemade etc where i see how they grew because there is control organization and of course happy customers. More happy customers- more sales, easy and simple this is how business grows and we call them professional. My next step is socials ( are you being served etc) because you shouldn’t waste customers time, nerves and money and this is how also the owner will understand how to improve his business control and choose professional people not bunch of don’t want to even mantion what… before is too late!! Totally unhappy ex customer.. never again! Maltese Big S. Not Mat
SCAM. You never receive your order online. They keep the money and nobody answer at the phone. Check Google reviews, it’s happening to many people. When I call, they close the phone. So disappointing in a country like Malta.
BigMat Malta is a retail company specializing in home improvement products, catering to both DIY enthusiasts and professional contractors. The company offers a wide range of products including flooring, bathroom fixtures, kitchen units, paint, and essential hardware tools. Customers can choose from a variety of options to suit their home renovation and construction needs, with a focus on affordability and quality. In addition to its diverse product selection, BigMat Malta provides convenient services such as free delivery across Malta and Gozo for orders exceeding €50 and local pick-up options. This accessibility makes it easier for customers to acquire the materials necessary for their projects, whether they are redecorating their homes or undertaking larger construction tasks.
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