I am very happy with the service
I am very happy with the service I really appreciate for help specially ruby who helping me to book the ticket. Once again i very thankful to Ruby for helping me. Thanks Harry

Best Price Travel is an online travel agency based in Australia, specializing in searching and comparing cheap flights, airline tickets, and travel deals. The platform allows customers to explore a wide range of options for flights to various worldwide destinations, including return trips, one-way journeys, and multi-city itineraries. Users can easily find competitive prices and book their travel arrangements through a user-friendly interface. The company's target market includes travelers looking for affordable flight options and travel packages, whether for leisure or business purposes. Best Price Travel caters to a diverse clientele, allowing users to filter searches by passenger age categories, such as adults, youth, children, and infants, to accommodate families and groups. By offering a comprehensive selection of airlines and travel extras, Best Price Travel aims to meet the needs of budget-conscious consumers seeking value in their travel experiences.
Best Price Travel receives a mixed reception from customers, with a notable divide in experiences. Many reviewers praise the company for its excellent customer service, highlighting staff members like Steve and John for their helpfulness and efficiency in booking flights at competitive prices.
Positive experiences often mention the responsiveness and support provided throughout the travel planning process. However, a significant number of complaints focus on issues with ticket bookings and refunds, with several customers alleging that the company engages in deceptive practices. Reports of canceled flights and difficulties in obtaining refunds contribute to a sense of frustration among dissatisfied consumers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.4 | 327 | 100% | -0.4 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 2.3 | 3 |
| Oct 24 | 2.0 | 8 |
| Nov 24 | 3.4 | 5 |
| Dec 24 | 1.8 | 6 |
| Jan 25 | 3.4 | 15 |
| Feb 25 | 3.2 | 9 |
| Mar 25 | 3.9 | 30 |
| Apr 25 | 4.4 | 13 |
| May 25 | 3.6 | 19 |
| Jun 25 | 3.8 | 26 |
| Jul 25 | 3.1 | 17 |
| Aug 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 327 most recent reviews.
“Great customer service and knowledgeable staff”
“I booked a flight through Best Price Travel”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Travel Agencies.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.4 out of 5 (fair) | 100 out of 100 | 4.0 out of 5 (good) | 2.9 out of 5 (fair) | 3.3 out of 5 (fair) | +32% | 327 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.6 out of 5 (good) | — | 1,050 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.1 out of 5 (good) | 3.4 out of 5 (fair) | −1% | 1,014 |
Bottom line: Best Price Travel is #5 of 5 on overall rating in this group. On booking, Audley Travel scores higher (4.9 vs 2.9).
327 reviews of Best Price Travel. Filter by what matters to you.
I am very happy with the service I really appreciate for help specially ruby who helping me to book the ticket. Once again i very thankful to Ruby for helping me. Thanks Harry
Does it ring any warning bells that all the good reviews mention Ruby or Millie as the consultant. I have had to ring this company many times in the last few days and I spoke to Harry, James, Jodie, Francis and Michael. None of them helped me. I booked and then had to try to change my ticket due to having shingles - a very painful condition. It is not fun to try to get help from this company. And they did not help me to either get a credit or to change my ticket despite having a medical certificate that stated I could not fly. Save your sanity and your money and stay away from this company.
Thank you Best Price Travel… for making my life easier.. and not forgetting your company asset i mean Ruby for providing me an exceptional experience through out my ticket booking process. I am very glad to have to spoken to Ruby. Wishing her all the success in her future endeavours.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 60% of recent reviews are 4–5★ and 39% are 1–2★.
THIS COMPANY IS FRAUDULENT. DO NOT USE THEM. CHARGED MY CARD FOR 2 TICKETS AND DIDNT GIVE ME TICKETS. I HAVE BEEN CHASING THE PROBLEM SINCE THE 7TH OF MARCH AND STILL HAVEN'T HEARD FROM THEM. DO NOT BELIEVE THE SAVINGS AND BEST PRICE EITHER ITS A SCAM.
I’m so impressed by the work and professionalism you’ve shown Miley in your duty. Keep up the fantastic work.
Steve is very helpful and easy to understand my requirement for booking my air ticket .
Ruby was very friendly and provided exceptional customer services. She is a great asset to your organisation
thanks for the good service rubby was helpfull and did a very good job.
Ruby worked hard to find the best deal for us in terms of price and connectivity. Our booking was tricky, but Ruby remained patient and positive at all times. Even in moments of frustration, she maintained a smile and a positive attitude, which I could sense even over the phone. If every staff member provides the same level of service as Ruby, I would certainly recommend Best Price Travel.
Hi my name is Maurice, I just want to let everybody knows my experience at Best Price Travel about the service I received by Ruby who’s working in agency, I been travelling a lot of different countries and different agencies, no one can match ruby the way she take good care of my business. She is very knowledgeable and very professional and she is very helpful and trustworthy, she is also a great agents as well, if I will travel again, I will contact her directly.
Millie the agent was great and provided awesome customer service from the word go . Will definitely recommend Best Price Travel . Well done Team !!
Ruby was most helpful, polite and promptly assisted me with my concerns regarding the re-booking of our flights due to the Singapore Airline's change in flight schedules. She's spot on when she said that she will come back to me with an update a day after we talked as she needed to make new arrangements first with the airline. Indeed, I got the copies of our tickets the next day. She has great customer services and communication skills. Thanks heaps, Ruby!
competitive price ticket and refreshingly got a real person Steve who responded quickly and was able to action a payment issue with the online system.
I made booking from this website and Steve help me a lot thanks Steve he is really Polite all through the process.
Best Price Travel is an online travel agency based in Australia, specializing in searching and comparing cheap flights, airline tickets, and travel deals. The platform allows customers to explore a wide range of options for flights to various worldwide destinations, including return trips, one-way journeys, and multi-city itineraries. Users can easily find competitive prices and book their travel arrangements through a user-friendly interface. The company's target market includes travelers looking for affordable flight options and travel packages, whether for leisure or business purposes. Best Price Travel caters to a diverse clientele, allowing users to filter searches by passenger age categories, such as adults, youth, children, and infants, to accommodate families and groups. By offering a comprehensive selection of airlines and travel extras, Best Price Travel aims to meet the needs of budget-conscious consumers seeking value in their travel experiences.
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