Ruby was so patient which is great for…
Ruby was so patient which is great for an older person who is not confident in booking on line

Best Price Travel is an online travel agency based in Australia, specializing in searching and comparing cheap flights, airline tickets, and travel deals. The platform allows customers to explore a wide range of options for flights to various worldwide destinations, including return trips, one-way journeys, and multi-city itineraries. Users can easily find competitive prices and book their travel arrangements through a user-friendly interface. The company's target market includes travelers looking for affordable flight options and travel packages, whether for leisure or business purposes. Best Price Travel caters to a diverse clientele, allowing users to filter searches by passenger age categories, such as adults, youth, children, and infants, to accommodate families and groups. By offering a comprehensive selection of airlines and travel extras, Best Price Travel aims to meet the needs of budget-conscious consumers seeking value in their travel experiences.
Best Price Travel receives a mixed reception from customers, with a notable divide in experiences. Many reviewers praise the company for its excellent customer service, highlighting staff members like Steve and John for their helpfulness and efficiency in booking flights at competitive prices.
Positive experiences often mention the responsiveness and support provided throughout the travel planning process. However, a significant number of complaints focus on issues with ticket bookings and refunds, with several customers alleging that the company engages in deceptive practices. Reports of canceled flights and difficulties in obtaining refunds contribute to a sense of frustration among dissatisfied consumers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.4 | 327 | 100% | -0.4 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 2.3 | 3 |
| Oct 24 | 2.0 | 8 |
| Nov 24 | 3.4 | 5 |
| Dec 24 | 1.8 | 6 |
| Jan 25 | 3.4 | 15 |
| Feb 25 | 3.2 | 9 |
| Mar 25 | 3.9 | 30 |
| Apr 25 | 4.4 | 13 |
| May 25 | 3.6 | 19 |
| Jun 25 | 3.8 | 26 |
| Jul 25 | 3.1 | 17 |
| Aug 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 327 most recent reviews.
“Great customer service and knowledgeable staff”
“I booked a flight through Best Price Travel”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Travel Agencies.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.4 out of 5 (fair) | 100 out of 100 | 4.0 out of 5 (good) | 2.9 out of 5 (fair) | 3.3 out of 5 (fair) | +32% | 327 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.6 out of 5 (good) | — | 1,050 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.1 out of 5 (good) | 3.4 out of 5 (fair) | −1% | 1,014 |
Bottom line: Best Price Travel is #5 of 5 on overall rating in this group. On booking, Audley Travel scores higher (4.9 vs 2.9).
327 reviews of Best Price Travel. Filter by what matters to you.
Ruby was so patient which is great for an older person who is not confident in booking on line
Ruby was great. She is very hardworking, responsive, responsible and polite. She did her best to help me to find out best tickets possible. She was patient and good listener. I wish her all the best for future.
The transaction went smoothly, and the staff's are very accomodating. Steve was very helpful.
Travel booking through Grace Gabayeron Recently, I ince again, used the services of Grace Gabayeron. As always, It has been a pleasure doing business with BestPrice Travels through Grace. As before she was polite, efficient and providing different suitable alternatives and options. Due to her good service, we have recommended Grace’s services to our close friends over these years. During our last India trip she sourced us the most convenient transfers to our destination, Chennai, that suited us best. Grace is very professional in her work and is prompt to return calls and reply emails. She is very committed and an asset to the customers and to the company. My wife and I recommend her wholeheartedly to all customers. We thank her for her service and wish her the best in her career.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 60% of recent reviews are 4–5★ and 39% are 1–2★.
Ruby was absolutely amazing. She worked so hard in trying to help me and my family find the best flight with the best price. Her success was beyond when no other travel agent could help. We finally got what we wanted thanks to her great hard work. Super highly recommended.
The service provided was more than efficient, the price better than dealing directly with the airline. Ruby was extremely tolerant of the number of changes I made regarding destination options and travel dates. Overall a great outcome for the customer
Francis was great! He is patient and efficient and was able to book my holiday seamlessly! I will definitely continue booking my holidays with him!
Ruby is the best. She provided me the best price ticket.10/10
This company is fake and scam do not fall in their trap. They are fake means they would not provide you tickets. It's a trap do not book flight from this company. How people are still giving positive reviews. It's a scam company.
Very difficult and lengthy process to get e-tickets issued with Qantas. Thought less chance of this via aggregator site: kayak.com and based in Australia with an ABN but this place is bad. Reservation quick but no airline ticket issued. Delay delay. Slow to respond and hung up on me twice when phoning. Terms of booking emailed but very poor English. Hope trip goes smoothly otherwise will be a nightmare. Never even told me booking ticketed had to call Airline!
Ruby has assisted me throughout my booking from start to finish ! She has been very responsive and helpful ❤️ I have made requests such as changing silly mistakes on my original booking, meal selection, and wheel chair assistance for my family member and she has fulfilled all of them. Would definitely get her to help me again next time :)
Ruby mam made our booking hassles free.. she is such a gem. She found best price for us and answered our enquiries in time and I really appreciate her help.
We were trying to book a flight ticket with them. First, when going through the payment, our credit card got blocked. Then they called us back and said the ticket we were looking for was not the price showing on their website. We have to pay $200 more to get the same ticket. What a big scammer. Luckily, our bank blocked our card for us.
Horrible travel agency. They scammed $800 out of me. They used a fake name and address. Everything was fake. Never again. I'd rather go directly with the airline. These mobs are scammers.
Cheating site, playing with customers. It should be banned from Australia
Ruby’s customer service was outstanding and she has arranged me the to and fro tickets upon my last minute request.The price was reasonable too!! Ruby is very reliable and was prompt at responding to all my requests and her communication was excellent!!! Thank you Ruby for your excellent communication and customer support… It’s highly appreciated..
Best Price Travel is an online travel agency based in Australia, specializing in searching and comparing cheap flights, airline tickets, and travel deals. The platform allows customers to explore a wide range of options for flights to various worldwide destinations, including return trips, one-way journeys, and multi-city itineraries. Users can easily find competitive prices and book their travel arrangements through a user-friendly interface. The company's target market includes travelers looking for affordable flight options and travel packages, whether for leisure or business purposes. Best Price Travel caters to a diverse clientele, allowing users to filter searches by passenger age categories, such as adults, youth, children, and infants, to accommodate families and groups. By offering a comprehensive selection of airlines and travel extras, Best Price Travel aims to meet the needs of budget-conscious consumers seeking value in their travel experiences.
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