Harry - Recommended
Harry was very helpful, walked me through the process. Nice to speak to someone on the phone these days

Best Price Travel is an online travel agency based in Australia, specializing in searching and comparing cheap flights, airline tickets, and travel deals. The platform allows customers to explore a wide range of options for flights to various worldwide destinations, including return trips, one-way journeys, and multi-city itineraries. Users can easily find competitive prices and book their travel arrangements through a user-friendly interface. The company's target market includes travelers looking for affordable flight options and travel packages, whether for leisure or business purposes. Best Price Travel caters to a diverse clientele, allowing users to filter searches by passenger age categories, such as adults, youth, children, and infants, to accommodate families and groups. By offering a comprehensive selection of airlines and travel extras, Best Price Travel aims to meet the needs of budget-conscious consumers seeking value in their travel experiences.
Best Price Travel receives a mixed reception from customers, with a notable divide in experiences. Many reviewers praise the company for its excellent customer service, highlighting staff members like Steve and John for their helpfulness and efficiency in booking flights at competitive prices.
Positive experiences often mention the responsiveness and support provided throughout the travel planning process. However, a significant number of complaints focus on issues with ticket bookings and refunds, with several customers alleging that the company engages in deceptive practices. Reports of canceled flights and difficulties in obtaining refunds contribute to a sense of frustration among dissatisfied consumers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.4 | 327 | 100% | -0.4 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 2.3 | 3 |
| Oct 24 | 2.0 | 8 |
| Nov 24 | 3.4 | 5 |
| Dec 24 | 1.8 | 6 |
| Jan 25 | 3.4 | 15 |
| Feb 25 | 3.2 | 9 |
| Mar 25 | 3.9 | 30 |
| Apr 25 | 4.4 | 13 |
| May 25 | 3.6 | 19 |
| Jun 25 | 3.8 | 26 |
| Jul 25 | 3.1 | 17 |
| Aug 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 327 most recent reviews.
“Great customer service and knowledgeable staff”
“I booked a flight through Best Price Travel”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Travel Agencies.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.4 out of 5 (fair) | 100 out of 100 | 4.0 out of 5 (good) | 2.9 out of 5 (fair) | 3.3 out of 5 (fair) | +32% | 327 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.6 out of 5 (good) | — | 1,050 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.1 out of 5 (good) | 3.4 out of 5 (fair) | −1% | 1,014 |
Bottom line: Best Price Travel is #5 of 5 on overall rating in this group. On booking, Audley Travel scores higher (4.9 vs 2.9).
327 reviews of Best Price Travel. Filter by what matters to you.
Harry was very helpful, walked me through the process. Nice to speak to someone on the phone these days
I have great experience coz Amy in this company doing great job. She is very honest and helpful with my all tickets and I’m future definitely my all friends buy the tickets from Amy for sure Thanks 🙏🏼
I really thanks to Amy for giving me good ticket and in best price. I highly recommend to all my friends and family to buy the ticket from Amy in price beats travel Many thanks Amy
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 60% of recent reviews are 4–5★ and 39% are 1–2★.
I had Daniel help from best price travel He was very helpful and friendly I would this company to anyone wishing to travel
I just talk to Harry regarding my tickets and i found that he is so helpful and humble person.I would like to recommend best travel as I found cheap prices for ticket.
Best Price travel delivers reliable service and we are doing booking from them for more than approx 5 years. Andy from Best Price is highly recommended for his best customer service and always helpful and cooperative with his customers. He has always demonstrated bestest customer service to us and helped us in every way. Due to his professional and personal experience we always prefer booking via Best Price. Thanks Andy and all the best.
I contacted Harry from Best Price Travel and he is one of the best customer service person I ever met in travel agency/airline industry. Very honest, open, knowledgeable and looked for a better option in my flights. Always available during business hours and responsive to emails/phone calls. Offered me couple of options and negotiated pricing on my behalf with multiple airlines to secure a deal. At the end, I received a best deal based on multiple countries stop over and less transit time. High recommend Best Price Travel to others.
Anna was awesome and was very knowledgeable and straight on the point.
I would definitely recommend Mr.Harry for the flight booking. He always available to answer your query’s regarding flight and assist in any way. We booked our flight twice and we had great experience with best price travel company. Everything is clear to understand when booking and follow up correspondence. Harry gave us all the information what we needed and everything was organised when we arrived. Everything went smooth as possible and price of package was fantastic. Thanks for your help!
I had to give them one star because there was nothing lower on the score board. Thought that I was booking directly with the airline turned out it was with this crowd. Within 1-2 minutes of the booking I am on the phone to them when I realised my mistake, but now it is $350 x 2 to cancel flights tickets that I was told were "almost" ready to be issued. This is now some 20 odd minutes later and being put on hold and transferred to a second person. Stomach sank further when I had a quick look at these reviews. Where else in Australia do they charge you $700 if you change your mind within 1-2 minutes of a transaction, looks like there is no such thing as a cooling off period with this crowd. All that I can say is Karma is a b*tch.
I booked flight ticket for my parents. When I book the ticket I specifically mentioned the agent (Hary) that there is high change that I have to reschedule (delay) the flight to 1.5 to 2 months later because of my parents health condition. So I specifically paid extra for the fare to make it flexible. I purchased the fare in very high price because of urgent flight. When I asked the agent to reschedule it for 2 months later date they charge me $500 extra again. These guys are very unprofessional, they keep you hold on the phone unnecessary. They play the mind game with you and the situation. Please do a favor to yourself, get the airlines ticket from valid agent. This is a SCAM.
I recently booked a ticket on call with BestPriceTravel.com, and this is the worst experience I have had while booking a flight ticket. I was misled by incorrect information about my flight from Kathmandu to Melbourne, which was provided by an agent named Amy. Imagine an international flight without meals. And even after constant followup, I wasn't provided with any solutions, and when I asked about cancelling the ticket which was just an hour after booking, they were charging almost 25%, which is ridiculous. I wouldn't recommend ever booking through this website.
DO NOT BUY FROM THIS TRAVEL AGENCY "EVER"- we made a booking for a family of four for SYD-DELHI-SYD through them for travel to India in April 2020 and the tickets were required to be cancelled due to the COVID lockdowns. We patiently waited as many others to see how things unfold for travel and Air India and the Govt. of India had both advised that customers with travel plans during the lockdowns are to be refunded in Full ($3,570). Despite explaining that we have undergone significant financial hardship due to loss of employment and illness in the family and need the refunds badly - they part refunded the money in October 2022 (after many many follow-up calls and emails) and deducted a MASSIVE $700 - I have explained that this was both very unfair and unethical to deduct such a huge amount in the name of "administrative / processing" costs. They do not care - businesses like these should not exist. I am going to be lodging a complaint with the Australian Federation of Travel Agents, Airline Customer Advocate, the Fair Trading NSW and the ACCC. DO NOT BUY FROM THIS BUSINESS !!!
Very positive experience with this lovely team. Very helpful. Called back right away. Jenny You are the best. Thanks a lot. Keep up the good work
I canceled my reservation due to cancer and now I cannot get a hold of them for my refund I have been calling for a week and sent two email and no response. There chat service is not in English
In my experience, they have the worst-ever Customer Service personnel. Arrogant, not having correct data to talk to customers, always talking over you.. the list goes on. They collected 240 AUD from me for Name correction (the name was not misspelled, a part of the First name was entered in the Surname). On paying they had updated it wrongly on the Airline's website. When asked about it they said it is fine. This after telling me the name has to be EXACTLY the same as in the passport and charging me 240 AUD. They keep you waiting for endless, and many a time the call is disconnected/ not connected to the correct person when trying to resolve. They say it is 24 hrs support but keep on saying they are not the right team Seriously suggest the management review their customer service capability I have written a complaint to their contact email but did not receive any reply
Daniel is one of the best customer service agent. He sort out our tickets issues with in minutes. Keep up the good work . Wish him all the best .
Best Price Travel is an online travel agency based in Australia, specializing in searching and comparing cheap flights, airline tickets, and travel deals. The platform allows customers to explore a wide range of options for flights to various worldwide destinations, including return trips, one-way journeys, and multi-city itineraries. Users can easily find competitive prices and book their travel arrangements through a user-friendly interface. The company's target market includes travelers looking for affordable flight options and travel packages, whether for leisure or business purposes. Best Price Travel caters to a diverse clientele, allowing users to filter searches by passenger age categories, such as adults, youth, children, and infants, to accommodate families and groups. By offering a comprehensive selection of airlines and travel extras, Best Price Travel aims to meet the needs of budget-conscious consumers seeking value in their travel experiences.
This profile hasn't been claimed by the business owner.