Best Price Travel
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Worst Practice of Customer Support
In my experience, they have the worst-ever Customer Service personnel. Arrogant, not having correct data to talk to customers, always talking over you.. the list goes on. They collected 240 AUD from me for Name correction (the name was not misspelled, a part of the First name was entered in the Surname). On paying they had updated it wrongly on the Airline's website. When asked about it they said it is fine. This after telling me the name has to be EXACTLY the same as in the passport and charging me 240 AUD. They keep you waiting for endless, and many a time the call is disconnected/ not connected to the correct person when trying to resolve. They say it is 24 hrs support but keep on saying they are not the right team Seriously suggest the management review their customer service capability I have written a complaint to their contact email but did not receive any reply