Amazing service and thanks to Andy for…
Amazing service and thanks to Andy for helping

Best Price Travel is an online travel agency based in Australia, specializing in searching and comparing cheap flights, airline tickets, and travel deals. The platform allows customers to explore a wide range of options for flights to various worldwide destinations, including return trips, one-way journeys, and multi-city itineraries. Users can easily find competitive prices and book their travel arrangements through a user-friendly interface. The company's target market includes travelers looking for affordable flight options and travel packages, whether for leisure or business purposes. Best Price Travel caters to a diverse clientele, allowing users to filter searches by passenger age categories, such as adults, youth, children, and infants, to accommodate families and groups. By offering a comprehensive selection of airlines and travel extras, Best Price Travel aims to meet the needs of budget-conscious consumers seeking value in their travel experiences.
Best Price Travel receives a mixed reception from customers, with a notable divide in experiences. Many reviewers praise the company for its excellent customer service, highlighting staff members like Steve and John for their helpfulness and efficiency in booking flights at competitive prices.
Positive experiences often mention the responsiveness and support provided throughout the travel planning process. However, a significant number of complaints focus on issues with ticket bookings and refunds, with several customers alleging that the company engages in deceptive practices. Reports of canceled flights and difficulties in obtaining refunds contribute to a sense of frustration among dissatisfied consumers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.4 | 327 | 100% | -0.4 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 2.3 | 3 |
| Oct 24 | 2.0 | 8 |
| Nov 24 | 3.4 | 5 |
| Dec 24 | 1.8 | 6 |
| Jan 25 | 3.4 | 15 |
| Feb 25 | 3.2 | 9 |
| Mar 25 | 3.9 | 30 |
| Apr 25 | 4.4 | 13 |
| May 25 | 3.6 | 19 |
| Jun 25 | 3.8 | 26 |
| Jul 25 | 3.1 | 17 |
| Aug 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 327 most recent reviews.
“Great customer service and knowledgeable staff”
“I booked a flight through Best Price Travel”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Travel Agencies.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.4 out of 5 (fair) | 100 out of 100 | 4.0 out of 5 (good) | 2.9 out of 5 (fair) | 3.3 out of 5 (fair) | +32% | 327 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.6 out of 5 (good) | — | 1,050 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.1 out of 5 (good) | 3.4 out of 5 (fair) | −1% | 1,014 |
Bottom line: Best Price Travel is #5 of 5 on overall rating in this group. On booking, Audley Travel scores higher (4.9 vs 2.9).
327 reviews of Best Price Travel. Filter by what matters to you.
Amazing service and thanks to Andy for helping
Best price , very friendly staff,I just booked ticket for India ticket,got for very reasonable price Noone can beat them..👍
I booked flights for my wife and son with them as soon as the borders opened. Their staff specialise in amazing customer service and gave me options that suit our requirements. Would strongly recommend them.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 60% of recent reviews are 4–5★ and 39% are 1–2★.
I had an amazing experience..the team is so helpful and they were in contact with me till the end I had received everything...very professional...would definitely recommend them to friends and family...
Awesome price and nice customer service.Thanks to Jordy for cheap price and better options
Very professional and very friendly. Excellent in customer service.
Very happy with services Got very cheap fares and gr8 prices.Thanks Andy
This company is awful , it gives awful a bad name. The employees are dreadful and misleading Just a bunch of lying oxygen thieves I lost $2000 with them, next time I’m going to pay the premium and use reputable companies or airline direct Costly lesson but good one for the future
I bought 2 tickets to India and because of Covid 19 the flight was postponed, the guy which I talked to told me that I must call them when my flight supposedly starts, I called the company and after they said that I can used my flight till December 2021, I called more than 3 times wondering if they can give me a confirmation that I can use my flight but at the tird call the girl reply WE ARE BUSY, WE WILL CALL YOU BACK, CALL THAT I NEVER GET. I WANT AN ANSWER OR MY MONEY BACK.
Don’t book tickets on best price travels.
These guys don't even deserve 1 star - FRAUDS FRAUDS FRAUDS - do not ever trust these guys with your money. I have written a complaint to Consumer Affairs.I urge others to please put forth a complaint to consumer affairs and to the media.
DO NOT BOOK! We booked with best price travel and have been more than disappointed!!!! Once we booked online we were told to call to confirm our flight and they explained the price had gone up. We accepted the price increase but wish we hadn’t. Then our flight was cancelled without us being told so naturally we asked for a refund and we have been ignored for months. After countless attempts we finally where told we would be penalised $300 admin fees for cancellation even though we did not cancel the flight they did. The airline has refunded our money directly to best price travel in full but they have chosen not to give back this money after endless attempts to contact them. We have now waited 8 further weeks since refund was agreed with no contact and feel helpless. They have taken our money and have not give back what’s ours. PLEASE DO NOT BOOK. ITS A TRAP. Innocent people are being used!
MUST avoid getting in trap with these guys. I have been trying get a refund for my cancelled ticket, which was properly cancelled well in advance, and for last 19-20 weeks I am trying to chase my refund. They were replying to my emails but now they are not even replying or responding to anything. I have been consistently trying to get a response, but literally nothing. They are now being unfair and cheating the customers. I have finally reported them to Fair Trade as I have made all my best attempts to resolve.
Like other the most terrible travel agency in the world. FRAUD, RUDE
I Echo the reviews of many others regarding the Worst possible customer service one could even think of. Arrogant staff, rude and ill mannered conaultants with no courtesy to reply back or even acknowledge the emails. I am referring to Pre COVID 19 days (booked my ticket in February 2020) as well. The consultant who I was dealing with "Rebecca" in her first attempt at providing me a service, ensured that I as a cuatomer never return to Bestprice travel.
I am most unhappy with this company who refuses to return phone calls or emails. Having booked two Singapore Airline tickets for travel on 1st May, and as all travel has been stopped by the Australian Government because of the COVID-19 virus, I am unable to make proper contact with Best Price Travel. I don't want a refund but an email saying that the ticket is now an open ticket and can be rebooked at a later date. Despite them saying they will send an email within 15 minutes, they don't do so. I intend to write to Consumer Affairs but would like to warn others to be careful.
Best Price Travel is an online travel agency based in Australia, specializing in searching and comparing cheap flights, airline tickets, and travel deals. The platform allows customers to explore a wide range of options for flights to various worldwide destinations, including return trips, one-way journeys, and multi-city itineraries. Users can easily find competitive prices and book their travel arrangements through a user-friendly interface. The company's target market includes travelers looking for affordable flight options and travel packages, whether for leisure or business purposes. Best Price Travel caters to a diverse clientele, allowing users to filter searches by passenger age categories, such as adults, youth, children, and infants, to accommodate families and groups. By offering a comprehensive selection of airlines and travel extras, Best Price Travel aims to meet the needs of budget-conscious consumers seeking value in their travel experiences.
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